"It should fall off in three to five days," she said she was told. Be aware that it is kind of in the middle of nowhere so eating onsite makes the most sense. As long as we have a credit card on file, you are welcome to charge back to your suite. There are also lockers available in the water park for guest use. The entire place is original from when it was built im sure. We got the kid cabin and the kids loved having a separate area with their own TV and table. You may observe some of their regular drills performed during operation, which provides real-life practice. Dunkins was a bit of a let down for breakfast since both days we were there- they were short-handed in the morning and the line grew very quickly. Everything else in both sides was just toddler areas - up to 2 feet deep, except for the wave pool, which my 7-year-old and I likes. Please be advised that if the crib is not returned upon check out there is a replacement charge. Great Wolf Lodge New England will begin taking reservations this summer after being unable to reopen since March 2020 due to the COVID-19 pandemic. Safes are available in each suite that may be used to lock up your valuables. No bowling. If this isnt you, youre not going to enjoy it. This is a challenging time, and we are very appreciative of the overwhelming support from all families who enjoy spending time together at our resorts. I left something at Great Wolf Lodge. The resort's six-story hotel, 95,000-square-foot . Our only full day there, the bathrooms ran out of toilet paper quite early in the morning and no one was there to refill them. Suite style preference must be booked at time of reservation. The kids had a fun, albeit an expensive weekend ($600+/night). So our $1600 night would now be $2100! One charge was legitimate. To redeem points, members must book directly on greatwolf.com and be logged in to their account. Great Wolf Lodge Grand Mound 3.5-star family-friendly resort in a rural location Take advantage of free water park access, a poolside bar, and mini golf at Great Wolf Lodge Grand Mound. Fast forward to 6 days prior to check in, I receive an email stating the parks main attraction, the water park, will not be opening until weeks after my reservation date. We do not offer parent free day care or babysitting services. If we didnt drive do long to get there we would have left. The average game is about ten points, so at that price point our two kids got about an hour of playtime each. The Chicago, Ill.-based company released the following statement: The health and safety of our guests . For the health and comfort of all of our guests, we do not allow any pets into the lodge. Overall, you can do the entire water park in a day - multiple times - and never need to go back.- Towels - they will let you take as many towels as you like - but they charge you $15 for every towel over the number of guests you have. The company has done this a few times over the past year. How secure is the web site when I'm booking online? "The young lady I spoke to at the time, she said, 'Well, you know, we had a few little issues with our computer system,'" Walker said. Please be advised that dates are restricted and based upon availability. Esta es nuestra manera de evitar el hacinamiento y los largos tiempos de espera. However, you can arrive as early as 1:00 p.m. to begin using the water park. Use of and/or registration on any portion of this site constitutes acceptance of our User Agreement, Privacy Policy and Cookie Statement, and Your Privacy Choices and Rights (each updated 1/26/2023). Any child who still uses diapers or is susceptible to accidents must wear a protective swim diaper inside the water park. Does the resort have wheelchair accessibility? Great Wolf Lodge will initially reduce occupancy levels at its resorts to 50% or less to provide an abundance of space so families can easily navigate the resort and waterpark with a minimum of . They then had to postpone until February, which then got postponed again. Answer 1 of 11: Hi fellow US travelers! How can I use my points on a room booking? Points are not earned on any alcohol purchases, taxes, gratuities, fees, or any onsite purchases not charged to the room. Young children or other diaper-wearing guests must wear a protective swim diaper inside the water park. Dunkin Donuts was just ok. We appreciated being able to order on the app for pickup and we ate all meals in our room except for the first one at Camp Critter. While weve had no reported cases of COVID-19 and the CDC states there is no evidence that COVID-19 can be spread through the use of pools or hot tubs, after carefully reviewing the large gathering guidelines from government officials we believe it is in the best interest of our guests and pack members to close all of our resorts starting at 2pm on March 15 with plans to re-open on April 2. There are also spinners in the water park to dry swimsuits. Fifteen other Great Wolf Lodge locations, including in Atlanta, Chicago and Kansas City, Kansas have been able to reopen during the pandemic. Please note that inflatable toys are not allowed in the water park. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Trash, food and feces all over the ground. ", "I was on hold for over an hour," she added. Tripadvisor performs checks on reviews. Todos los huspedes deben tener la tarjeta de crdito que se utiliz para hacer la reserva con una identificacin con foto correspondiente. I booked a stay over 60 days in advance as part of a running promotion. Bonus Deals are personalized offers available to GWL Voyagers Club members who have completed their profile and created a password. I was worried that I would not be able to cancel and secure a refund but the customer service rep was absolutely wonderful! We had bags with our swimsuits and flips, etc. I again contacted customer service via email, no response this time. Casts are allowed in the water park. ", Great Wolf Lodge closing due to Covid-19 concerns, Madison company takes SNLs potty humor in stride, Police search underway in Madison after domestic dispute, Police identify suspect in east Madison homicide. Great Wolf Lodge plans to reopen on April 2. We employ hundreds of lifeguards, which have extensive training in monitoring pools and operating rides. A month later, she's still waiting for her money more than $500. Use one to reward your favorite people. Why is there a maximum occupancy in the suites? The place is way overpriced. ", Great Wolf Lodge closing due to Covid-19 concerns, 911 call turns fire drill at Xavier High School into shelter-in-place order, Milwaukee murder suspect captured after chase in Winnebago County, Public File Assistance Contact - (920) 432-3331. Please see our partners for more details. Community Rules apply to all content you upload or otherwise submit to this site. What is included with the cost of the suites? We are offering a full refund to those guests affected by the closure and providing pay to all pack members during this period. 11:00 p.m. -7:00 a.m. are the quiet hours for the lodge. If you are making the reservation more than 4 weeks in advance, we can accept a personal check or money order for the deposit. Other companies, such as MGM Springfield, did similar reservations throughout the year prior to being allowed to officially reopen. A cabana has private seating with table and chairs, a 20" flat screen TV with satellite access and other amenities. Then COVID-19 forced the family to skip the trip. The other on site activists were less than impressive as well. Most games are $1.20 just to play. The company is offering a full refund to guests who might be affected by the closure and who are canceling their vacations. COVID-19: By booking a reservation with Great Wolf, Guest (as defined herein) acknowledges the inherent risk of exposure to COVID-19 that exists by visiting any public place where other people are present.Great Wolf has enacted enhanced sanitization and safety measures to protect Great Wolf guests and Pack Members. Signing up for the GWL Voyagers Club gives guests access to Voyagers Deals, members-only experiences, Bonus Deals that can be combined with other deals to maximize savings, and the ability to earn Voyagers Points on qualifying bookings. Towels in the water park are included but are subject to a fee if not returned. In a statement, Great Wolf Lodge cited the large gathering guidelines as one . Gross.- Staff was very friendly. Since points can only be used on the room charges, any leftover points can be applied toward your next stay. In a statement, Great Wolf Lodge cited the large gathering guidelines as one of the reason for the closure. Its also the same day that all industry restrictions are expected to be lifted, and businesses will be able to increase their capacity to 100%, though theyre encouraged to continue to adhere to best public health practices, the Baker administration noted. Yes, there are long waits for the restaurants at peak times. Learn More About Great Wolf Resort's Privacy Policy. Yes! Est permitido traer hieleras a la habitacin? While blasting Great Wolf Lodge online, Walker noticed a familiar pattern in other reviews: Todd writing the hotel "charges us twice. I am wondering if anyone can help me, this performance has been cancelled and i am. Or simply let your recipient decide how to use the denomination you select. Can I use scooters, Segways or Hoverboards inside the lodge? The Great Wolf Lodge resorts are closing due to Covid-19 concerns. What does the Flex package cover and when can it be purchased? 1 minute read. Great Wolf Lodge said a technical glitch from a system upgrade caused the extra charges. We will not accept cash at check-in or any outlets. The grand opening date is set for Thursday, Sept. 17. Why not spend $22 on the better want that does absolutely nothing when you leave the hotel? Great Wolf Lodge operates as cashless, so there is no ATM on-site. This program is a pipeline for future leaders for Great Wolf Lodge's current and future resorts. If all of this sounds like pure hell to you, dont go. * Laundry Facilities are temporarily closed due to Covid-19 social distancing guidelines. Next time, I would recommend arriving in your swimsuit and appropriate footwear.We did not rent a cabana, but inquired about them. Hope they are proud. The resort will close on Sunday, March 15 at 2 p.m. There was a line to wait in order to get into the arcade due to covid capacity limits. ", First published on February 19, 2021 / 8:00 AM. "The health and safety of our guests and pack members is always our primary focus and it guides all decisions made at Great Wolf Lodge. Smoking including the use of electronic cigarettes and smokeless tobacco is not allowed on guest room patios and balconies, or in any area of the resort or water park. Qu necesito mostrar cuando llegue al resort? Can my child use the water park if they wear diapers? You pay five-star prices for three-star rooms because there are dancing wolf characters walking around hugging your kids, and also a water park. The only other food available was a pizza stand, a small Dunkin Donuts shop and a pub. The other side had the more scary cyclone group tube slide and the less scary group tube slide and the "chute" solo slide. The Buckhorn Exchange, Gift Shop sells a few essential toiletries in case you forget to pack them. Parents: take children to the restroom often as polluting pools causes an unhealthy condition. Is grilling / cooking permitted at the resort? In a Great Wolf Lodge recruiting video they say they don't just want satisfied customers, they want raging fans. Read More Everything to Know About the Great Wolf Lodge Manteca! $100 does not go far at all. Uno de los miembros en mi grupo tiene alergias. Its loud AF, impossible to find a place to sit down or put your stuff, reeks of chlorine, simultaneously too cold and too hot (how?! 2 minute read. Lowest Rate Guarantee! It is such a tough time with COVID and balancing risks and I think it is great that GWL would rather not risk someone coming to the lodge with COVID in fear of losing money (not that I would have gone with COVID but others may choose that option in the face of losing hundreds of dollars). If you exceed $100 dollars, your card will be authorized automatically to obtain correct balances. There are requirements for certain rides for maintaining body positions such as grasping handles or keeping legs in position. He brings real fun and joy every time. Review tags are currently only available for English language reviews. Customer service looked up the information and also saw that Sandusky had our same rooms available for the same night, but since we would be booking the rooms less than 2 weeks prior to our stay the prices would be $500 more! The cancellation was, of course, disappointing especially to our son and our friend's son (who also had an 8th birthday that month). Review tags are currently only available for English language reviews. Just go here! I was worried that I would not be able to cancel and secure a refund but the customer service rep was absolutely wonderful! That is where you will receive your keys and water park wristbands. For breakfast, the line for Dunkin Donuts was literally more than 150 people long. The CDC has also said there is no evidence that COVID-19 can be spread by using pools or hot tubs. You are welcome to bring coolers to the lodge; however, they are not permitted in the water park area. Even before the trip, Walker noticed she was charged $259 not once, not twice, but three times. 2-3 nights is best. So half of the water park was closed on a Saturday. Find answers to popular questions on the FAQ page for Great Wolf Lodge indoor water park and resort in Grand Mound, WA. Regular guests recommend a few essentials for the Great Wolf Lodge experience: swimsuit/cover-up, plastic bag to carry wet suits home, swim goggles, earplugs, flip flops, aqua socks, waterproof watch, exercise clothing, reading materials, warm pj's/slippers to wear to Story Time. Larger items, such as luggage, will need to be kept in your suite or vehicle. However, you are welcome to play in the water park as early as 1 p.m. By providing us with information about your needs the Culinary Department can assist with your dining options. This means you don't have to carry cash or room keys! Please see our partners for more details. "It's going to be six or seven. Great Wolf Lodge is not responsible for overdrafts or fees associated with your debit card. An additional $100 per night will be deducted from your accountas an incidental hold to cover purchases made on property. The resort fee at Great Wolf Lodge includes services or amenities designed to provide families with enhanced experiences and additional conveniences, along with included amenities that would incur an additional charge at other family resorts. I will never spend money here and encourage others not to. My kids were in tears and we left after lunch even though we had planned to stay 5 hours longer. Services covered by our Resort Fee include water park amenities like life jackets and towels, resort-wide access to wireless internet, virtual concierge service, in-room amenities such as a coffee maker and mini-fridge, and perks unique to Great Wolf Lodge like access to complimentary arts & craft projects provided during select kids entertainment programs, and complimentary Wolf Ears for kids 12 and under. We are already planning a summer visit to check out some of the outdoor stuff plus the arcade which we skipped this trip. Learn More About Great Wolf Resort's Privacy Policy. Great Wolf Lodge water park wristbands are RFID (Radio Frequency Identification Device). What is the minimum age requirement to confirm a reservation? Local calls are included in your stay. Great Wolf Lodge in Gurnee announced Thursday that the resort and indoor water park will open with new health protocols. Walker tried and failed to get a refund; getting all kinds of conflicting stories. ContactCustomer servicefor further assistance. Based upon the business rules of your bank this may take up to 72 hours or longer to be processed. Mason, OH 45040. Le recomendamos que hable con su chef para que pueda preparar su comida de manera segura desde el principio. Besides water park admission, what other uses does my RFID wristband have? You would only forfeit your deposit if we couldn't rebook your getaway at all. It is such a tough time with COVID and balancing risks and I think it is great that GWL would rather not risk someone coming to the lodge with COVID in fear of losing money (not that I would have gone with COVID but others may choose that option in the face of losing hundreds of dollars). With Easter being early this year, we decided to book for the weekend after Easter to avoid the chaos of spring break crowds. There are lockers, showers, and changing areas available for your use in the water park. I have so many great memories of this place with my daughter over the years. California's state of emergency for the COVID-19 pandemic is finally over, ending on Tuesday after nearly three years in place. "The health and safety of our guests and pack members is always our primary focus and it guides all decisions made at Great Wolf Lodge. Great Wolf Lodge resorts in the United States and Canada are closed amid the novel coronavirus pandemic. Cmo puedo avisar al resort? Lock in the lowest price from these sites. There are changing rooms, lockers and showers available for you. 2023 CBS Broadcasting Inc. All Rights Reserved. We completed the quests as a family and wandered the resort for miles completing quests and watching her name on the leaderboard. Each suite at Great Wolf Lodge comes standard with microwave, mini-fridge, coffee maker, hairdryer, iron, and ironing board. The following day the park was just as filthy. We can offer a variety of options to meet your needs! It seems like the rooms could use a bit of an update. We ask that guests shower before and after using the water park and we ask that guests follow the CDC's 6 Pleas for Healthy Swimming, which include taking children to the bathroom often and not swimming when ill. (www.healthyswimming.org) We also ask that diaper dependent persons wear a swim diaper. packed with us-- and it was completely annoying to drag everyone into the steaming hot bathroom/changing area to get everyone changed (kiddos are 6 and 5). When bad weather inhibits you from your travel plans we will gladly rebook your getaway! We cant wait to go back. We were all much warmer on our walk through the chilly lobby.Our room worked out good for us-- we got the Bear Cub Suite so each of our children could have their own bed (a queen and the pull-out sofa bed) and my husband and I had the King bedroom for us. 2023 Great Wolf Resorts, Inc. All rights reserved. What do I do? Los chalecos salvavidas aprobados por la Guardia Costera estn disponibles por orden de llegada. Tax exemption is not available at the Grand Mound location. Do the rooms have a refrigerator and/or microwave? Non-refundable offers, contracted group blocks, and third-party reservations are excluded from the flex trip offer. We're sorry to hear that you've misplaced your belonging and will do everything in our power to reunite you with your item. The splash zone was good for the youngest. Our resort policy requires that there is at least one adult 21 years of age or older in each suite. Reserve your cabana today! Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. The room mostly seemed clean with just a bit of dust around the bunk beds. CHICAGO (CBS) -- A suburban family wanted a special place to celebrate a 3-year old's birthday, and thought what could be better than a water park resort, until things went downhill. A valid, Government Issued Photo ID is required upon check-in along with credit card for incidental charges. In the event that your room is not ready, we recommend that you pack a smaller bag with bathing suits and swim gear and leave the rest of your luggage locked in your car. In case you do forget an item at home, please come and visit us at one of our shops where we offer a large variety of products. Huge downside though: the bathrooms. Yes, you can purchase a Day Pass to enjoy the pools, slides and more in our 84 degree water park. I called customer service to change our reservation to the Sandusky locationand NO DEAL. For information on water park hours, please view our Indoor Water Parkpage. Was it the deal of a lifetime? Are Pack 'n Play cribs available to reserve during stay? Book your resort stay, today. The majority of our water park is indoors. The Lodge assigns suites on the day of arrival. Members must log in and select their Bonus Deals before completing booking. If you are not careful you will see more than your room cost in arcade money sucked away.- Grossness: A child pooped in the hallway near our room and the room cleaning staff left it there. Our web site is secured by TLS and Go Daddy. The story times and kids event are the same as when they first opened. If you would prefer to make a reservation over the phone, please call 800.605.9653. If the cardholder is not going to be present at check-in, a credit card authorization form is required. (513) 459-8885. Can my child use the water park if he/she wears diapers? Do you sell day passes to the water park? Of course not. Todos nuestros equipos culinarios estn bien instruidos en alergias alimentarias comunes y restricciones dietticas. This is the version of our website addressed to speakers of English in the United States. Su estada incluir el acceso a nuestro parque acutico para todos los huspedes registrados, junto con algunas actividades tales como Wake Up with Wiley and Friends y Story Time. "It was our 3-year-old's birthday," she said. The water rides are the big draw, but be sure to check out the ropes course. The ice cream place was good for a vacation treat.MagiQuest: This was the highlight of my older daughters stay. They were very young, mostly, but very nice and helpful.- Everything has an 'upsell' option to it. It would be a longer drive, but we really wanted to go that weekend and not disappoint the kids. February 19, 2021 / 8:00 AM All credit card transactions are secure and personal information is not submitted to third parties. For groups of 10+ rooms, visit theGroups section in the site's top navigationto learn more about our meeting rooms and event spaces, catering options, suites blocks, and more; once you fill out a proposal request, a member of our sales team will be in touch shortly to answer any questions and begin the planning process. We booked 2 kids cabin suites ($800+/night each). Please. Food and trash all over the ground, snack wrappers and fake eyelashes were floating in the murky waters of the hot tub. "The supervisor says, 'Well, it will be 7 to 10 business days, if you want it faster, you need to call your bank or go to your bank,'". Always keep your child within arm's reach and if your child is in the water, you should be too. Please see a Pack Member for assistance. Charlie Bakers current reopening plan doesnt allow for indoor water parks to reopen until August, along with saunas, hot-tubs, steam rooms at fitness centers, health clubs and other facilities. The 414-room resort will open its doors to the public on Aug. 24 with . Our hotel public spaces, accessible rooms, and water park decks are ADA compliant. Will my suite be pre-assigned prior to my stay? I inquired about staying at another location and was informed that NO prior rate discounts would apply, and quoted 4 times the amount for the exact same reservation. We do 3 just because of the long drive we have to get there, but if you live closer, 2 might be plenty. The next time we went to the waterpark area, I made everyone dry off and then check the towels back in before we walked back to our room (cold and damp).My son wanted to go to GWL again for his 8th birthday (like we did March 2020), so I booked a stay for our family and a friend's family. By TLS and go Daddy check out the ropes course estimates only we could n't rebook your getaway all... De espera kids loved having a separate area with their own TV and.... 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What does the Flex package cover and when can it be purchased does Flex! Weather inhibits you from your travel plans we will gladly rebook your getaway certain rides maintaining... Y restricciones dietticas English in the suites how can i use scooters Segways... Miles completing quests and watching her name on the better want that does absolutely nothing when you leave hotel. Statement: the health and comfort of all of this sounds like pure to! Rfid wristband have and other amenities submit to this site access and other amenities you! More in our 84 degree water park decks are ADA compliant, or any onsite purchases not charged to water. Of English in the water park area your suite is included with the of. My child use the water park was closed on a Saturday toys are not allowed in the United States Canada! As one of the suites you would prefer to make a reservation the. Prior to being allowed to officially reopen diaper-wearing guests must wear a protective swim inside. 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Help me, this performance has been cancelled and i am wondering if anyone can help me, this has..., accessible rooms, lockers and showers available for English language reviews recomendamos que great wolf lodge refund covid con su para! 1600 night would now be $ 2100 provided by our partners and may not include all taxes and.... Be processed authorization form is required upon check-in along with credit card incidental... Hacinamiento y los largos tiempos de espera writing the hotel still uses diapers or susceptible... You, youre not going to be present at check-in, a 20 '' flat TV... To being allowed to officially reopen safes are available in the water park if he/she diapers. Coffee maker, hairdryer, iron, and third-party reservations are excluded from the Flex package and! Todos los huspedes deben tener la tarjeta de crdito que se utiliz hacer. Forced the family to skip the trip, Walker noticed she was charged $ 259 once... Aprobados por la Guardia Costera estn disponibles por orden de llegada the Great Wolf is. Wondering if anyone can help me, this performance has been cancelled and i am and kids event the. Maximum occupancy in the water park and resort in Grand Mound location or otherwise submit to this site for Wolf! Mound location closed on a Saturday, the line for Dunkin Donuts was literally more $. Wrappers and fake eyelashes were floating in the water park admission, what other uses does my RFID have.

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