36.57 %. Our 24/7 customer service is always here to help. Some SHEIN orders can reach us without problems, on time and with the products we ordered, but on some occasions, although it is not normal, SHEIN can refund us the money for the order even if it has arrived at home. To create this article, volunteer authors worked to edit and improve it over time. However, there are a few exceptions to this policy. I think you don't have to, I also got that notice, and I didn't receive my return label like I used to. This generally happens when the cost of the purchased item by the customer is lower in value. It does say at the bottom that its randomly selected though. For the 2022 Holiday Season, most of the items purchased between October 11 and December 25, 2022 can be returned until January 31, 2023. If youre unhappy with your purchase for any reason, you can get a refund or exchange so long as your item is not on the non-returnable list above. I made a huge order for vacation and Im returning most of it. Shein App According to Shobert, returns cost retailers about two-thirds of an item's original selling price. You can download the return label by using the above steps. Choose the item you want to return. Shein's customer service is notoriously unresponsive, making it difficult to get help if you need it. Your first return to SHEIN is free of cost. a. SHEIN will definitely attempt the return and send you the return label even if the cost of the item is worth a few dollars. Your first return to SHEIN is free of cost. We return parcels to hundreds of retailers. Yes, you can but we suggest you contact customer service first before going to return your items. Please follow these steps: 1. From some leather pants. I went ahead and messaged their customer service, and they responded saying that the reasoning was because I was a "valued customer". You will see a notification in your basket or where the summary of your order is located. Shein allows returns for up to 45 days from the date of purchase. Normally if it happens to you with one or two requests and you don't say anything you won't raise suspicions. So, if you wanted to return a Shein item, this may be something of a challenge without adequate customer support. You can use Sheins printable shipping label, which deducts $7.99 from your refund, or pay for your own shipping method. However, if the product is damaged or not in acceptable condition, it may be subject to Amazon's returns policy which could include up to a 15% restocking fee. Click the "My Orders" link. ". You can use any one of the following types of SHEIN shipping fees. Shop. Should I still return the dress? In this article, you will get complete guide on shein refund without returning item. 1. Follow the final steps and choose the option for your return. However, on the web you will be able to see this SKU code just below the name of the garment, so it . 4.Select the return method and refund method, then please package up the item (s) to be returned in the original packing. Step 4: Print the returning label. Lastly, tap on the ' Submit ' button. This site may include affiliate links from the Amazon, Awin, Aliexpress Affiliate Program or other affiliate programs. This makes the shopping experience on SHEIN very easy and cool. In this article, we are discussing why does shein refund without returning item? same thing happened to me too and i don't want to get scammed haha. You can also check out our other guides on Academy, Target, Urban Outfitters, Whole Foods, Office Depot, andAmazon Return Policy. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. should i pay it? I recently returned a item and never . We are here to solve your problem. Returns are readily made available for products that were delivered within. Yes, Shein has free shipping only on the first return of your order. While return policies vary by country, the Shein return policy for purchases in the U.S. is fairly straightforward. Customers can return unwanted items to SHEIN within 45 days from the date of receipt. Shein will pay for your first return on an order. Return Method: Exceeds The Return Time Limit. If not, you can request a refund. The refund amount will be credited to the original source of payment or to yourShein wallet. They might have it all figured out. Those left dissatisfied or looking for a return or exchange encounter another infamous problem of the company. For the first item (s) returned from your order, the return is completely FREE. I have just been reading the, to me, surprisingly positive reviews of Shein clothing in other threads. 4. If your order reaches your hands and you are reimbursed, in this case SHEIN will assume that you do not have the order and it will be indicated as refunded in your order list. This article has been viewed 22,829 times. Moreover, they do accept the return of select orders and send in their representative to collect the package from you. They still have tons in stock. Note:If you are shopping on Black Friday, youll have to wait for one-week to request a return. If u can remove original label great. So the situation is as follows; you ordered a cloth on the SHEIN app. Read Also: How To Get Free Clothes From Shein, See Also: How To Get Free Shipping On Shein On Sundays, Check Also: How To Collaborate With Shein, Visit Also: How To Leave A Review On Shein For Points, Sent 3 items back on the 18th of march .not recieved refund yet can you tell me when it will be refunded thanks . After receiving the item, contact seller within Returns shipping; 30 days: Buyer pays for return shipping: Refer to eBay Return policy opens in a new tab or window for . All returns in the U.S. are free. Once your returned item is received, the refund will take a few days to finalize. Instead, they provide you with a refund, immediately. Sign in to your SHEIN account. Now you should be well equipped to get your refund at Shein, just follow our easy step by step guide. Returns are processed directly through the Shein App. But here are the steps: Open the SHEIN app and click on the "Me" icon on the lower right hand corner. Your blogs are really amazing with lots of information. Click the "Save the Label" link. Now read below how to return products items back to SHEIN. What's up with that? In this way, you can return anything to SHEIN. Save my name, email, and website in this browser for the next time I comment. Your first exchange from an order is completely free, after that youre on the hook for the return shipping charges. Press question mark to learn the rest of the keyboard shortcuts. Please do not send your return to the address on your package. If you want to return a purchase, you must do so within 35 days of the purchase date. This includes processing and shipping time, so your returned item must be postmarked no later than 45 days from the day you paid for the item on the Shein site. Why my SHEIN package says delivered but not here? For example, swimwear, jewelry, lingerie, hosiery and makeup, and some other items cannot be . Then click on return and choose the order that you wish to return. Customers can surely try them on, but if you have used clothes for dinner or work then they will be unable to accept your return. SHEIN will take up to 7 days to process your refund without including shipping charges. Lets say, there are multiple users from a single region who applied for a return. The original shipping fee and insurance are non-refundable. Thank you, for writing and sharing such an amazing blog post. But the fact that SHEIN reimburses you having received your order is an exception that I am explaining to you today. SHEIN refunds without returning the item when it becomes more expensive for them to attempt the return-pickup than the cost of the item. i would like to return hem but when i get tp PEP stores i am told i need a token for each item whilst Shein only issued 1 token.Please help. (3) Select the item (s) you would like to return, indicate the reason, and submit. Since processing your purchase takes 1-3 business days and standard shipping takes 6-8 business days, youll receive your Shein purchase between 7-11 business days after you buy it online. Step 3: Select the logistics details for delivering the item back to the Shein. Because anything out of the ordinary most likely leads to some kind of trouble, especially when the whole process is not in our control. The shipping cost for your 1st return is free. Follow the return list guidelines to complete the return. Can I ask why ? These reasons are usually the following: Shipping delay: you should know that if your order is delayed both by SHEIN and the shipping company, this is not a reason for them to give you a refund, unless the delivery time in which SHEIN obtains the delivery notification is greater than one month, in that case they will give you a refund, but otherwise they will simply give you a discount coupon. If the reason you dont like the item is because of damage from the wash, you need to contact SHEIN directly as you stand a good chance of getting a refund. something just doesnt feel right, but i mean if theyre feeling generous then ooookie dokie! If your returned item meets the refund policys standards, you can choose to have your money returned as either a credit to your Shein account wallet or your original payment source. ok i just got this, but i'm scared it'll be like scam and i'll get hacked and stuff. 4.Select the return method and refund method, then please pack up the item (s) to be returned with the original packaging. Shein returns are simple and direct. 1) Express Shipping is not available for P.O. If you have ordered items on shein and wish to return them then you are in right place. SHEIN will deduct your shipping charges from the refund so dont need to pay when courier. 2.Find the order in "My Orders", click the "Return Item" button. The company provides a free shipping label if you are filing a return request for the first time. It all starts with one click or tap of a button. Click the "Return & Refund Record" link. SHEIN Returns in a Nutshell. But it is necessary for you to pack the items in the original packaging while making a return to SHEIN. And this definitely makes the SHEIN shopping experience stand out among other platforms. Amazon does it with certain things too. Or does it not matter if they are in the correct bag. Yes, the first return on your order is free. If you want to return just one item in an order of multiple, you can do that. Create an account to follow your favorite communities and start taking part in conversations. Aliexpress Clothing APP [2023], How to make descriptions for selling clothes [With Examples], Vestiaire Collective How does it work to sell? Returns are typically processed within 7 days of receiving your package; however, as of January 2022, due to COVID-19 circumstances, refunds are taking approximately 10-12 days to process. The former case will lead you to receive a unique reply from SHEIN; Users are not accustomed to such an online shopping provision. But most of the items with low cost and a single package, are not taken back by SHEIN. Yes, there are several clothing items that CANNOT be returned. Secondly, if you are searching for how to get a refund from shein without returning? If you are making SHEIN return without original packaging then contact customer support first. In this article you will know all the reasons why this happens. Experienced people will reply to you. 3. See which items are excluded SHEIN return policy. How do I return it . How to Sell SHEIN Clothing and Make Money Reselling Fashion EASY! Once your return is approved then you will get your refund via SHEIN wallet or in your account, depending upon the method that you have selected for refund. I think its because of covid: they cant resell items. Next, visit ' My Order ' and click the order that you want to return it. anything that marks the extraordinary part of this generation excites her. Normally we will only have a refund from SHEIN when we make a return that must be selected by ourselves and will not be automatic. Many users have come across such a situation that left them puzzled for days. Step 3: After typing in the reason for the return, click "Submit" and print your Return Label. On Shein. Return a parcel with Evri in 3 EASY steps. Im very disappointed as I love the top. The receipt for the order should be provided along with the return package. Speak to someone at SHEIN customer service or use the live chat option and explain the whole matter to the support agent. . Some SHEIN orders can reach us without problems, on time and with the products we ordered, but on some occasions, although it is not normal, SHEIN can refund us the money for the order even if it has arrived at home. Products in the beauty category are excluded from SHEIN. Step 5: Click "Submit," and your order will be successfully canceled. Follow these steps: Login to your SHEIN APP or account using your email address and password. Its telling me I dont have a order to return but I have a order number GSUMP610B00J0PA and products that are to small to return, All Rights Reserved to Return Policy Guide2022, Bodysuits, lingerie & sleepwear, swimwear, jewelry, and accessories (except scarves, bags, and mermaid blankets), If received damaged/defective, contact their customer service, Do not send your return to the address on your package, follow the instructions given on the return label. So it seems like its just something they do every so many customers or every so many returns on your account maybe. Return Steps. Your 2 refund options are currently as follows: I have it on good authority that if your order reaches a minimum threshold, SHEIN will often tell you to keep the item and still refund you. " I made a return on the 2nd July. However, the system can select you twice for a prior refund. According to the official SHEIN return policy the tags must be attached to the products. Then click the "Quick Return" button, select the item (s) you would like to return, indicate the reason, and click "Next Step". First-time returns are free. Can I return it without receipt? (1) Sign into your SHEIN account. You have 45 days to get a refund from the company post purchase. I got the txt to let me know. Lucky ! . You can request an exchange under your Shein account within 45 days of purchase. Most of the SHEIN products are out of their return policy. Since SHEIN is an online-only store you dont really have a traditional receipt. the refund process and return process costs them more than what we paid for the items. It totally depends upon SHEIN to accept your returns without original packaging. You have nothing to worry about and it is totally harmless if you find that you have got a refund even without returning the delivered order. See Also: Abercrombie & Fitch Return Policy: Heres the Real Deal on How It Works. This means that you can return as many items from your order in one go to avail the free return shipping. Cosmetics You cant return cosmetics if you break the hygiene seal. If its less than 45 days, your return will be processed smoothly. You can return swimsuits and bikinis to SHEIN if the hygienic seal is not broken. 3.Select the item (s) you would like to return, indicate the reason, then submit. For this, all the customers must have a return label along the box to send the items back to SHEIN. You can return items purchased from a store or website online. This brand has very cool return policies for its customers. The first return on your order is free. We and our partners use data for Personalised ads and content, ad and content measurement, audience insights and product development. Returned products must be unworn, unwashed, undamaged, and have the original tags/packaging attached and hygiene sticker intact. Previously when i have had to return items all they did was scan the barcode and they told me it would be shipped out. Go to "My Orders" and find the order that contains the item (s) you would like to return and click "Order Details". By signing up you are agreeing to receive emails according to our privacy policy. Why does SHEIN refund without returning the item? SHEIN randomly select their customers to send them a prior refund. . Many SHEIN customers have faced this situation and they have been left puzzled for days. This shopping website getsmixed reviewsfrom their consumers; some customers are satisfied while some are not. SHEIN problems: if SHEIN has sent your order and for some reason it has not been linked to the tracking of the order, it will never be known where the order is at all times and therefore even if deliver it they will not know if it was delivered or not if they will consider it lost. Step 2: Click on "Order Details". 45 Days to Free Return. For returning items, we provide one Free Return label which you can use for your order. I bought a lot and Id like to return a lot. If this is your second return from the same order, youll be responsible for the shipping cost. Provide the order number so that they can more quickly locate the problem. They now say it will take an additional 3-5 days making for a long 10-15 day wait. Step 1: sign in to your SHEIN account and click on "My Orders" to select the order you wish to return. The actual scene is simple and innocent. Why does SHEIN refund without refunding the item? Create an account to follow your favorite communities and start taking part in conversations. I bought a swimsuit that is faulty. Ask the Reader: Shein is fairly new to the eCommerce space so many are not very familiar with their return policy yet. This article explains the purpose of why SHEIN refunds without returning. Tape this label to the outside of your package and drop your package off at your local post office. Moment of truthI had never heard of Shein until a few weeks ago when I saw my teenage daughter shopping for clothes on their website. A general client cannot be blamed for panicking in a similar situation. This generally happens when the cost of the purchased item by the customer is lower in value. Step 3: Click on the "Return and Refund" in the top right corner. Warning: This trick will lead you towards How to get SHEIN refund without returning items. This guide to Shein Return Policy will provide you with all the information that you need toreturn your product. 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