Please follow the instructions on the back of the packing slip. GET EXCLUSIVE SALES & COUPONS! The representative stated that it is the fault of Federal Express, and Federal Express stated that it is the shipper's fault. I called 11/23/22 and was told it's on back order until 12/31/22 and there's nothing they can do and that the designer is out of the country (They mean *****, by the way.). Warranties and Limitations of Liability: 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Design Toscano-garden statues, indoor statues, antique reproduction furniture, sculptural wall decor, framed classic art, animal statues, angels, fairies, dragons and gargoyles. The museum-quality period piece is currently on sale for $120 (marked down from $140). Your use of this website is at your own risk. Products used:I have 6 total pieces purchased between Amazon & Wayfair. Some jurisdictions may not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you. The underlying white material is visible once the paint has flaked off.They have not been displayed in an area where they could be damaged by sunshine (UV), dripping water/rain, wind or falling branches. Design Toscano Egyptian statues, as well as Italian, Roman, Asian, Hawaiian decor, All dimensions are listed in detail alongside product descriptions, many pieces are easily moveable, High-quality; customers remark on the quality and aesthetic of the pieces, 10% off first order when signing up to their mailing list, Some customers noticed design flaws upon receiving their sculptures, especially on larger pieces, Shipping can be quite expensive for orders over, Short period (24 hours) to notify them of any damages to your order, A Professional Waiters All-In-One Corkscrew, Carry out the instructions on the back of the, Repack your items safely and securely, including the packing slip. For more than 25 years, Design Toscano has introduced exclusive sculptures . I really love this place, I highly recommend shopping here! BBB Business Profiles are provided solely to assist you in exercising your own best judgment. the glass parts do not sit well in the brass parts. No Regrets. But just be aware, you might be waiting by your porch for a while. Design Toscano. Given this experience and the reviews Im seeing, I think my relationship with Design Toscano will be a brief one. I then bought a French style barrel side table, which I like but recently found had a damage on the drawer front. How BBB Processes Complaints and Reviews. These large, expressive Design Toscano gnomes are hand-painted, and full of personality. Prior merchandise was good, thus 2 stars vs. one. I don't have the match and we're going half a year! There might be hope for the old brand yet, though. I will hesitate to order any more items from this company. Statues of all designs for your garden and home. I will NEVER by another product from this company! All Curbed Features [Curbed National], The 8 most important principles of interior design. I email them and get a three sentence email saying they sent paperwork to my address to fill out and return before they can complete order. Please note that you are responsible for the safe return of merchandise and for all shipping costs. I called Design Toscano and they were nice and said they do not advise items to be left outside in cold weather. Once your order ships, Design Toscano will send a confirmation email with a tracking number. The whole thing measures 4 W x 2 D x 30 H and weighs 3 lbs, making installation and display effortless. On this Wikipedia the language links are at the top of the page across from the article title. This Design Toscano review surveyed the brands website and other sources to find an answer. Design Toscano promises to bring you the most diverse and comprehensive collection of statues and sculptural dcor in the nation. Hand-cast using real crushed stone bonded with high quality designer resin Each piece is individually hand-finished by our artisans Included in this set: The outside of the globe features a real replica of a 16th century nautical map provided by the National Museum of Science in Florence. When going online to shop at Design Toscano - it is like entering a dream/fantasy world. Cs was supposed to get back to me but never did. 13. BE CAREFUL. Code. I will NEVER by another product from this company! The exact measurements for the gnomes cast in resin are: Nestle these Design Toscano garden gnomes in between your overflowing flower beds, or under an archway covered with vines. I found what I thought would be a great Buddha statue for my garden. When a company goes out of business, there is usually a sale. And, to our absolute disgust, we learned that to get a refund, we need to pack the item, ship it safely, and make sure DT receives it. I was very lucky to even get the box with the contents intact. So my daughter never got her Christmas gift. If you pull out furniture drawer you will see that it is nailed and stapled together with glue in between and even unfinished underneath just the same way the product packing crate is made off. Ordered three of the raven statues months ago I have never received my order they took money from my account so I wrote a review on their website I received a post card that my order had a date expected 10/29/21 and I have not received anything! If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Their gentle faces have lifelike features, such as the accumulation of brow wrinkles and sunken eyes. All these reviews are spot on the negative ones. A great accent piece for any room of the house with an ancient nautical theme. Model # DB383049. For the ancient history enthusiast and collector, the Roman Gladius Sword is an exact replica of what soldiers wore under Caesars rule. The Customer Service at Design Toscano is very, very poor! I would have ordered from a different company if they'd told me it would be months, rather than weeks before I saw the statue for which they happily took my money. Return and Exchange Policy: However, this is something Design Toscano needs to address and work on, and customers should be aware of the possibility of long shipping times before purchasing. What arrived was a different style and color than what I thought I ordered. When not writing, you can find her in the kitchen whipping up a batch of vegan muffins. Too many people B**** and complain when their not happy, but say nothing when they're happy. Design - Design Toscano is also distributed to the United Kingdom through licensed distributors and sold through many retailers who have the full range of Design Toscano products available in the United Kingdom. Their headquarters, however, are based in Elk Grove Village, Illinois, so we can assume that the company oversees manufacturing from the US. After a couple of weeks beyond the "due date" I wrote to the company. Impossible to reach without hiring someone. [1] It is currently headquartered in Elk Grove Village, Illinois. The alligator mold is great and the paint was beautiful before it went into the sun. Picture is through an upstairs window. To initiate a return follow these steps: Design Toscano1400 Morse AvenueElk Grove VillageIL 60007. You need to do your homework and call customer service before shopping from any online sight. Its unique and not easy to find. This speaks to the fact that customers count on Design Toscano to have items they cant get anywhere else. Many say that it looks much better in person and note the quality and craftsmanship of the sculpture. 5" Dx5 H, Multicolored, Design Toscano Tank the Armadillo Garden Statue, Multicolored, Design Toscano CL5369 Bashful Wood Sprite Tree Face Mystic Decor Wall Sculpture, 13 Inch, Two Tone Stone, Design Toscano Goddess of the Stars Art Deco Illuminated Sculpture, Design Toscano Meditative Buddha of the Grand Temple Garden Statue, Medium 26 Inch, Polyresin, Dark Stone, Design Toscano The Offering Hands Wall Sculpture, 11" Wx8 Dx3.5 H, Antique Stone, Design Toscano NG33631 Horizontal San Galgano Wall Pediment,ancient ivory, Design Toscano CL6874 Octopod Mechanical Steampunk Sculpture, antique gold, Design Toscano QM22559 Roly-Poly Laughing Hedgehog Statue, small, 4" Wx4 Dx5 H, full color, Design Toscano Gargoyle Demon on The Loose Gothic Decor Wall Sculpture, Medium, 13 Inch, Bronze Verdigris Finish, Design Toscano PD2524 Nature (1900) Statue,Ivory & Gold, Design Toscano Maharajah Elephant Indian Decor Glass Topped Side Table, 22 Inch, Two Tone Black and Gold, Design Toscano Nosferatu Vampire Halloween Decor Bust Statue, 11 Inch, Antique Ivory Stone Finish, Design Toscano QM188732 Scamper the Woodland Squirrel Outdoor Garden Statue, 7 Inch, Polyresin,full color, Design Toscano NG31524 The Veiled Maiden Sculptural Bust,white, Design Toscano KY1299 Nature's Nurturer Saint Francis Garden Statue Birdfeeder, Large 37 Inch, Antique Stone, Over 20 years producing high quality bronze statue, Metal Wall Art Modern Contempoary Decor Many Style, All customers get FREE Shipping on orders over $25 shipped by Amazon. Best regards, Katie Customer Service Design Toscano I am less than impressed with the quality of these pieces. Had a glitch when ordering and ended up getting billed and sent 3 of the same items. In attempting to assemble, the glass shade did not sit securely in the brass shelf (which was crooked) and promptly fell shattering into splinters on a padded rug. Another option is to check online for liquidation companies. Overall: 24'' H x 9'' W x 9'' D . If a company cannot figure out how to accept payment for their items, they seriously need to close their doors. I won't be back to Design Toscano for another purchase of any kind. World Migration Report 2020 United Nations 2019-11-27 Since 2000, IOM has been producing world migration reports. The Design Toscano profile on Biz Rate Surveys (bizratesurveys.com) shows a customer rating of 9.1/10. One came right away and I was charged $30.64 which included the shipping charge for BOTH. I do a lot of online ordering, but will NEVER shop this site again :(. So, the Ram Skull and Horns Wall Trophy is a great alternative for taking in their beauty. Sales tax will be charged on orders shipping to IL(10%) KY (6%) NJ (6.625%)CA(7.75%)TX (8.25% )NV (6.85%) PA(6.0%) UT (7.75%) WA (6.5%) GA (7.0%), 114 5 stars reviews, 79.2% of all reviews are rated with 5 stars, Filters the reviews below, 16 4 stars reviews, 11.1% of all reviews are rated with 4 stars, Filters the reviews below, 3 3 stars reviews, 2.1% of all reviews are rated with 3 stars, Filters the reviews below, 4 2 stars reviews, 2.8% of all reviews are rated with 2 stars, Filters the reviews below, 7 1 star reviews, 4.9% of all reviews are rated with 1 star, Filters the reviews below. The company recently reported a loss of $271.1 million in 2017, with $33.6 million in losses during the second quarter alone. I was excited to receive my fountain until I opened the box. There are a few different ways you can find companies that are going out of business. Thank You to all who posted their reviews. Through Wayfair & Amazon, I have bought & love approximately 50 items from Design Toscano. It took me 3 calls to get them to understand that their catalog system is messed up and that the mistake was theirs and to issue a refund. I must find matching paint and re-create the finish on the pieces at my own expense for materials and labor.I spent over $1000 for these garden statues, and find it ludicrous that this company is uninterested in better supporting their customers. Repack items carefully in the original packing materials and enclose the packing slip. The letters didn't arrive until 2 weeks after they said they sent them. Now I'm taking it back out of my front yard and putting it between a couple bushes. Don't buy this garbage. Do not shop here. I did paint the outside gray to make it more realistic, but the inside hose dry rotted after just 3 months, it it is a fountain unfortunately, you have to crack the head to replace the hose. Due to NON-COOPERATION by both parties, I will no longer be conducting business with Design Toscano. Can't fault them. One wrote, My piece has bubbles on her toes and the wings and hair have been sanded down. I had to repeat my name and address to them more than three times, including the spelling. This alligator was beautiful for about 30 days in the sun and now after 75 days outside it has faded so bad it look 20 years old. I was immediately charged $30.64 for the first plate plus shipping and was emailed a receipt that noted that the second one was on back order until Sept 2, 2022. It's a Design Toscano exclusive favorite of earthlings, Sci-Fi collectors and Trekkie fans alike! Repacking for a return is almost impossible and the return shipping cost eats so deeply into your refund that it is not worth the effort.i highly recommend that you take your business elsewhere. Bad company, poor craftsmanship. There is also a patch where the wing meets the hair and a whole hank of her has been sanded down on the second one. I purchased several items from this company. Never again! Measuring 18 W x 7 D x 11 H inches, this sculpture only weighs 5 lbsdespite its grandeur and has two holes on the back for easy hanging. TERRIBLE experience and told them to please make me feel comfortable but nothing was offered, so I was a scaredy cat. For more than 30 years, Design Toscano has introduced exclusive sculptures, furniture, wall art, and decorative furnishings to passionate collectors eager to surround themselves with unique and extraordinary objects. Her passion is to help small business owners and entrepreneurs through engaging and insightful content. At Design Toscano, the country's premier source for historical replicas, we pride ourselves on attention to detail by traveling directly to the source. If you are not completely delighted with any work purchased from our collection, please return it within 60 days in the same condition and we will promptly replace it or refund your merchandise costs. Code. Design Toscano Resting Grace Sitting Angel Sculpture: Large, Design Toscano Remembrance and Redemption Angel Statue: Grande, Remembrance and Redemption Angel Statue: Grande, Design Toscano Mother Dagmar & Father Friedmann Garden Gnome Statue Set, Mother Dagmar & Father Friedman Garden Gnome Statue Set, Design Toscano Dragon Skull Sculpture: Large, Design Toscano Ram Skull and Horns Wall Trophy, Design Toscano Sixteenth-Century Italian Replica Globe Bar, Sixteenth-Century Italian Replica Globe Bar, Design Toscano Drekar, the Viking Longship Collectible Museum Replica Ship Model, Drekar, the Viking Longship Collectible Museum Replica Ship Model, Design Toscano Walpole Manor Gaming Chess Table, Brings a taste of other cultures in and outside of the home, Vast selection of culture and era-specific pieces, ie. It was not inexpensive, and for the money, it certainly should have lasted longer than 6 months. Once everything is finalized, the company decides on how they will advertise the sale to the public. for pricing and availability. At Design Toscano, we pride ourselves on attention to detail by traveling directly to the source for all of our historical replicas. It was not inexpensive, and for the money, it certainly should have lasted longer than 6 months. As a business owner in the service industry I'd have no customers if I treated them even close to this way. Design Toscano - garden statues, indoor statues, outdoor fountains, antique reproduction furniture, sculptural wall decor, framed classic art, animal statues, angels, fairies, dragons and gargoyles. They LOVE to harass their customers I received an alligator statue from this company last Christmas. For more than 25 years, Design Toscano has introduced exclusive sculptures, furniture, statues, wall art, and decorative furnishings to passionate consumers eager to surround themselves with unique and extraordinary objects. If your item arrives damaged, let their customer service team know within 24 hours. Finally I got their return documentation, but they pointed out that they would not refund initial shipment cost. After 25 years of association with this company, no more. For your protection, returned packages must be insured for the value of your merchandise. Marble clock. Still, considering Design Toscanos detailing and smooth finishes, wed gladly approve of them for their decent prices. If you have any questions directly for the brand, reach out in one of the following ways: Looking for more artistic pieces? Inside, youll find period-specific artwork of the heavens, transporting you to another time and place. Design Toscano offers: - Specialty home and garden dcor - Reproduction furniture and accessories - Indoor and outdoor statuary - One-of-a-kind home and garden accents. We ordered two items from DT, thinking it was a different Toscano site from years ago. Now, this Design Toscano review will move on to the brands pros and cons. Design Toscano Shadow Predator Panther Statue & Reviews | Wayfair Outdoor / Outdoor Dcor / Statues & Sculptures / Animal Statues & Sculptures / SKU: TXG1292 Shadow Predator Panther Statue See More by Design Toscano 4.7 283 Reviews $40 OFF your qualifying first order of $250+1 with a Wayfair credit card Shipping to Boydton - 23917 Add to Cart They agreed to issue a refund. Add a friendly touch to your garden with this pair of long-time lovers for $800, weighing 1318 lbs. This Design Toscano dragon statue measures 18 W x 26 D x 18 H inches, so its over 2 feet in length and weighs 22 lbs. It's as if the material expanded and made the statue split. BBB Business Profiles may not be reproduced for sales or promotional purposes. Some pieces of furniture are made entirely of plastic with finish on outside to imitate wood. Makes me wonder how a company can stay in business run the way they are. 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