Hello i NEVER EVER place orders outside of my country USA... see if there is a business number on facebook. XO, UOG, Hi Sylivia, Thank you for the Awesome review! Let the public know the difficulty you are having! Again, we apologies for your inconvenience. I emailed them only to get a bunch of lame excuses that made no sense. this is a plus size. XO, UOG I absolutely love Urbanog, my shoes are beautiful, the fit is Amazing, and they arrived way before I expected them to. You will not be disappointed, I recently ordered from urbanog.com and everything was awesome, they came in a timely manner price was great and the fit was perfect! This company isn't legitimate do not buy from them they'll take your money and you'll get nothing in return. Please contact info@urbanog.com for questions. Geometric Lace Design Adjustable Face Mask in Purple. I will say that the product gets there fast. For example open toe boots go a size up so your toes don't go over the front :). Our website reflects our inventory; however, before your package is sent out it goes through the quality control department. Thank you UrbanOG from a very happy customer. Liliana Jewels Embellished Strappy Clear Thong Flat Sandal Price: $12.36 Since your order past the 30days return policy and UrbanOG values your business we offered you a 30% refund. The heels got were absolutely beautiful and unique and I love them! Order ID: 2411153. i've sent a message through the website and also tried calling four times. Order #2420700, Hi Ana, The billing and shipping address must match. Thank you for the Awesome review! #loveUOG. ive never had a problem with this company EVER been ordering for years now even emailing coustomer service and getting a reply was FAST and out of all my orders ive only returned 1 because it was MY FAULT for odering them to small not knowing they ran little so i dont understand the bad reviews' only thing is i wish they would restock items all in onfe and not every other day seems like im spending more money :( but other then that i love ️ urbanog. But I love UrbanOG.com I've been shopping with them before it was trending! This is the best shoe site to shop on shoes are a deal here. XO, UOG, Hi Naisha, #loveUOG. Thank you for the Awesome review! Order#2400591. Tag #loveUOG for a chance to be featured! We contacting you on 2019-06-18 11:21:44 Tuesday regarding the defecting items we found in your order. Tammy, Hi Tammy, I ordered 4 pair of shoes and I love them all. #loveUOG, Urban Og is by far the best online shoe service, from their shoes to their customer service! Your order was shipped out 2019-06-19. I wear a size 9 and they fit perfectly! This site is awesome and the sale prices are great! Do you agree with Urbanog’s TrustScore? Why does it say that after you pay an item may not be available? I was very skeptical because the order shows up in my order history on my UrbanOG account. Where are you shipping to? I’ve always been satisfied with my purchases 100%. Your order has been shipped out, please see below. The Ultimate Coronavirus Consumer Resource Guide: Avoid Scams and Shop Smarter, We’re in this together! ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with UrbanOG Customer Service. Best regards, UrbanOG.com $78.50 $31.40*. Not a general customer service number on the page... leave a public message on their facebook page also! I actually think I have a new favorite shoe designer thanks to this site! XO, UOG Check out what 304 people have written so far, and share your own experience. I've ordered multiple times since finding their website. We have since switch to another shipping company. XO, UOG Order #2413612. Products used:Urban OG I use this site to give my review, Hi Fae, Everyone wants to look good. As my first experience purchasing some items from them, I loved it! My only issue with this order was the quality of this shoe, from a distance you can't see the flaws of how the shoe was made. However, upclose you can see that a sticky residue was placed across the top of the slide and the show was then decorated with the shiny black square. I would recommend this site to anyone who likes saving on shoes. I am a loyal customer with UrbanOG. Fashion is how things are made, to make something in a particular form or trend. Hi Regina, Reviews UrbanOG. #loveUOG. Thank you taking the time to bring this crime to our attention! SAME SHOES RELIABLE!!! Save your money ladies. Shop, Save, Smile. We are sincerely sorry you were a victim of this fraudulent crime. This time I chose this beautiful tan color. Hi Shannon, The audacity of Urban OG is comical. I chose the size based on their size chart. UNVERIFIED Business - See the SafeBuy™ Universal Rating for Urbanog - urbanog.com via Safebuy.org.uk. They have items that I will NEVER find on any other site &I LOVE IT!!! This is actually my second time placing an order with this company. . Consumers satisfied with UrbanOG most frequently mention order number, great quality and cute shoes. Shop, Save, Smile. #loveUOG, Hi Bertha, Will always shop urban og. Fast shipping, cute shoes! Our plus sizes run in 1X, 2X, 3X. I tried looking at tops, a bunch of shoes pop up. I have shopped urbanOg for yrs all of a sudden the site is different when you click on apparel there isn't any but still says they sell clothes something is fishy with urbanOG now bad reviews with no responses and the only responses you see is to the fake people who say they love it! Package received was what I ordered and I am happy with my cute shoes. The WoT scorecard provides crowdsourced online ratings & reviews for urbanog.com regarding its safety and security. I have been ordering from this site for about 10 years now &I'm ALWAYS a satisfied customer. I'd definitely shop again! So much so I brought two pair in different colors. They had one the same exact pairs I bought but over twice the price. She … UrbanOG is a honest company which has been in business since 2005. Come find out The process was easy and fast. I am very pleased with the fast, hassle free service I received on the order I placed with urbanog.com. UrbanOG does not process any orders over the weekend. I purchased a pair of black boots with fur and Pom Pom size 9. Order no. I just ordered 3 pairs of boots and 2 purses, they shipped in good time, unbeatable prices, good quality, and all super cute. 0%. Tag #loveUOG for a chance to be featured! They always carry the latest styles with fantastic prices. how come they don't have exact inventory? I Love Urban Og! You should receive that shortly. Hello if l live outside of the us and i place an order but send the items to an address in the us will that be ok? BEWARE! UrbanOG was first mentioned on PissedConsumer on May 27, 2017 and since then this brand received 25 reviews. XO, UOG Urbanog… I wore one of them for the first time and they broke. Tag #loveUOG for a chance to be featured! Thank you for the honest review! Only reason for my 4 star review and not a 5 star is because when I placed my order I did not receive a confirmation email which the system told me that I would. Shop, Save, Smile. i am reading a lot of reviews and most are 50/50. ORDER #: 2420856 I was slightly skeptical about buying from here but Im glad I did. We deeply regret the inconvenience this may cause. Hi Danielle, They are understanding when it comes to your days off. Prom season is here, and you deserve to look and feel amazing for your big party! So, I heard about UrbanOG a loooong time ago (around when Lita dupes were really popular). I checked your order and it was placed 06-19-2020 and unfortunately your order past the 30days return policy. They lied. I have ordered from Urbanog a few times with no problems, but I had a store credit that issued to a package being lost. Urbanmenz Clothing Reviews. Showing some boots and shoes i purchased at a steal deal on Urbanog.com About Press Copyright Contact us Creators Advertise Developers Terms Privacy Policy & Safety How YouTube works Test … I will definitely place another order with them! XO, UOG Our policy does state original shipping fees are non-refundable and our return label is $7.00. Received my order in less than a week. My most recent order, order number 2395401 was thigh high cowboy boots and I love them and have gotten so many compliments on them already. XO, UOG, Hi Shana, No communication from UrbanOg. XO, UOG #loveUOG, 1st time shopper and I was hesitant to buy anything, but I was so pleasantly surprised how inexpensive my shoes were and great quality! Then about two hours later I'm sent an email stating that my items were "defective" and couldn't be shipped and that I could either arrange replacements equal to the original amount or if more, I'd have to pay the difference, or get refund. However I returned them and got refunded with no hassle. Happy New Year! I saw the shoes and the prices and figured what I see is NOT what I will get but hey I will give it a try... the shoes arrived in a timely manner, they were exactly as pictured on the site, both shoes were the same size! Urbanog Return Policy . Received my tracking information the following day after my order and was able to track my order until delivered. I am a forever customer. EVERY shoe I've ordered are VERY comfortable. Geometric Stars Mesh Face Mask in Blue Grey $7.90 $3.90. This is one of my FAVORITE sites. Other than that, everything else was great. But try returning something and u get customer service with no friendly customer service people, very rude, not helpful, am a great customer and deserve some respect for my purchases, don't want to place anymore orders with these rude people! I purposely fold mine over~ i am 5 feet 4 inches tall.. Gain trust and grow your business with customer reviews. And also fast shipping! Our mission is to supply urban brands, stores, and businesses with wholesale garments. You can contact us at info@urbanog.com. The maxi skirts were beautiful comfy and fit great, everytime I wear them out I get asked where I got them. We received your email Sep 5,2019, 10:51 AM and our CS team replied Sep 5,2019, 10:59 AM Order#2414613, Hi Emilie, I recently ordered a pair of boots from this company. The shipping was fast. Thank you for the Awesome review! Hi India, Latest News from. The shoes I ordered are so stylish and they're just perfect. Initial UrbanOG complaints should be directed to their team directly. So I contacted customer service, and they said as a ”courtesy” they can give me $3 back for the shoe when I paid way more than that. Wholesale Fashion Clothing, Jewelry, Accessory, Beauty, Handbag, Shoes, etc at 70%+ Lower Price and No MOQ of Women, Men and Kids. My shoes are thee best. Shop, Save, Smile. Thank you for your honest review. This time in a beautiful tan color. I’ve contacted customer service on Instagram once to ask about product restock and the person who assisted me was super kind and helpful. Hi Tiffani, $7.90 $3.90. Got boots for both of my teenage granddaughters at 65% off! Our shipping policy has changed, we apologize for the inconvenience! Bamboo Square Toe Diamante Bow Rope Clear Slide Sandal in Blush. My most recent purchase is my boots. Fast Shipping + Customized Service. Shop, Save, Smile. Atalina Rhinestone Trimmed Faux Fur Criss Cross Slide Sandals in Baby Blue. I really love UrbanOG and will continue to buy more shoes because women never have enough Urbanog Wholesale . Excellent. Since I was desperate for the wedding was now a week away with no other options, I ended up choosing one original pair and a new pair slightly more in price and paid a difference via PayPal. TVGuide.com. Shop, Save, Smile. Even my roommate who wears a size 8 said they were too narrow for her. XO, UOG #loveUOG, Order #2403209. I emailed them asking what the hold up was as I wasn't sent any email or notice regarding my order other than the fact that it was placed and obviously they took my money already. I encourage everyone to PLACE YOUR ORDER! I ordered a a pair of heels and a pair of sneakers and I am 100% satisfied and I can say that no one around has any like them. Your order was placed: 2019-06-14 15:13:04 Friday afternoon. However, WHY steal from people that are already giving you their money?! Please also check your promotion, junk, spam inbox as sometimes our emails end up there. UrbanOG is a premier Internet retailer of women's fashion shoes and accessories. We strive to offer the latest fashion trends for young women at an affordable price, To find more information about reviews and trust on Sitejabber.com please visit. It also had a few gaps between the placement of the black squares. © 2021 Trustpilot, Inc. All rights reserved. I only ordered once from them last autumn and had great trouble tracking my order... and this was in the U.S.~! Bad. Bella Luna Fluffy Faux Fur Rhinestone Trimmed Slide Sandal in Burgundy. XO, UOG, The shoes here are true to size depending on the type of shoe. XO, UOG UrbanOG ranks 33rd among Shoes sites. This company stole my credit card information and used it around California (that's where they are located. I was able to track my order, came on the date it said it would. Find a businesses trust across multiple review sites with a quick glance. XO, UOG Great discounts and quality products. Im happy I didn't have any issues with them, and I would buy from them again. in Fuchsia in Grey. That it not okay! If you choose to be refunded in store credit you will receive an additional $5.00. Thank you for taking the time to share your experience! #loveUOG, I loved this sandals so much so I ordered another pair. Tag #loveUOG for a chance to be featured! We offer affordable but highly trendy shoes and boots for all occasions. XO, UOG, I loved this sandals so much so I ordered another pair. And the best part is they have the cutest shoes, and the prices are great. If you order the last pair and they find it defective then you have the option to be notified via email or you can choose automatically cancel and refund. do you carry this size. your assistance would be grateful. Order number 2419862. UrbanOG switched shipping carriers to Amazon outsource and they lost a lot of packages. The website glitches out when I look at clothes. We just want to clarify the 15% restocking fee is only if your return is postmarked late, after 45 days. #loveUOG, Great styles for affordable prices. Will definitely keep buying from them. there's never any answer. Our brand has been built on trust with our guests, and we want to assure you that the cause of this issue has been addressed and you can shop with confidence at UrbanOG.com. Asking for reviews. #loveUOG, I'm new to this site. When I try to look at stuff on sale, it pops up with unavailable. in Black. We offer affordable but highly trendy shoes and boots for all occasions. XO, UOG Feel free to give our customer service team a call: 1-866-961-8880 9am - 4pm PST. Order#2415352 I love this site. And that's how I ended here, on TrustPilot writing this review. Thank you for the Awesome review! Definitely my go to site for shoes from now on! We're sorry for the inconvenience. Thank you for the awesome review! 0%. A review of UrbanOG and pictures of my new favorite boots. XO, UOG Order number 2419862 Urbanog did refund my order in full. I ordered 5 pairs of shoes from them and only 4 came in the mail because apparently one of out of stock. Hi Christina, I was kinda bummed I lost the sale price i received when I first ordered. I checked our records and we did respond to your prior emails.