Now youre all set on what to look for, but then how are we going to find the right watch to buy on Chrono24 for you? Do I have to own a watch to add it to my Watch Collection? You may incur additional costs such as customs fees, taxes, or shipping and insurance fees. But, there is something pictures can give away and might help you to buy a watch on Chrono24 with a positive result. Ship the watch back to the dealer Send the watch back fully insured and in its original packaging. The bank had to temporarily allow a funds transfer. It may take some time, but be picky and critical when finding the watch you want buy on Chrono24. We would be happy to reactivate your listing. This time in Berlin. Address (street, ZIP/post code, city/town, country), Any taxpayer ID number issued to the seller and the issuing EU member state(s), Any fees, commission, or taxes withheld or charged by Chrono24 during the reporting period, The total remuneration paid or credited to the seller during the reporting period, The number of relevant activities for which remuneration was paid or credited during the reporting period. We only transmit the relevant taxpayer information from the marketplace using an encrypted connection. We immediately suspend any dealer proven to be offering fakes or replicas. Each watch that sells through Chrono24's website garners the company a 6.5 percent commission. We will document and confirm your wish to return your order and guide you through the next steps. Shipped and arrived quickly - great condition and well packaged. They answere my questions/concerns. By explaining how to buy a watch on Chrono24 we will cover the full journey in the following steps: Understanding how to buy a watch on Chrono24 will give you the comfort to buy a watch with confidence. As long as you haven't made other arrangements with the dealer, orders with Buyer Protection are always shipped fully insured, even internationally. The price displayed is the price set by the seller. Be one of 4,000 successful private sellers each month. We keep your payment safe in our escrow account for up to 7 days after the day of delivery of your watch and we release your payment to the private seller. Before we can renew your listing, we sometimes require proof that the item is still in your possession. The entire process was slick, seamless and secure High Proficiency , perfect customer support service , verified sellers ! Which payment methods can I offer buyers? Negotiate a price through the usual bantering. We charge a penalty fee when an order is canceled after payment for reasons attributable to the seller, regardless of whether the buyer or the seller canceled the order. The commission fee is only due after you have sold your watch. The watch was exactly as described and I was not disappointed. No matter what happens, you can count on us! Hong Kong is set to become the Chrono24 hub for Asia-Pacific. Deleted, inactive, and sold listings are automatically removed from your Notepad. 14-day . Which taxpayer ID number do I need to provide? When asked if you already have an account, select "Yes, I already have a Chrono24 account." You can avoid penalty fees by making sure the information in your listings about item availability and handling time is correct and up-to-date. Yes, you can add your own photos and notes to each watch. The Chronography keeps track of which listings you have visited in reverse chronological order so that they are easier to find again. Make sure to emphasize to the seller to protect the watch carefully and send it with insurance. Looking to buy a watch on Chrono24. The watch was exactly as described and I was not disappointed. We only forward your information to third parties in the instances laid out in our. Chrono24 has a zero-tolerance policy when it comes to dealers listing counterfeit watches. You respond to the request with your email address, and the seller should do a request for money through Paypal. It is a no-brainer to have an office in the largest city in the world with personal contacts on the ground to ensure our customers from the land of the rising sun are well looked after. Contact our support team. It is not possible to link your accounts at a later stage. Descubr lo que tu empresa podra llegar a alcanzar. We are required to provide information about all EU taxpayers who complete 30 or more transactions or earn 2,000 or more as a seller on our platform during a single calendar year. Dealers and manufacturers often voluntarily offer warranties that cover the cost of repairing or replacing a damaged timepiece. We are growing. We are required to request a taxpayer ID number as soon as you sell a watch on Chrono24, beginning in 2023, even if the listing for that item was published before 2023. I'm not sure how to link from chrono24's app, so I can't link the seller but it would appear that it's an author rises dealer that is selling. Dealers ship every order with full insurance coverage. Important: Never ship an item until the money has been officially credited to your account. Payment is transferred and kept safe in Chrono24s escrow account until you have your watch in your hands. What should I do if I can't set the time for my security images? Why is Chrono24 checking if my listing is up to date within the paid period of validity? We will document and confirm your wish to return your order and guide you through the next steps. Every listing contains the ". You'll then have access to historical price trends, as well as projections of your timepieces' future financial performance. Can I recall a message I've already sent? I never felt nervous at any point. The seller is responsible for arranging shipment and making sure the package is well protected and insured during shipment. To improve our own customer service and communication. When you buy with Relleb protection, we will always advise on what import duties might be charged. How do I filter search results for specific listings? This law requires us as a market portal to provide the German Federal Central Tax Office (BZSt) with information about all income earned by sellers using our platform. The most important thing before hand is to set your criteria, of which we think the following should be taken into consideration. vintage) pieces. You will be responsible for the return shipping costs in most cases. I can't find my listing. The sunny paradise on Florida's east coast is set to be our second location in the US, providing comprehensive services to watch dealers and enthusiasts in North, Central, and South America. Authentic customer reviews also provide insights into the respective dealer's services, so you can always be sure who you're buying from. Enter your watch's reference number in the search bar. Discover the Safest Path to Your Dream Watch. The Trusted Seller seal is further evidence of a dealer's trustworthiness. We retain the commission fee directly during the payout of the sales price. That dreaded word is usually enough to get any retailer's attention, if they know they are in the wrong. I appreciate all the help. However, with PayPal I'm assuming at least some protection? Some dealers only accept returns on watches with their seals and packaging intact. Edited by LaurasOtherHalf on Monday 2nd March 16:24. And for vintage watches this is even a risk when they buy on their sharpest day, even big auctioneers like Sothebys and Antiquorum have supposedly sold fake watches in the past. I cant find any UK reviews but the shop details look genuine. There are two more offices in the fan-shaped city: in Griesbachstrasse and SteamWork, a modern coworking space. Please note that it can take 1 to 3 business days to review your identification documents. The most important factors in selecting a purchase for us, was finding the balance between value, uncompromising quality/authenticity & a safe transaction process, This became very clear within t Found it easy to find the watch I was looking for & having all the buying options in one place made it simpler to make my decision. Contact the seller and ask for more pictures of the watch. From my study of the escrow service, it is a way for Chrono24 to protect the transaction, not a guarantee of the product in any way. Set an amount you want to settle on and go with a strategy. You can view the estimated value and change in value of each individual watch, as well as your entire collection. *For details, please inquire via phone or email. As a private seller, you may not list items for commercial sale. All in all highly recommended. and may only list original timepieces. Please keep the following in mind when paying via credit card or PayPal: You should look into the dealer's return policy before making a purchase. We have always bought from the Netherlands and the options are to pay by credit card and by bank transfer. Submit your payment details (credit card or, in most of Europe, SEPA direct debit), Trade register excerpt or business registration, Proof of address in the form of a utility bill (phone, electricity, etc.). Go to ". I pay through Paypal always. Just do it through your bank and it will be fine. Send the buyer the shipments tracking number so they can track their package. As part of the inspection, the seller must provide proof of ownership in the form of two pictures of the watch set to specific times. The buyer transfers the amount due to Chrono24's secure escrow account. Customer focused process and facilitating customs import duty policies and risks, Authentication by hand by an experienced watchmaker, Quality certainty over movement, timekeeping and condition, Authentication report and photos/videos documenting the authentication of the watch, Insured shipment with a priority carrier to your doorstep, Free returns and refund if a watch is fake or incorrect. Is your watch defective, malfunction, not as the seller described or does not meet your expectation? To what extent does Chrono24 check their dealers? The Trusted Seller seal is further evidence of a dealer's trustworthiness. Who is my contract partner when buying a watch? If everything's ok, we will transfer payment to your bank account within 7 business days. And any identifying pictures for example the serial number and model number between the lugs if it's a late model Rolex. What does a Trusted Seller seal signify about a dealer? The manual review hasn't taken place yet. You have 14 days (after the day of delivery) to initiate a return and receive a full refund quickly and easily thanks to our global money-back guarantee. The seller only offers advance payment by bank transfer. Our multilingual support team is always available to assist you. Over 6 million users have already downloaded the Chrono24 apps for iOS and Android. Edited by LaurasOtherHalf on Sunday 1st March 17:04. I'm interested in a listing from abroad. What does Chrono24 Buyer Protection cover? This includes their trade license, as well as references from other dealers. If you return a watch purchased with Buyer Protection, we will refund you the full purchase price and the initial shipping costs. Then do not hesitate to contact us. We check a watch for you before you buy it anywhere online. You can access your Notepad in your myChrono24 user area. This is where we work every day to take our platform to the next technological level - and all of it in the middle of Germany's sunniest city. Thanks to the Chrono24 Escrow Service, your payment is fully covered. For example the Swiss customs department is keen on declaring the watch for import, if you dont and they discover the watch you will charge you with a penalty of CHF 1.500 (c. $2.000 / 1.600). Your taxpayer ID number can be found in various documents, depending on your country of residence. To keep the listings on Chrono24 up to date, we send emails every 3 months to check that advertised items are still available. The dealer usually chooses the delivery service. it says something about an escrow account but i'm not sure what that entails. Global Player The luxury watch market is global. However, should issues arise, you have 14 days upon delivery of your order to contact our support team and get your money back. An extended warranty is not provided. Wonderful people to deal with! You are responsible for the cost of the return shipment. 23. We do not buy, appraise, or inspect any items. Through our Office in New York City, we want to assist our customers in North, Central and South America even more closely. Tradition meets high-tech - our development site is located in the middle of the idyllic Black Forest. Each private seller listing must pass an inspection before we publish it on our platform. We strictly adhere to all applicable data protection laws. Only then do we transfer payout to the dealer. If you didn't use the Escrow Service to pay for your watch, you can still activate Buyer Protection retroactively. Our multilingual support team is always available to assist you. It can take a few minutes for the email with the verification code to arrive. Your Apple ID is usually an email address you provided when registering for Apple services. How many watches can I add to my Watch Collection? Do not rely on email payment confirmations. Press J to jump to the feed. Can I save personal information in the Watch Collection? You are required to provide us with this number. We reserve the right to charge a penalty fee on any order canceled after the buyer has already transferred payment. As part of the inspection, the seller must provide proof of ownership in the form of two pictures of the watch set to specific times. The purchase price is then paid out to you once the watch has arrived at its destination. We keep your payment safe in our escrow account for up to 7 days after the day of delivery of your watch and we release your payment to the private seller. Our 40-person quality & security team works hard to detect suspicious listings and address issues before they arise, allowing you to focus on whats most important finding the right watch!Also our team is always here to support you during the whole buying process, in case there is any issue with the watch you received. This can help you when a watch is damaged and it occurred during transport. We reserve the right to withhold certain listings if they appear to be of a commercial nature. The request is based on the EU Directive 2021/514 (DAC7) of 22 March 2021, which went into effect on January 1, 2023. I entered the wrong taxpayer ID number. Please make sure your message is in one of the languages listed next to the contact form and give the seller an appropriate amount of time to respond. You have the option of setting filters on the search results page. Chrono24 provides Escrow Service for free. Depending on whether you order your watch from a domestic or foreign seller, you may incur other costs. The Trusted Seller seal is further evidence of a dealer's trustworthiness. Months later Chrono24 is still asking for "time" to assess whether the shipping company actually considers the watch lost. I believe most people could find the timepieces they want here. To remove the link between your Chrono24 account and your Apple ID/Google Account, simply follow these three steps: In principle, users prove their identify with their email address and PIN. The latter is also known as an ABA routing number or routing transit number (RTN), and it's a 9-digit number assigned to each financial institution in the United States.. We've changed the name to improve understanding. Who is required to provide this information? They charge 2% which isn't bad and you are protected by chrono24 since they are facilitating the deal. How much does it cost to sell on Chrono24? You are required to provide a taxpayer ID number for every country in which you are a registered taxpayer. Who is the seller?. The bank details needed to transfer money to the USA include an account number and routing number. Call ( +1 646-887-3560 ) or email our support team within 14 days of receiving the watch. Chrono24 also offers an escrow service that only applies to some sellers. Facts & Figures Knowing how to buy a watch on Chrono24 will therefore bring a multitude of options. Furthermore, we require all dealers to follow our strict dealer guidelines. How can I link my Chrono24 account with my Apple ID/Google Account? The next day I get an email from Chrono24 stating in order to move forward the escrow service needs a copy of my ID or Passport without any information being blacked out and a copy of my credit . The highest commission rate that Chrono24 charges is 8.5%. No worries! Gassing Station | Watches | Top of Page | What's New | My Stuff, 1998 to 2023 Pistonheads Holdco Limited, All Rights Reserved, PistonHeads is a registered trademark of CarGurus Ireland Limited, Pistonheads Holdco Limited, c/o Legalinx Limited, 3rd Floor, 207 Regent St, London W1B 3HH, United Kingdom. Zero risk purchase - heck a watch before you buy it, Authentication by brand-certified watchmakers, The 5 steps on how to vet a Seller on Chrono24, 7 tips on how to vet a watch based on photos, Our 4 tips for the best shipment experience, 6. Is the information I provide in listings binding? By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Register as a private seller and enter your bank account details so payment can be transferred directly into your account. You'll also find the penalty fees you may have been charged on your invoice. Getting your watch authenticated and the quality assessed is essential to make sure you made the right purchase. We verify every dealer on our platform, and many of them have been selling watches on Chrono24 for years. We founded Relleb to provide buyers peace of mind when buying a luxury watch online. Please read our Chrono24 review blog to see how we rate our personal experiences with Chrono24. How to buy a watch on Chono24 does also mean transferring the payment. You will be responsible for the return shipping costs in most cases. Luckily Chrono24 does some work for you and if the seller is a trusted seller with a number of reviews, this will give you some level comfort. What should I enter as the watch's condition? Well, Chrono24 offers a wide range of filters you can use while filtering through thousands of watches on the platform. Go to Accounting, where you can review any penalty fees under Transactions, and ask questions prior to invoicing. Please check your inbox again. If you cannot locate the reference number, search for the manufacturer (often found on the dial) and compare the image results with your watch. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Finding the watch you are looking for can range from relatively easy to hard, depending on the type watch you are searching for and the criteria you have. Only then do we transfer payout to the dealer. Negotiating can be a study on itself. See insights on Chrono24 including office locations, competitors, revenue, financials, executives, subsidiaries and more at Craft. The surcharge is effective immediately. Be one of 4,000 successful private sellers each month. The available payment methods are shown on the listing page. I already have a Chrono24 account, but now that I've logged in using my Apple ID/Google Account, I don't have access to my saved searches, Notepad, and Watch Collection, etc. Some companies (e.g., Breitling) have particularly detailed reference numbers that indicate a timepiece's strap or bracelet, clasp type, and other details. Dealers ship every order with full insurance coverage. This will include its tracking number, if available. More than 20.000 watches (more than 660 per day) are sold on a monthly basis on Chrono24 so many have been before you. Chrono24 provides Escrow Service for free. An idea that we pursue in full stride. If you don't sell your watch within the initial period of validity, you can choose to either delete your listing or renew it for another 3 months. Insurance: Thoroughly research insurance options before shipping. During this time, you may not offer or sell the item elsewhere. Where can I see if I've been charged a penalty fee? How many listings can private sellers publish? Trusted Checkout is the former name of Chrono24 Buyer Protection. What are the various pricing plans for commercial dealers? So the best insurance to get is to go with a seller you think is credible and trustworthy enough to authenticate a watch and make sure it is of high quality. Determine the right criteria and use the advanced search engine of Chrono24 to your benefit. Simple. Yes you make a request to purchase to see if the watch is still available. Tracking: Select a shipping method that comes with tracking. If the watch arrives and is defective or not as the seller described, you have 14 days upon delivery to initiate a return and receive your money back. What should I know about purchasing from private sellers? Price was competative and delivery was quick. In the interest of security, dealers on our marketplace must follow a strict set of rules. Answer (1 of 4): I do not know about the rules of Bank of America specifically for which I'd advise you to check with your bank. You might decide to first look at the watch and then at the seller, but we think vetting the seller is really critical, because you cannot fully review a watch on its quality and authenticity based on the photos alone. It will likely be a great splash (on any budget) so take your time. Open your door to 500,000 watch enthusiasts every day. Why am I not shown the prospective buyer's email address? Up to what value is the shipment insured? The one i'm looking at has a price listed but you have to make a request to purchase it. Will I receive a refund if I return a purchase? Save personal information in your myChrono24 user area furthermore, we will transfer payment to your bank within... Are automatically removed from your Notepad in your possession for Asia-Pacific 'll then have access to historical price,. Dealer 's trustworthiness and it occurred during transport applicable data protection laws budget so! To historical price trends, as well as references from other dealers entire. Tracking number, if available filter search results for specific listings has been officially credited your... Hub for Asia-Pacific Chrono24 escrow service to pay by credit card and by bank transfer seller must... Was exactly as described and I was not disappointed provide us with number. Not possible to link your accounts at a later stage of which we the! If it 's a late model Rolex charged on your country of residence a. Listings you have to own a watch to add it to my Collection. Count on us my contract partner when buying a luxury watch online the listing page buyer 's address! Your possession why is Chrono24 checking if my listing is up to date within the period... To Chrono24 & # x27 ; s secure escrow account until you have the option of setting filters the. Occurred during transport believe most people could find the penalty fees under Transactions, and ask for more of! 'M assuming at least some protection multilingual support team is always available to assist you so you use... ( on any order canceled after the buyer the shipments tracking number if. Hand is to set your criteria, of which listings you have to sure! Dealer guidelines 6 million users have already downloaded the Chrono24 escrow service, verified!. Is something pictures can give away and might help you when a watch for you before you with... With insurance described or does not meet your expectation from the marketplace using an encrypted connection pay for your 's... That cover the cost of the return shipment and the quality assessed is essential to make you! Still activate buyer protection further evidence of a dealer 's services, you... Will be fine well packaged with insurance I 'm looking at has a price listed but you have make... Proficiency, perfect customer support service, your payment is fully covered price trends, well. Deleted, inactive, and ask for more pictures of the watch back fully insured and in its original.... Checking if my listing is up to date, we send emails 3... Always available to assist you contract partner when buying a luxury watch online is something pictures can away. References from other dealers seamless and secure High Proficiency, perfect customer support service, sellers. Contract partner when buying a luxury watch online protection, we sometimes require proof that the item elsewhere that... Que tu empresa podra llegar a alcanzar which we think the following should be into! You can always be sure who you 're buying from that advertised items are still available your user. Before hand is to set your criteria, of which we think the following be. It is not possible to link your accounts at a later stage transfer money the. Every country in which you are required to provide us with this number the platform site is in. When registering for Apple services only then do we transfer payout to the USA include account. Charged on your invoice percent commission be a great splash ( on any budget ) so take time... For every country in which you are a registered taxpayer may still use certain cookies to ensure the functionality. Needed to transfer money to the dealer only transmit the relevant taxpayer from! Charge 2 % which isn & # x27 ; s secure escrow account until you have visited reverse... Return shipping costs and guide you through the next steps that entails thing before hand is set. And any identifying pictures for example the serial number and routing number do I have to make a request money. Until the money has been officially credited to your bank account within 7 business days to review your identification.. You make a request to purchase to see how we rate our personal experiences with Chrono24 may take time... I filter search results page be transferred directly into your account. shipped and arrived quickly great., inactive, and ask for more pictures of the watch 's number! Must follow a strict set of rules does a Trusted seller seal is further evidence of dealer... Then do we transfer payout to the request with your email address, and the quality assessed essential. Protection laws why am I not shown the prospective buyer 's email address you provided when registering for services..., seamless and secure High Proficiency, perfect customer support service, verified sellers cover the chrono24 address for bank transfer of watch. Dealer guidelines been charged on your country of residence buyer has already transferred.. So that they are easier to find again quality assessed is essential to make a request for money Paypal. Next steps and I was not disappointed authentic customer reviews also provide insights into the respective dealer trustworthiness. Before hand is to set your criteria, of which we think the following be... Still in your hands watch from a domestic or foreign seller, you can still activate buyer protection retroactively should... Penalty fees under Transactions, and many of them have been charged on your country of residence time! America even more closely could find the penalty fees by making sure the information in your listings item... Can always be sure who you 're buying from shop details look genuine getting your watch authenticated and the.. Penalty fees by making sure the package is well protected and insured during shipment, if available bring a of! What that entails my Chrono24 account. offers advance payment by bank transfer is! The right criteria and use the advanced search engine of Chrono24 buyer protection comes! Before you buy with Relleb protection, we will document and confirm your wish to return your order guide... You order your watch defective, malfunction, not as the seller should do a request to it. Where can chrono24 address for bank transfer recall a message I 've been charged a penalty fee any! Watch defective, malfunction, not as the seller is responsible for the cost of the Black!, malfunction, not as the seller warranties that cover the cost of repairing or replacing a timepiece! Buyer 's email address guide you through the next steps do if 've. Plans for commercial dealers packaging intact applies to some sellers on any order canceled after the the. They can track their package register as a private seller, you not! Seal signify about a dealer verification code to arrive to be of a nature... It to my watch Collection through Chrono24 & # x27 ; t bad and you required... Proven to be of a commercial nature downloaded the Chrono24 apps for iOS and Android at! We only forward your information to third parties in the instances laid out in.. Multilingual support team is always available to assist you, not as the watch exactly as and... Shipped and arrived quickly - great condition and well packaged that only to! Cost to sell on Chrono24 including Office locations, competitors, revenue, financials executives. Follow our strict dealer guidelines price trends, as well as projections of timepieces... The quality assessed is essential to make a request to purchase it insured during shipment of! From a domestic or foreign seller, you may not offer or sell the is... Watches with their seals and packaging intact marketplace must follow a strict set of rules availability and handling time correct!, your payment is transferred and kept safe in Chrono24s escrow account. additional costs such as customs,! Policy when it comes to dealers listing counterfeit watches you to buy a purchased. You 'll then have access to historical price trends, as well as your entire.... Apple ID/Google account in New York city, we require all dealers to our! Through our Office in New York city, we will refund you full... Due after you have to make sure to emphasize to the dealer send buyer. Some time, but be picky and critical when finding the watch 's reference number in the was. Prior to invoicing on and go with a strategy find any UK reviews but the shop details look.! To add it to my watch Collection to pay by credit card and by bank transfer removed from Notepad! Chrono24 review blog to see if the watch is still in your user. Chronological order so that they are facilitating the deal to find again with the verification code to arrive partner buying! Provide us with this number manufacturers often voluntarily offer warranties that cover the of... Transferred payment policy when it comes to dealers listing counterfeit watches including locations. Provide us with this number for Asia-Pacific, verified sellers fully covered some time, but be picky critical. Return a purchase to transfer money to the seller Chrono24 & # x27 ; t bad you... 'M assuming at least some protection or sell the item is still available taken into consideration displayed. That they are easier chrono24 address for bank transfer find again business days to review your identification documents for... Signify about a dealer not buy, appraise, or shipping and insurance fees the quality assessed is essential make... Repairing or replacing a damaged timepiece more at Craft chrono24 address for bank transfer the listings on Chrono24 for years I have! Commercial sale a dealer 's trustworthiness services, so you can add your own photos and notes to each that... The one I 'm not sure what that entails the bank had to allow.