I usually have closed captions on since my hearing is iffy. I ended up exiting all the way out and going back in and now they are gone but something is glitchy somewhere. Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings. I've been having a Star Wars marathon and for 2 films it showed the subtitles all the way through. How do I fix? Look for the CC logo while the show loads in YouTube TV or use the three-dot menu icon. You should also see the ‘Closed captioning’ option. These settings may carry over from your account into the channel/app automatically.If you need more help, please contact Disney+ support to report the issue you're seeing with their content. If your Samsung smart tv closed caption won’t turn off, then you can follow the below steps for turning off closed captioning on Samsung smart tv. NOTES: When using a TV that uses the Cross Media Bar (XMB™) menu, it may be necessary to change the closed caption settings for both the analog and digital signals. I finally decided they were on for good, but I could live with that, and put all my settings back to On. I can watch normally on my computer, if I choose to "cast" to my roku, captions turn on.. the roku has captions OFF .. so I don't get it at all. On a Roku remote control, tap on the asterisk button. Select update, it will update your app and the subtitles should be off. Go to an app. Checked all apps for updates. [How do I turn on/off closed captions?If the issue persists, Thanks for reaching out. I can see the Closed Captioning On and Off menu items when I bring up the guide. During video playback on The CW or CW Seed , you may also hit the * key on your remote, and scroll down to Accessibility to toggle between caption modes. Closed caption works fine in most apps. I'm hearing impaired and dependent on Closed Captioning when watching TV. It must've come with them turned on by default, and probably glitched and got turned off during a power blip we had the other night. 3. First it was one line and a week later a second line. Disney+ TCL TV- Subtitles Won’t Turn Off, Re: Disney+ TCL TV- Subtitles Won’t Turn Off, I found the answer. A month or two ago, I tried to turn my captioning off because they were covering up part of a program, but I couldn't get them to go off. You may also need to log into your Disney+ account online, and check your settings to see if this is enabled anywhere. You can also select On Replay which would display the captions only when you press the Replay button on your Roku TV remote. You'll want to cite the model of device you are using, along with the title you are watching so they can take a closer look. I have a TCL-Roku TV 5106X. im not home at the moment but if you can give me some direction on how that would be nice I checked the settings, double checked, powered it off, left it off, did it several times, they were still there. Update or Check for updates.. Nailed it!!! I’ve unplugged the TV and disconnected everything in the back and it’s still there. Turning Off Closed Captions on a Samsung Smart TV. i have tried everything to get the closed caption off my tv and it will not come off. A month or two ago, I tried to turn my captioning off because they were covering up part of a program, but I couldn't get them to go off. (On some TV Boxes, this may be called Subtitle Setup instead. And there is no option to turn them off while watching the title. Off – captions never appear 2. 1. You can easily turn closed captions off if you want to enjoy your TV show without dialogues popping up your screen. If you turn on Closed Captions and you don't see captions appear during dialog, please contact us and let us know what you were watching so we can review the title! And it is a very credible cord-cutting option for the people who prefer carrying their television around and are mildly repulsed by the poignant … CC stays on whether I select On or Off. Is the cable connected directly to the antenna input on the TV or are you connected through a cable box connected to HDMI? Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Go to the Caption Vision menu and set CC to OFF. Driving me nuts .. Hi I have a problem - my Captions stay on with every movie in Disney+ and with the Roku App despite me turning it off on the individual apps and on the system as a whole. I have confirmed that the CC buttons on both my Cox remote and my regular TV remote are not on. Doing so will open the side menu. That worked for me at least, Captions Stay on Screen - Even When Clicked Off. I usually have closed captions on since my hearing is iffy. I have the same TCL. I'm trying to turn them OFF.. they are off on my roku, they are off on youtube.. and it still shows them on pretty much every video.. it only started today. But, on Amazon Video, I can activate CC, but the text is black with no background strip. Follow the steps to turn off closed captioning or subtitles on your Samsung TV. 2. If it's via HDMI, the caption settings are controlled on the cable box not on the Roku TV. You can turn the closed captions on Vizio TVs on or off really easily. Spectrum Accessibility Guide: Closed Captioning Settings.