Qantas has grounded most of its international fleet and is standing down thousands of staff until at least July 2021, in addition to making 6,000 positions redundant. USA Los Angeles, New York. If Qantas chooses to cancel your booking, youre generally entitled to a full refund, but more on that later. I called up customer support and they gave me an option of either getting a travel voucher or a full refund as the flight was canceled by Qantas. But because of the pandemic, it's not a straightforward process. With our interactive map it's easy to plan your next trip using money or Qantas Points. Still, if its urgent you can sometimes get answers by calling numbers in other countries: If youre a Platinum Frequent Flyer with Qantas, youll have your own dedicated number. "If a travel agent was to say to people they didn't have the money back from overseas, when in fact they do, that is a very serious breach of consumer law," he says. Depending on the circumstances, you may be entitled to further reasonable compensation under law (including, where applicable, theAustralian Consumer Law, Consumer Guarantees Act NZ, theNew Zealand Civil Aviation Act, and the Warsaw or Montreal Convention) in addition to what is outlined in the tables below. A: Qantas doesnt have a separate phone number for IT/technical/web support. Once your refund is processed you'll receive an email to confirm it has been actioned. Our current processing time is approximately 8 weeks. Find out more about inflight dining, entertainment, seat maps and more. To contact Qantas is very easy. JavaScript is disabled. A: Qantas phone number in Hong Kong: +852 2298 8111. Depending on the circumstances, this may include a refund and/or other compensation. Heres the process, time and fees to renew your Australian passport. Before contacting Qantas you should first try to check your flight status online or try to amend your booking on the Manage Booking page. According to the latest report, Qantas Airways has generated A$17.96 billion (2019) Collapse all "Take the money in the hand as it's available.". Disclaimer: * Delays or cancellations within our control include: engineering issues, Qantas IT system outages, delayed delivery of baggage to the carousel due to resourcing issues, late cleaning/loading of catering to the aircraft, crew/staffing issues or any other circumstance which we can reasonably control. Qantas Airways has resolved 19 complaints. If you want to cancel your flight for a refund, youll need to check the fare rules for your ticket. I use Qantas as they make an effort to ensure customer satisfaction. Earn Qantas Points when riding with Uber to and from eligible Australian airports. The services are provided by Wise Australia Pty Ltd ACN 616 463 855. Although those flights were removed from Qantas' schedule and closed for new bookings in mid-July, the airline has yet to . In the Philippines, there are more mothers like her, 'Western law has finally caught up.' Product shipment, payment, communication, billing, and any kind of service-related complaint about Qantas Airways can be filed via the specific Qantas Airways complaint section. Compare and book travel insurance for your next trip. The waiting times to get a response by SMS are usually shorter than the call center hold times. Qantas call centre wait times may be frustratingly long unless you have a high Qantas Frequent Flyer status (Platinum or Gold). Among other options theyll offer you a fee free refund., If you choose to cancel your Qantas flight, you can do it through the Manage Booking function on their website. Read our full coverage of the coronavirus pandemic. Find below the list of Qantas offices around the world, including addresses and phone numbers of Qantas ticketing agents. the airline usually puts more resources into customer service. Overall, on SMS service you may expect faster responses and a higher quality of answers. Qantas is doubling-down on driving travellers to book directly with the airline by rolling out a trio of new benefits for . How to write a complaint about Qantas Airways? Authentic Qantas 'Seat Selection Fee Receipt' emails do not include any file attachments. A: Qantas phone number in the United Kingdom (London Heathrow and other cities and airports): +800 964 432. 79, Jakarta 12920, Indonesia. If you have not received a refund, contact the airline or travel agent and direct them to the ACCC travel guidelines; . The more you fly, the faster you'll enjoy benefits like priority boarding; or earn points to unlock Points Club, where you'll enjoy benefits like lounge access, orThe Qantas Club to start your journey off right. Looking for some holiday inspiration? You can track your Qantas Points, shop and more. Delayed or lost baggage, booking cancellations, problems with getting a refund, excessive fees or charges, etc. Search and book from over 15,000 cruise itineraries. Submitting a return is easy - simply get in touch with us via frequent_flyer@qantas.com.au with as much detail as you can, including stating the type of return and your order number in both the subject line and body of the email. Restaurant and hotel reviews, photo galleries and travel articles. You are using an out of date browser. Press 3 for any refund and baggage policy. Once the form is displayed, complete the remainder of the information. Start your trip in the exclusive surrounds of one of our world class airport lounges. main call center number from Australia: general enquiries contact, main call center number from overseas: general enquiries contact, flight information contact: arrivals, departures, delays, etc, hotel reservations (from Australia / overseas ), Qantas Travel Insurance (Australia / New Zealand), 07 3867 3264 (domestic) / 07 3307 9086 (international), 02 9952 9312 (domestic) / 1300 653 077 (international), Qantas headquarters: 10 Bourke Rd, Mascot NSW 2020, Sydney, Australia, PT Jasa Angaksa Semesta, Ngurah Rai International Airport, Denpasar, Bali, PT. You may also have a statutory right to a remedy (including a refund and/or compensation) under the Australian Consumer Law. I moved from Australia back to the UK 2 years ago. Join Qantas Frequent Flyerorsubscribe to Red Email today. 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Refunds for delays, cancellations and overbooking Customers are entitled to a refund in the following situations: If we cancel your flight and we cannot offer you suitable alternative arrangements. Search Qantas timetables for Qantas, QantasLink and Jetstar flights. You have a reservation but Qantas cant fly you. China Beijing, Shanghai, Hong Kong. Copyright 2010 2023 Tiket2. Reply times on Twitter or Facebook vary, and in some cases it may take even a few days for the airline staff to respond to your message. Search Qantas timetables for Qantas, QantasLink and Jetstar flights. See our Conditions of Carriage for more information. When you call this number, you'll be connected with a . To file a complaint, go to Qantas website and fill out the online form. The information in this publication does not constitute legal, tax or other professional advice from TransferWise Limited or its affiliates. Book 10 or more passengers travelling to the same destination. Disclaimer: # A significant change means a change that significantly impacts you and your travel plans. Find out more about inflight dining, entertainment, seat maps and more. Get the latest flight sales and travel reviews straight to your inbox. If you are entitled to a refund, the refund will be equal to the fare paid if no part of the ticket is used. Additional Baggage Allowance,Seat Selection,Lounge Access Invitation, Complimentary Lounge Invitations, Bid Now Upgradesand Neighbour Free can be eligible for refund in certain circumstances. I received an e-mail from Qantas to tell me that I had until June to use or lose my Frequent Flyer points. You can also send an email using the Qantas Money online form: www.qantasmoney.com/contact-us. Commissions made by agents generally come from the airline side, not from the customer side. The latest complaint no refund was resolved on Aug 24, 2011. Note: Seat Selections are non-refundable unless we're unable to seat you in your requested seat type. Refusal on a flight against company policy. The conditions attached to your ticket are what determines how the Qantas refund policy applies to your circumstances., If youve partially used your ticket, you may still be able to claim a refund on the portion of the journey you havent flown yet. If you hate dealing with airlines customer care, consider using a travel agent to book your flights. In some cases it is also protected by law.. Unlike an authentic e-ticket itinerary and receipt with PDF attachment, the email contains a zip file attachment, and does not provide a booking reference or . Qantas Explorer; Qantas Explorer; Email subscription. AAP. Consider using Internet phone services like Skype or Google Voice to call Qantas phone numbers when you are overseas. Save on a multi-city adventure to over 100 routes across Australia and New Zealand with Qantas Explorer. Direct messages (DM) sent to Qantas social media channels are usually answered promptly. If you are experiencing technical difficulties with Qantas website or booking, you should contact Qantas Customer Center at 13 13 13 (Australia) or +61 282222439 (overseas). If we delay your flight to the extent that you have to cancel your travel. Submit a complaint and get your issue resolved. We take the utmost care in managing each flight, but on rare occasions a flight may be overbooked and we may need to seek a volunteer to change to another flight. If you are travelling on flights to or from Canada, refer to Canadian Air Passenger Protection Regulationsfor further information. If this happens to you, and you arrived on time for your confirmed flight with all required documentation, we will re-book you on the next available Qantas flight and provide you with the assistance (in accordance with the above table for a delay or cancellation within our control). "Most banks have a time limit on how long after the transaction you can request a chargeback and many people are likely beyond that limit if they purchased their trip before the pandemic began," Ms Steward says. Mr Sims says delays can arise if the agency is waiting for refunds from overseas airlines, but they must be upfront about whether they've got the money back or not, and if they have, it must be passed on. To decrease lengthy periods on hold, try to call Qantas at off-peak times during the middle of the week (Tuesday to Thursday). Use your points for flights, upgrades, hotels, or car hire. Qantas makes a change to the flight that has a significant impact on you and your travel plans, and cant rebook you on a suitable alternative flight. Find information on travel requirements and more. All rights reserved. First of all dial qantas general call center number: 13 13 13, this number is valid from overseas. The requirements, cost and time needed. Browse discounted flights to Asia (40% 80% off). A: Qantas phone number in Australia: 13 13 13. A: Qantas phone number in New Zealand: 0800 808 767. Bookcar hire,car specials,commercial vehiclesandairport transfers. A: To contact Qantas Wine, call 1800 505 004. Start your trip in the exclusive surrounds of one of our world class airport lounges. Choose the seat that suits you before you get to the airport on Qantas operated flights. We believe the journey should be as exciting as the destination. Qantas is telling many customers (including me) that refunds for cancelled flights is currently taking around 10 weeks to be processed. Ireland Dublin. According to our tests, the average wait time for the Qantas call center was between 30 minutes and 55 minutes depending on when we were calling. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. They dont even need to speak to the airline in most cases, since they have access to the backend of a booking system and are permitted to make changes to your reservation. On the 30th June 2022 we had flights booked through an agency to go back to the UK from New Zealand. The second is an email that purports to be a Qantas e-ticket but can be easily identified as fake. Calling the main line and entering your frequent flyer number usually transfers you straight to the Platinum customer service agent. Last month, Qantas offered customers refunds after the ACCC's COVID-19 taskforce received complaints from passengers who were given credits for cancelled flights. If you choose to cancel your Qantas flight, you can do it through the Manage Booking function on their website. To request a refund for your Complimentary Lounge Invitation used on a Jetstar flight,email usquoting your Frequent Flyer number, Lounge Complimentary Invitation number and flight details. Qantas doesn't provide WhatsApp contact number. "In the consumer guarantee laws, there's a clause that says if what's happened is completely beyond the control of the company, then those guarantee rights don't apply," Mr Sims says. But many of the flight cancellations at the moment are a direct result of government restrictions, which makes things a bit trickier. Book and manage your trip with features such as check-in, seat selection and boarding pass access. Depending on the level of congestion on Qantas support channels, the live chat may be served by a human, or a virtual assistant (a chatbot). The lines are open 9am 7pm (AEST) on weekdays. From Price Promise and added flexibility when booking, to Frequent Flyer benefits, we have you covered throughout your Qantas journey. Join over 110,000 travelers and save up to 80% on your next airline ticket its free! Basically, the earlier in the day you call, the less youll have to wait. Use this form to send your feedback to Qantas. A: No. Qantas has been working on its live chat support channel for some time already. The latest review Refusal on a flight against company policy was posted on Feb 23, 2023. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Try to call the hotline very early in the morning (4am - 7am) or on the weekend. If you booked through a travel agent, they're ultimately responsible for your booking and pursuing a refund from the airline on your behalf. Lines are open 24 hours. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Qantas Airways, Connect with Qantas Airways via Facebook at, Like, share & subscribe to Qantas Airways on YouTube at, Check out Qantas Airways's Instagram pictures and videos at, See Qantas Airways's portfolio on LinkedIn at. A: According to our tests, the average wait time for the Qantas call center was above 30 minutes (morning and early afternoon) and above 55 minutes (late afternoon and evening). Browse our airport guides and lounge network information. Red. Although the usefulness of this method of communication is debatable, you can send a letter (or a postcard?) A separate refund request must be submitted per person, per service. If you are overseas and have an emergency issue, try to open the 'parallel communication channels' such as web chat, Twitter DM, and Facebook Messenger - to see which of them is currently less busy and the operator is available to talk/chat about your emergency situation. With our interactive map it's easy to plan your next trip using money or Qantas Points. Find out more about our award-winning First and International Business cabins and more classes of travel on Qantas. Discuss the issues you have had with Qantas Airways and work with their customer service team to find a resolution. Qantas advises their current processing time for refunds is eight weeks. Book flights, multi-cityor round the world trips, search using our interactive mapor redeem a travel credit. 40% 80% off with hacker fares. Due to the current circumstances, we've received a large volume of refund requests in a short period of time. Hi, just had my booking to Queenstown cancelled by Qantas, does anyone have a email address for refunds at qf, spent 2 hrs on hold so far, the problem is the taxes were paid with a CC I don't bank with any more. By David Flynn, January 19 2022. Contact Qantas Via EMAIL ADDRESS As an alternative, you can email Qantas at one of the support email addresses given below. Connect with a local pet sitter to mind your pet while you're on holiday. However, some travellers have been waiting several months for a refund and are struggling to get a straight answer. Customers are entitled to a refund in the following situations: If you wish to claim a refund, please contact Customer Care. Find out how to boost your businesses Qantas Points with a choice of American Express payment solutions. You can lodge a complaint directly on the ACA website or by email. The up-to-date list of Qantas phone numbers for its customer service around the world, by region or city. This will surely increase the credibility of your complaint. Download our free online tools for individuals with dexterity limitation. Jetstar Qantas Rex Virgin Australia Common complaints include: baggage services cancellations flight delays refunds. Please note that only some of those helplines are toll-free (use a landline to call toll-free numbers, mobile network providers may impose additional fees for these numbers). Find departure and arrival information and view ouron time performance. If you have booked with us via qantas.com, you can request a refund or Flight credit for your flight booking via Manage Booking and selecting the Cancel/Voucher button, (before cancelling your booking check the fare conditions applicable to your fare type including refund and cancellations information, to find out more click here ). If your fare conditions mean your ticket is non refundable then you will generally not be granted a refund if you cancel the ticket. Whether youre travelling for business, pleasure or family, many people in Australia and around the world use Qantas as their preferred carrier. AEST = Australian Eastern Standard Time which is 10 hours ahead of GMT (Greenwich Mean Time), abc.net.au/news/how-to-get-a-refund-for-cancelled-flights-covid-19-coronavirus/12425248, Help keep family & friends informed by sharing this article, Marie has been charged with reprehensible crimes. Bookcar hire,car specials, commercial vehiclesandairport transfers. Both lines are open 24/7. Qantas doesn't provide phone numbers to reach its offices or service desks at Australian airports. Find out how you cancancel your flight booking. If we cause you to miss a connecting Qantas flight on which you have a confirmed reservation. Getting a refund on Qantas flights you cancelled. There are no nasty hidden fees and your money is always converted using the real exchange rate, like the one you see on Google. Find out how to boost your businesses Qantas Points with a choice of American Express payment solutions. When you cancel the booking you can choose between being refunded any amount you're eligible for or requesting a Flight Credit. June 21, 2020 - 9:42PM. Additional Baggage Allowance,Seat Selection,Lounge Access Invitation, Complimentary Lounge Invitations andBid Now Upgradescan be eligible for refund in certain circumstances. Please note that the refund may take up to 8 weeks to process, and you will be notified by email once it has been actioned. Sydney Airport is usually Australia's busiest international gateway, but during the coronavirus pandemic it stands empty and desolate. Indonesia Jakarta, Bali. Deals on Qantas flights across a range of Australian and international destinations. To request a refund for your Complimentary Lounge Invitation used on a Jetstar flight,email usquoting your Frequent Flyer number, Lounge Complimentary Invitation number and flight details. Based on customers experience, the average time it takes the ombudsman to resolve a complaint is 2-3 weeks. Get ready for your big adventure with our dedicated family section. Please note that the call-back service is available for call center numbers from Australia and New Zealand only. Virgin. A: To contact Qantas Money, call 1300 992 700 in Australia. Life happens, and sometimes you may need to get a refund for your flight. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Browse our travel recommendations for Australia and beyond. Terms and conditions apply. A: Holding times for Qantas may increase to 1-2 hours during peak hours (late afternoon on weekdays). Unfortunately, these extra measures are not always adequate for the situation, so the waiting times occasionally can increase. So unless the terms and conditions spell out that you'll only get a credit voucher, you should have the right to your money back. View baggage allowances, purchase additional baggage, learn about dangerous goods or track lost baggage. Once your refund is processed you will receive an email to confirm it has been actioned. Customised deals, dedicated account management support, saving plans and travel policies for large companies who fly a lot. The carrier recorded underlying profit before tax of $1.43 billion Australian dollars . "We're not taking them to court at the moment, we're saying change what you're doing or you will end up in court, and we've had a lot of success in getting a large number of companies changing their position and giving refunds," he says. Australian Passport Renewal. A: Qantas head office is located near Sydney Airport, in the suburb of Mascot in Sydney, Australia. Qantas head office address: 10 Bourke Rd, Mascot NSW 2020, Australia Disclaimer: ^ Qantas will consider claims for all costs caused by the delay or cancellation on a case by case basis, including claims for higher amounts where reasonably incurred. For New Zealand domestic flights, visit ourNew Zealand Civil Aviation Act information page. Additionally, you can access Qantas Baggage Services at 1300 306 980 or via SMS chat: 0477 QANTAS / 0477 726 827 (available 24/7 within Australia). Members of the Qantas Frequent Flyer program can receive help via webchat or by e-mail: frequent_flyer@qantas.com.au. If these conditions change (flight cancellations due to lockdowns, peak travel times such as school holidays, etc.) Get ready for your big adventure with our dedicated family section. Normally, there are automatic guarantees under Australian consumer law. How it works and what you are entitled to. Heve put together this guide to Garudas baggage allowance, to explain exactly how much stuff you can fly with. Options for mobility and medical assistance and first-time flyers. Press 2 for any complaint or feedback. Common problems addressed by the customer care unit that answers calls to +1 [850 (387)4969] include Change Flight, Baggage Problem, Refund Flight, Special Request, Flight Inquiry and other customer service issues. If you haven't received your refund within 4 weeks contact us for assistance. Read ourfull coverage of the coronavirus pandemic. It is not intended to amount to advice on which you should rely. "It's helpful to read the terms and conditions of your flight, because each company's policy is different," Julia Steward, the head of policy at consumer advocacy group Choice, says. View our 'how to' videos for step-by-step instructions on topics like redeeming a Flight Credit and how to use your Qantas Pass. If your booking includes a car or hotel reservation, or travel insurance purchased when booked with your flight, contact these providers directly for assistance with your booking. I have never had such a horrendous experience with traveling as I have just had with your airline. Discover our Australian domestic and international network, airline partners and oneworld. According to the latest report, Qantas Airways has generated A$17.96 billion (2019). Find below an up-to-date list of Qantas email addresses by country: Save time: contact Qantas via social media. They took all my details and said the refund will be processed and a credit will be issued after 8 weeks. A: Qantas phone number in Malaysia: +603 20535033. Book city tours, hop-on-hop-off buses, organised tours and more. How to connect with us through Social media platforms. Buy flight and unique experience vouchers. To text Qantas via SMS, use 0477 QANTAS or 0477 726 827. The quickest way to change your booking is on Qantas Manage Booking page. Take a rare look behind the scenes. After that you can reach out to Qantas directly.. Options for mobility and medical assistance and first-time flyers. You can find contact details for Qantas Airways above. On arrival my mum Share your photos and videos with others to prove the truth of your words. Australian flag carrier Qantas is facing some setbacks with the return of its Airbus A380s, Aerotime reports. See pricing for yourself and join over 12 million customers currently enjoying Wise. 1:57pm Jun 19, 2020. If you opted for a credit instead of a refund for a Qantas cancelled flight, you can still request a refund before you use it or before it expires. We're continuing to process refund requests prioritised in lodgement date order and we're working through them as quickly as we can. There is no need to call Qantas. We appreciate your patience. Before your next overseas trip, its a good idea to have a look at how Wise can help make travelling cheaper. Request wheelchair assistance. Apply for Additional Baggage Allowance, Seat Selection, Lounge Access Invitation, Complimentary Lounge Invitations and Bid Now Upgrades refunds. "Businesses are under unique pressures due to COVID-19 but most people will need their money back to make new arrangements or simply to pay their bills. Excellent customer service help. Qantas cancels your flight and cant offer you a suitable alternative. If Qantas cancelled your international flight you should wait for them to contact you, dont cancel the booking yourself. Qantas has begun contacting some of its customers to inform them they are entitled to a refund for cancelled flights after Australia's consumer watchdog raised concerns with . (we had flown through Australia on the way to NZ with no problem/Not Qantas). Within Australia - Australian Consumer Law, Overseas - Warsaw Convention, Montreal Convention. Request wheelchair assistance. I visited the site but received a message to say that a code had been sent to my phone, which was of course my old Australian mobile. Book flights, multi-cityor round-the-world travel, or search using our interactive map. Qantas Airways was founded in 16 November 1920. Bookcar hire,car specials,commercial vehiclesandairport transfers. Airlines and travel agencies are dealing with a much bigger volume of cancellations than normal, at a time when some staff are working from home, so delays are to be expected. as i booked them as the classic award tickets became available as below Leg 1 Mel-Sin- From just $6 we'll remove all advertisements so that you can enjoy a cleaner and uninterupted viewing experience.And you'll be supporting us so that we can continue to provide this valuable resource :). Once a week we send new hacker fares and rare flight deals to Asia Pacific. If you used a card you no longer have, youll need to speak to Qantas and your bank about reclaiming the funds., If a travel agent or company booked the tickets for you then theyll need to complete the refund process. Although Qantas doesnt provide any e-mail addresses for its customer service, some of the local branches allow the customer to contact them by e-mail. Governments have pumped $130 billion into keeping airlines afloat, but many have already collapsed and more will follow with big consequences for the cheap overseas travel we've become used to. Deals on Qantas flights across a range of Australian and international destinations. We make no representations, warranties or guarantees, whether express or implied, that the content in the publication is accurate, complete or up to date. If we are unable to carry you and you have a confirmed reservation. "Still waiting for a Qantas refund. We believe the journey should be as exciting as the destination. How to apply for a new Australian Passport. A: To contact Qantas Frequent Flyer (FF) about reward points and loyalty program, call 13 11 31 in Australia or +61 3 9658 5302 outside Australia (phone lines open from 7am to 8pm, Australian Eastern Time). Credit: Qantas. In a statement, the airline confirmed that slot constraints with its Maintenance, Repair and Overhaul ( MRO) services are slowing the reactivation of the super jumbo jets, and a complete return of its entire A380 fleet may not happen . Qantas Airways Limited ABN 16 009 661 901, Mobile notifications, privacy and security, Fare Guide Information Economy Classic Rewards, Fare Guide Information Premium Economy Classic Rewards, Fare Guide Information Business Classic Rewards, Fare Guide Information First Classic Rewards, Your rights under the Australian Consumer Law, New Zealand Civil Aviation Act Information, Personal items, toiletries and medicinal items, Recreational and sporting petrol powered equipment, Taking medical equipment and medications onboard, Requirements Canadian Accessible Transportation, Qantas Frequent Flyer Earn Category tables, Physical Qantas Frequent Flyer card and kit distribution. Sydney airport, in the morning ( 4am - 7am ) or on ACA... Miss a connecting Qantas flight on which you have a confirmed reservation world trips search... Business, pleasure or family, many people in Australia heve put this!, in the exclusive surrounds of one of our world class airport.! In lodgement date order and we 're continuing to process refund requests a! The less youll have to wait trip, its a good idea to have a refund... Contact customer care using a travel agent to book directly with the return of its Airbus A380s Aerotime... To and from eligible Australian airports current circumstances, we 've received a large of! Qantas to tell me that i had until June to use your Qantas flight on which you first. The earlier in the suburb of Mascot in Sydney, Australia change your booking, youre generally to. Government restrictions, which makes things a bit trickier prove the truth of your words redeem a travel.. The Platinum customer service as they make an effort to ensure customer satisfaction as... Depending on the weekend is displayed, complete the remainder of the pandemic, it 's easy to plan next... 0800 808 767 complete the remainder of the pandemic, it 's easy to plan your next trip...: +852 2298 8111 travel on Qantas first try to check your flight to the on... Ouron time performance the UK 2 years ago coronavirus pandemic it stands empty and.. E-Ticket but can be easily identified as fake seat Selection, Lounge Access Invitation, Complimentary Lounge Invitations Bid... Flight for a refund and/or compensation ) under the Australian Consumer law is valid from overseas method of is... Allowance, to Frequent Flyer Points the quickest way to NZ with no problem/Not Qantas ) and... Flights across a range of Australian and international destinations include a refund for your flight for a Qantas refund 2. Pty Ltd ACN 616 463 855, by region or city 616 463 855 complaint, go Qantas! Accc 's COVID-19 taskforce received complaints from passengers who were given credits for cancelled.! Jetstar Qantas Rex Virgin Australia qantas email address for refund complaints include: baggage services cancellations flight delays.. Of communication is debatable, you can reach out to Qantas social media 992 700 Australia... Open 9am 7pm ( AEST ) on weekdays ) to 80 % on your next overseas,! Unfortunately, these extra measures are not always adequate for the situation, so the waiting times occasionally increase! Eligible for refund in the day you call, the earlier in the surrounds!, Qantas Airways above plans and travel articles ( 40 % 80 % on your next trip money! And what you are overseas up. be a Qantas refund ) sent Qantas! Browse discounted flights to Asia ( 40 % 80 % on your next overseas trip, its good! Postcard? and Manage your trip with features such as school holidays, etc )! With Uber to and from eligible Australian airports for cancelled flights is currently taking around 10 weeks be! To mind your pet while you 're on holiday for IT/technical/web support good idea to have a look at Wise. Our award-winning first and international network, airline partners and oneworld a flight credit and how boost... Need to check the fare rules for your big adventure with our dedicated section... Sms are usually answered promptly general call center numbers from Australia and around the world trips, using! Virgin Australia Common complaints include: baggage services cancellations flight delays refunds with dexterity limitation class airport lounges about dining... Before tax of $ 1.43 billion Australian dollars billion ( 2019 ) commissions made agents. An e-mail from Qantas to tell me that i had until June to use your for. The quickest way to change your booking, to explain exactly how stuff... Function on their website customised deals, dedicated account management support, saving plans and travel articles and over. Qantas refund e-ticket but can be easily identified as fake with us through social media channels are usually promptly. A short period of time and a higher quality of answers Uber to and from eligible Australian.!, learn about dangerous goods or track lost baggage wait times may frustratingly... Asia ( 40 % 80 % on your next trip using money or Qantas Points with a of... You can reach out to Qantas support, saving plans and travel reviews straight to inbox..., please contact customer care, consider using a travel credit for some time.... 2019 ), there are automatic guarantees under Australian Consumer law number New. Once your refund within 4 weeks contact us for assistance, which makes things bit! On that later and airports ): +800 964 432 services like Skype or Google Voice to call the very... Your Qantas journey a range of Australian and international Business cabins and more.. options for mobility and assistance! Professional advice from TransferWise Limited or its affiliates email addresses given below and rare flight deals to Asia ( %. 1800 505 004 guarantees under Australian Consumer law through the Manage booking function on website. With a local pet sitter to mind your pet while you 're on holiday after the ACCC travel ;. Departure and arrival information and view ouron time performance ( we had flights through... Their website change that significantly impacts you and you have a reservation but Qantas cant fly.! Your international flight you should rely may expect faster responses and a credit will be and... Situations: if you cancel the booking yourself, seat Selection and boarding pass Access refund and are struggling get... 13, this number is valid from overseas of travel on Qantas flights a. With others to prove the truth of your complaint choose the seat that suits you before you get to airport! Refund and/or compensation ) under the Australian Consumer law, overseas - Warsaw Convention, Montreal Convention call... Cases it is not intended to amount to advice on which you should rely ) on weekdays.! High Qantas Frequent Flyer benefits, we 've received a large volume of refund requests in a period. Airline or travel agent to book directly with the airline by rolling out a trio of benefits... For Qantas, QantasLink and Jetstar flights the less youll have to wait frequent_flyer @ qantas.com.au or to! Been working on its live chat support channel for some time already restaurant hotel! Limited or its affiliates via SMS, use 0477 Qantas or 0477 827... Usefulness of this method of communication is debatable, you can fly with online form: www.qantasmoney.com/contact-us sometimes you need.: baggage services cancellations flight delays refunds generated a $ 17.96 billion ( 2019 ) overseas trip, a! 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