I had to call their helpline and go through about a billion menu options for the woman to inform me that it takes 5-7 days to transfer and if there is an error it takes 1015 days to be out back into the Way2Go account. If you think threw you away your new card or need information, please call (833) 322-1441. Stay up-to-date with news and updates delivered straight to your inbox, AZ Developmental Disabilities Planning Council. The transfer costs $0.50. I especially like the sign in feature that uses a picture to identify your account before you out your password in. The payments disbursed to your EPPIC child support debit card will continue to be available to you. The new chip Wisconsin Way2Go Debit MasterCard will be provided to you as your current EPPIC Debit MasterCard nears expiration. The card will arrive in 2 to 5 business days. What do I do if I do not receive my new card in the mail? You can contact the Bank of America customer service center for any assistance with the use of your card or any remaining funds, including updating your address, at 1(855) 847-2030. After March 30, 2022, any remaining funds will remain with Bank of America unless you call to request a paper check to be mailed to you. So I called their customer service and got to an automated message that basically said: To protect from potential fraud and theft, the option to transfer your debit card balance has been removed for recipients of reemployment benefits. So uh, yeah. After that, you will charge a $0.35 fee for each withdrawal. The legal representative will need to provide specific documents to Go Program in order to prove their legal right to these funds. The State of Arizona is transitioning to a new contract for Electronic Payment Card (EPC) services. Access to your funds anywhere debit MasterCard cards are accepted. As long as the ATM accepts MasterCard, you may utilize that particularlocation. LearnMore. Protective Payee information must be handled through the county worker. We'll feature some of our amazing women leaders and employees througho twitter.com/i/web/status/1, If you are concerned that your child did not receive the correct amount of 2022 PEBT benefits (issued October 2022) twitter.com/i/web/status/1, Workforce Development and Partnership Management. Persons that require a reasonable modification based on language or disability should submit a request as early as possible to ensure the State has an opportunity to address the modification. Yes. Your debit card may be dirty or damaged. If you had activity on your EPPICard within the last 18 months*, you may call (833) 322-1441 to ensure your address is up to date and request a card. Look for the MoneyPass and Comerica Bank ATM locations for surcharge- free ATM withdrawals. Questions regarding your Way2Go MasterCard are to be directed to their customer service at 855-462-5887. For DCSS Child Support Services: Review your information and make changes in the AZ Child Support Portal. Please contact the Clerk of Court for the county in which you reside for instructions on how to update your address and other information. The Arizona Department of Economic Security (DES) issues funds to eligible individuals via direct deposit or Electronic Payment Card (EPC). Other than that mishap, there is nothing wrong with this app. The significant role played by bitcoin for businesses! English| Espaol | Kryol Ayisyen. You may transfer funds from your card account to a bank account owned by you located in the U.S.A. YouWILL NOTbe charged the surcharge amount as long as you're using a surcharge-free ATM. Way2go card holders can check their account balance and transaction history via the website or mobile app by entering their unique user ID. Before February 27, 2022, you can locate ATMs and participating banks, make an online transfer, or pay bills online at: If there are any funds remaining on your Bank of America Visa Card when your account is closed, you have the following two options to retrieve your funds until March 30, 2022: Transfer funds to another bank account using the, Call Bank of America to request a check to be mailed (allow 10 calendar days to receive) or a Western Union emergency cash transfer (allow 24 hours to receive). You can find an ATM through one of the following locators: If Im receiving both child support and unemployment benefits, will I receive two cards? Any individual can apply for all of the available child support services. You must be sure to keep your address updated with your child support agency. Way2Go Card - Fee Schedule and Disclosure (Updated: August 2, 2021), Frequently Asked Questions (Updated: August 30, 2021), Additional Fee-Free ATM Locations for the Way2Go Card, We have added a one - time password authentication (a single-use disposable password) to submit a Public Record Request Form. If you currently receive your child support payments on the Wisconsin EPPIC Debit MasterCard or Way2Go Debit MasterCard but would prefer direct deposit of your payments into a checking or savings account, fill out and mail the Direct Deposit Application. You will continue to have full access to those funds through February 27, 2022. The TANF benefits stay in your debit card account until you use them. How long can I use my old Bank of America card? Now you can lock it instantly to protect against unauthorized use instead of having to cancel the card and wait for a replacement. View and download monthly statements. If Im receiving both child support and unemployment benefits, will I receive two cards? Expedited card delivery is 3 to 5 calendar days. The number is 1-855-709-1079. The hold can range from $1 to $75 and depending on the retailer, the hold may not be removed immediately, therefore limiting access to your debit card funds. Create a new User ID and password. You may change your address with the child support program online though the CSOS program, or call the KIDSINFO Line at 800-991- 5530, or contact your CSA to provide your updated address. Always know your balance so that you not be charged an ATM overdraft (denial) fee. If you received a Way2Go card and you do not spend the money on your EPPICard by January 6, 2022, the remaining money will transfer to your Way2Go card on January 13, 2022. In order to determine if you are eligible to use this app, please refer to the back of your prepaid card. funds, etc . How do I receive my debit card (ePayment/Way2Go Card)? In order to determine if you are eligible to use this app, please refer to the back of your prepaid card. This information is also available online at https://bit.ly/AZUI-EPC. Call Way2Go customer service at (833) 322-1441, enter the new 16-digit card number and follow the prompts to activate it. Forgot User ID? Forgot User ID? A debit card that has been activated will become inactive when the cardholder has not had any card swipe debit transaction activity for five years. The app is very user friendly, easy to navigate, easy to read, and balance pops up when it opens. DES will soon be replacing your Bank of America Visa Card with the Way2Go Card Prepaid Mastercard issued by Comerica. ATM balance inquiries, funds transfer for 14 consecutive months.The inactivity fee will not be charged after the Card account balance reaches zero ($0.00) or after the Card account begins to have activity. Once your name or address is updated with DES, wait for the update to be transmitted to your EPC account (typically 1 day, 2 if over the weekend, longer if over a holiday). You can access card and account services online at https://www.goprogram.com/ or by downloading the Go Program Way2Go Card app through the Google Play or Apple App Store. I don't understand what the issue is. Works with all Go Program Way2Go Card eligible MasterCard programs. The new Way2Go cards will be mailed between August 30, 2021 and September 23, 2021. Login - Way2Go Website. On Jan. 8, 2022, the child support program changed to a new debit card website and Wisconsin Way2Go Debit MasterCard. Funds remaining on the current debit card will automatically transfer to the new debit card upon activation. The UI Way2Go Debit MasterCard can be used anywhere MasterCard is accepted and provides unlimited free access to cash and balance information when using an in-network MoneyPass ATM. Copyright 2023 Apple Inc. All rights reserved. DO NOT THROW AWAY YOUR EPPICard, you may use it until January 6, 2022. The ATM may be out of service. Pursuant to Title VI of the Civil Rights Act of 1964, the Americans with Disabilities Act (ADA) and other nondiscrimination laws and authorities, ADES does not discriminate on the basis of race, color, national origin, sex, age, or disability. For Unemployment Insurance (UI) and Pandemic Unemployment Assistance (PUA): You will be able to set up account alerts to receive through email, text or phone for: Account information including deposit notification, low balance, and scheduled balance notifications, Transaction information including transactions that exceed set dollar amounts, Card information including replacement tracking and expiration, Security including password reset reminders and updates made to Way2Go Portal accounts, You can use your card wherever Mastercard is accepted throughout the United States and worldwide, Comerica Bank, Allpoint and MoneyPass ATM networks, All Mastercard bank and credit union teller locations, Over 170,000 point-of-sale (POS) store locations for cash-back with purchases fee-free, You can pay-at-the-pump to purchase gas without going inside the station, The card fees are reduced for card replacements including expedited replacements, The new card is EMV/chip-enabled for more robust security. In addition, you can visit the the CA Child Support Debit Card website online at www.goprogram.com. Expedited card delivery $12.00 If you request your replacement card to be expedited rather than receiving it by regular mail, you will be assessed the expedited card delivery fee. So messing around with it, it seems the way I might have to go about this is on Cash App connect your Way2Go card to it (using the debit card slot) and link your bank to it as well (using the routing number slot bank slot), if you press that home icon at the bottom left and choose Linked Accounts. Beginning October 27, 2021, you may begin using your Way2Go card. You may also go to GoProgram.com and create a secure online access point for your debit card account. The money was taken out of the Way2Go account the next day and did not appear in my other bank account until the next week. If you have not yet received your card, you may in the coming days. Pursuant to Title VI of the Civil Rights Act of 1964, the Americans with Disabilities Act (ADA) and other nondiscrimination laws and authorities, ADES does not discriminate on the basis of race, color, national origin, sex, age, or disability. The Debit MasterCard Way2Go Card is accepted at merchants, ATMs and bank locations worldwide. Debit cards for TANF recipients and Child Support custodial parents are mailed to the address provided for your household. You can use your card on or after October 27, 2021. For more information, see the developers privacy policy. The new chip Wisconsin Way2Go Debit MasterCard will be provided to the debit card holder near expiration of their current EPPIC Debit MasterCard. Stay up-to-date with news and updates delivered straight to your inbox, AZ Developmental Disabilities Planning Council. There is a $0.25 transaction fee for each call thereafter. Should you need to file another claim for unemployment benefits during this time. A new card will be mailed to you and should arrive in 9-10 days. Just wanted to put it out there since I hadnt seen it talked about yet, I noticed a couple days ago that the option to do a one-time transfer was unavailable on my Way2Go app. Listen to the menu, and select Claims and Benefits (option 1), and enter your Social Security number and PIN. You can also contact customer service at (844) 542-1115 or visit www.GoProgram.com . Keep it. No, the debit card industry is changing the way debit cards can be used for purchasing fuel. The money is automatically deducted from your card account. You can contact the Bank of America customer service center for any assistance with the use of your card or any remaining funds, including updating your address, at 1(855) 847-2030. Way2Go card no longer able to make bank transfers Just wanted to put it out there since I hadn't seen it talked about yet, I noticed a couple days ago that the option to do a one-time transfer was unavailable on my Way2Go app. To prevent a delay in services, it is important that DES has your current address and personal information on file. If your funds are escheated, you will need to follow that states process for claiming back unclaimed property. The Way2Go Program is a service for electronic funds disbursement via prepaid debit cards, with funds processing handled through Comerica Bank. When will my unemployment and/or child support deposits stop on the old Bank of America card and begin to be issued to my new Way2Go EPC? Your TANF benefits will be available on the first day of each month regardless of weekends and holidays. Now you can lock it instantly to protect against unauthorized use instead of having to cancel the card and wait for a replacement. Pursuant to Title VI of the Civil Rights Act of 1964, the Americans with Disabilities Act (ADA) and other nondiscrimination laws and authorities, ADES does not discriminate on the basis of race, color, national origin, sex, age, or disability. Disclosures: Available for eligible Go Program Way2Go Card customers and accounts only. You can access card and account services online at https://www.goprogram.com/ or by downloading the Go Program Way2Go Card app through the Google Play or Apple App Store. Instructions for card activation, how and where to use your new Way2Go Card, where to go for answers to questions and card safety tips will all be provided when you receive your new card. Before February 28, 2022, you can locate ATMs and participating banks, make an online transfer, or pay bills online at: https://www.bankofamerica.om/azdesEPC. The industry change is due to the hold that occurs when a consumer uses a debit card to purchase fuel and pays at the pump. Wisconsin Department of Children and Families, 53206 Early Care and EducationInitiative, Temporary Assistance for Needy Families (TANF) Verification, Emergency Preparedness and Response in Child Care, Milwaukee Early Care Administration (MECA), Interstate Compact on the Placement of Children (ICPC), PACS (Public Assistance Collections Section), Information for Assessment/Stabiliziation Centers, Sample Notice of Change letter about the Wisconsin EPPICard Debit MasterCard, Important information about your debit card, Informacin importante sobre su tarjeta de dbito de manutencin de menores, Wisconsin Way2Go Card Prepaid MasterCard Carrier, Wisconsin Child Support Prepaid Debit Card issued by Comerica, Wisconsin Child Support Prepaid Debit Card list of all fees, Child Support Online Services (CSOS) secure website. Lock and unlock your card: Did you misplace your card or leave it behind at a store? Conduent, Conduent Agile Star, Way2Go Card, and Go Program are trademarks of Conduent, Inc. and/or its subsidiaries in the United States and/or other countries. Keep your receipts each time you swipe your card. Nevada's Employment Security Division (ESD) will post your payments to your personal Way2Go prepaid debit MasterCard account for your convenience. Press 3 if you have not received your card and need assistance. When prompted, choose Lost or Stolen from the automated menu. Way2Go Cards are mailed within 7-10 business days from the date your new claim is filed. var now = new Date(); var d = now.getFullYear(); document.write(d); Nevada Department of Employment Training and Rehabilitation, Governor's Office of Workforce Innovation, Unemployment Insurance Claimant Self Services, Unemployment Insurance Benefits Video Tutorials, Videos Tutoriales del Seguro de Desempleo de Nevada, Unemployment Insurance Employer Self Services, Unemployment Insurance Debit Card Information, ETP Agreement between California and Nevada, Governors Workforce Development Board Members. 2) Your deposits and spending is immediately shown, as a banks would. The customer's legal representative should call Wisconsin Child Support Debit Card customer service at 1-877-253-3686 and follow the IVR path for Lost/Stolen or Damaged card to speak to a customer service person. What's the difference between customer service & surcharge fees? Why is my EPC changing from Bank of America to Comerica Bank? Within 2-3 business days, you will receive a letter letting you know your card is coming. ATMs other than MoneyPass will charge a transaction fee of $0.35, There is an international ATM cash withdrawal fee of 3%. If you do not request a check, remaining funds will be turned over to the unclaimed property department of your state of residence (as indicated in our records) after the applicable time period has passed, according to state laws. This will not change the way you receive your child support payments. You performed a transaction in the past 36 months and have an account balance of at least $100 on your Electronic Payment Card. You do not need to have your old card number or speak to a representative. Way2GoCard - Mississippi Department of Human Services Economic Assistance Eligibility Mississippi Debit MasterCard (ePayment/Way2GoCard) What is a TANF Protective Payee What about my TANF Protective Payee? Frequently Asked Questions. What do I do if I no longer wish to receive deposits on an EPC and instead want to set up Direct Deposit? Once your name or address is updated with DES, wait for the update to be transmitted to your EPC account (typically 1 day, 2 if over the weekend, longer if over a holiday). Does the new card have any fees I should be aware of? The debit card will come with instructions on how to set up direct deposit from the card to your bank account. Benefits of the Way2Go Prepaid Debit MasterCard: Pay for all types of purchases quickly and easily. What would I do if I was unable to activate my new Way2Go Card? this same card will be used. There is no charge for this service. How will I know the balance in my account? The card will automatically be replaced at no cost to the cardholder 30 days prior to the Good Thru date on the front of the card. The process for requesting a reasonable modification can be found at Equal Opportunity and Reasonable Modification. To activate the new Wisconsin Way2Go Debit MasterCard: The State of Wisconsin issues child support and other support-related payments electronically because the cost to print and mail paper checks is high and continues to rise. If you do not receive your card by September 23, 2021, we may not have your current address. The Wisconsin Child Support Debit Card Program customer must update their address with the child support program and Go Program. Free ATM withdrawals must update their address with the child support Program and Go Program Way2Go card holders can their! Activate my new Way2Go cards are mailed within 7-10 business days, you will continue to directed. Any fees I should be aware of update their address with the child support agency directed. Shown, as a banks would the Arizona Department of Economic Security ( DES ) issues funds to individuals. Mishap, there is an international ATM cash withdrawal fee of $,. 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