Hard to find a good place to sell my gently worn, quality clothing! I am thinking about leaving Poshmark. As a seller, yes, I have had the 8.5 million question buyer who then disappears; but then we have a secondary assumption that inquiry obligates a purchase. I think I may have had my last straw moment, as well. Especially when the buyer purposely ruins an item and Posh rules in their favor. I really need to cancel it because I made a mistake in ordering. I just received my electric yoga pants back today, and not only are there new snags on it that it didnt have when it left my possession, there are stains at the knees and the back of the pants near where your heel would be. ad that I had dumped out a small portion of the pigment when I bought it and hadnt touched the rest since. I doubt it displays on the newsfeeds of all our followers. Buyers remorse is no reason to lie about an item. Read an article on gurl.com, madamenoire.com or a number of others as to why this is inappropriate. Now I think they are one of the WORST online selling sites. So sorry that happened to you! I do think I will send the information to the news outlets. I dont like that poshmark doesnt stand for the sellers. I got to the point where if someone offered me less than half the asking price, I would just block them. Im not complaining-a sale is a sale, but I would rather donate things to my local church, which I will, than deal with the antics of greedy people. I would like to put my two cents in this!! It has been pending since August 17th. One thing Ive noticed with new apps, is they do seem to listen to the customer. Candace, you should definitely start your own site! What I like about Posh is that it has mostly clothing items, and frequently if I want something from a previous season, or another color of something I have and like, I can get it on Posh. I find it appalling that they truly believe someone *should* spend 12-18 hours a day on their app sharing USED clothing over and over again just to be bumped up in their algorithms and have a fighting chance of exposure. This seriously angers me. I thought I was doing a work from home business, but really, many of us are working for cents rather than dollars. Seriously, these people except garage sale prices with high end department store quality. I sell very good quality custom jewelry on fb. With no sharing, following, or any kind of maintenance at all. I can live with it. Unfortunately there are sellers who only post stock photos and those who dont like questions. Of course, there are several other top Poshmark sellers who are crushing it. This way, the responsibility to ship it to their warehouse is on them. I would recommend anyone that is considering joining to research!! Ive found some great deals on Poshmark, but I usually find my experiences on that site really frustrating and stressful. Totally understand. Just like Uber, the only people making the bucks are the Posh creators!! Ive even started listing clothes and sold one of those items. They get 30 days to review. (I think 3 and up stars only show) I honestly would have taken pictures of it to show the stains and tagged her name stating it was a bigger problem than described. But what I found in that package was TRULY DISTURBING. I came across this blog because Ive been researching resale apps and Poshmark is one of the biggest when it comes to womens clothes. I encourage buyers to ask questions. With a larger user-base, you would expect your listings to sell out by the time you count to three. Just people on facebook also pissed off that they cant create an account in the first place. The other night, during the 7:00 PM PST Party, I was able to generate 5386 shares in just two hours (during the party). How they monitor thousands of closets is beyond me. She said they were new with tags. Moral of the story its fun, spend whatever time you want to with it but know theres risk and dont get emotionally involved. Your story is nearly identical to mine just about 4 years later! Glad you branched out to shopify. Thank you for making this outlet to bring light to the truths of Buyer and Seller experience on Poshmark. I submitted pictures, but said I refused to touch the item. Best I can tell, the rings were bought from a Chinese site for $1 $3 each and sold for around $200. Lowball offers? So imagine selling that same dress for $16; you'll pocket $12.80. I stubbles across this today after a buyer rated me days after receiving her top. This is why i put all agrreed! I must have sent them 25 messages explaining that I do not use a cel phone and cannot get texts and to verify me an alternate way. She claimed it arrived with holes in it. I have a high positive rating but about 1/10 sales I get a bad rating or return request. Im still active & have made a few really good friends, but some things just kill me! I certainly would never list an item with a faulty zipper. I am glad I found your blog. Maybe it cost them $1 to make! Thank you for the post. That also will only communicate through email. There is an assumption at the foundation of this piece that what is a well-written description to one person is suitable in addressing the subjective requirements of another person. Ive made some sales, but they have been pretty hard-won. Has the change over been difficult? I should have blocked her because I had a funny feeling. I have about 200 items on poshmark and get one or two sales here and there. Hi Desiree! In the meantime, while I was waiting out the 8-day cancellation period, a different seller listed one of the tops I ordered, but I couldnt buy it because the first seller could still ship and then Id end up with two. I dont have time for social selling. I made sure everything was as described before I sent the order and then I got the issue. wonder why they arent selling, or think people are low balling them. I had someone bundle 3 items which totaled $30 and offered me $6!! Im am OCD when it comes to selling on PoshMark. In the upper right corner, click on the 3 dots. (LogOut/ It is maniacal. My daughter emailed them to find out how to get the bag back. Im probably going to start moving items to another site in the future. PARTICIPATING IN POSH PARTIES Why dont I also try selling on Poshmark? Thanks Sydney. Ebay on the other hand is more customer base than seller base. The label was undeliverable. Of all the online apps Ive ever used, Poshmark customer service is by far the worst. Where do I begin? It sucks because Ive been able to made decent money using it but the horrible customer service combined with their 20% commission makes it just not worth it to me anymore. Her reply was less than professional and she chided me for waiting almost four days to rate and give feedback and for suggesting that the dress should have sold for a lower price due to the unrevealed staining. I was So angry but took time to ask the seller more questions nicely bc I felt that she couldnt have not known bc the heel heights are so different I took them to the store she purchased from where they told me it was a defect.. They brag about entering the closet and making nasty comments and offering 3.00 on every listing. I wear a small and it was just slightly too large, so I listed it with all pics of the 2XL tags and saying that I believe it was mis-marked because I wear a small and it was slightly too big. Hi Ashley! I am shocked at the time women are willing to sacrifice for this one singular objective. Posh will also examine the pics you posted online and the description. I am resigned to having a ding on my account so I just told her to contact Posh as I have no access to her payment and they are holding it. Hence, Im having a liquidation sale. Looking at her closet I see she purchases all sorts of jewlery for a super-low price only to turn around and resell it. It was great while it lasted. He sent me a picture of the pigment. I left feedback for the seller and gave her a 3-star rating. Happy selling to you all! eek..i have only bought things on Posh and I have only bought things that I absolutely recognized as authentic from web sites, catalogs or stores. Ridiculous amounts of time finding, listing and sharing until my fingers are numb. I swear and know it, some people do it just Bc they dont like what theyre receiving and find a way to send it back just to get out of it and ruin your products. Wow, this is very eye opening! I have sold about 600 items on posh so not a power seller but trying. I commented benignly again, so her followers wouldnt really know what was going on. Im still using POSH as my secondary selling site but I still depend on eBay Also the new scam is just to say an item isnt authentic when they wish to return it. me to fix it. now this just leaves a sick feeling in my stomach. Omg, I happened on this article and Im in tears. Buyers can purchase items for the prices listed or try to negotiate a lower price. Bad: "Hi! Because of those experiences, I am now extremely cautious when purchasing from places like Poshmark and eBay. I have a Shopify shop (still under construction). Hope everyone finds their happy spot. NOTE I have been selling on eBay since my now 16yo was a baby and still sell there. Im done for good this time. SMH . Mercari has always placed me as the bad guy even though my reviews say nothing but good things about me. The beautiful shirt showed up in my doorstep with a note of apology of sorts from the seller. I also crosslist on mecari and have had a few sales with no time suck. I can tell you this: Selling clothes to humans is a pain. So of course she received them and they dont freaking fit, but they must be mismarked because she supposedly got another exact pair from someone else in the same size I had listed and those fit perfectly. Most likely they are getting discounted ship pricing and earning on ship price also. These people never buy anything and it seems their sole purpose for being on Poshmark is to waste your time. It just no longer worked for me. Right now I am in PANIC!I have been in Poshmark for some 3 years and about 2 I decided to make it may official business, I went well for a while but all of a sudden sales got to a halt. Some have been able to raise money to stay afloat, albeit at lower or flat valuations. God forbid they side against a buyer. To block a user: Go to their closet. Then I get another email the following day saying the reason for return was that the jacket had an odor. I have been on Poshmark over a year and have had positive experiences until this week. People rarely ask me questions because I include very detailed notes about each items features and condition, along with any fitting recommendations. This delays my shipping time. Which is sure to effect sales. I see many closets where you know the item was sold on a different site. A nice little money maker. They gave the buyer back the money. It annoys some sellers, and some wont even answer, but may save you trouble. I do think they have some algorithm that controls how many people see your share. With the ridiculous release of their Home Market (I say ridiculous because they already had zillions of non-allowed home goods listings), they no longer have the distinction of being a Fashion and Accessories platform (though they continue to charge a premium fee); 2). I purchased a beautiful dress through a well established seller who has a good reputation, so I expected the item to be exactly as described. I am willing to give deals but the gall that some have is unfathomable. I lost. This is where the problem comes in I have been waiting on a direct deposit since Dec. 3rd, I also have an order that hasnt been fulfilled! They put the header Hurry your Free Shipping Ends Tonight in my news header so I bought something, but didnt get free shipping. But no. How in the earth could I have all damages possible on one new thing? Flag next to the comments always), Hello, Stylaphilemag Im shocked and disheartened to learn that so many other sellers have experienced the same ABUSE by a company that were keeping in business! Im sad to leave as I have met some great people and made some needed cash but honestly it is such a relief to be walking away. I am professional and just discuss the item. Great for Manish to report quarterly. Theres a lot of room for improvement. I really like your blog BTW! Additionally, eBay runs right around 20% too, when you add up the cost of a store (I have anchor which is 300 a month), final value fees, and Paypal fees. My addiction of buying has been ridiculous and I only ever had one issue and they did refund me- someone sent me a leather jacket that was dry rotted split cracked and shredded! The list is endless. Poshmark said that they had received pictures of the item. You will have to either spend a ton in ads or have one heck of a social media following already built if you want to get real traffic. Guess what? The ridiculous amount of fakes sold on Poshmark is why honest people who sell authentic items get hosed and rated badly by people with buyers remorse or who scream fake when they have no idea how to check authenticity. Poshmark, Tradesy, Thredup results show up in google shopping searches. You did the right thing Lesli by filing an official complaint with the BBB. I believe sellers remorse was behind the refusal to complete the transaction. Poshmark of course is siding with the buyer and then notified me that I was in danger of loosing my membership because of my response to the buyer telling her that this was impossible and completely rude.now that treat me like bully. Thank you for letting me complain. They didnt even answer his question! It has left me mortified that trolls like this exist on this site and poshmark does nothing. Hi Nicole! He was sadly a victim of the great Ebay Purge they did in 2013 despite top reviews and power seller status. I sold an authentic Valentino Nuage patent leather bag (MSRP is $1950 took a lowballer offer of $60 because it was damaged), I took/posted the full amount of pictures allowed by Posh (most of the damage) and noted it at length in the description. Complete disaster. I certainly dont miss low ballers. Time will put this poorly conceived and terribly run business in its proper place. If you are in the Houston area I can offer you some he!p in finding inventory, getting aid from various charitable organizations in your area and even mentorship if this is truly the career path you want to go down. With your own site, you are responsible for driving traffic to it, of course. Its ridiculous. I feel trapped! Ive also had some open cases, 2 favored the buyer and 3 favored me, because as you stated I describe the item great and they still can come up with a lame excuse and say they dont want it. Buyer confidence in me went up and I sell things faster as a result. Trying to figure out all the steps I need to take. So why do I have one foot out the door? If its a high-end luxury item, I wouldnt sell it to someone that didnt have a longstanding presence on Poshmark. She rated me a 3 Star and Ive only had 5 star ratings. Very frustrating, Jeanette, I hope you see my comment. I am an avid buyer and only had one bad experience. So I wasted all that time and missed out on the item. Because my insurance deductible is too high and Im trying to get that paid so I can get medically necessary procedures done! Sure enough they opened a case once I was on vacation and sent them back, fine no big deal. (Theres a little Have you tried Tradesy? Very informative and inspiring post! Thanks for the insight! There are too many unethical buyers, trolls and Poshmark scams. However, if you do your due diligence, you will be able to shop and sell safely on any online shopping platform such as . Sadly no. Im in no hurry to sell it, especially not for a big loss. Lastly, I would appreciate it if you would rate the seller based on the item and how well she does business and not on how bad you think the packaging is. Poshmark is full of Sellers who are quick to list but have little or no intention of Selling, or young girls who change their mind and cancel on a whim. I have to say, that I dont see this happening on posh. At first I was marking items at what I expected to receive, which was already hugely discounted from what I paid. Ive been doing okay overall It hasnt caused me to throw the towel in just yet but it was definitely better than Ebay . I received an offer of $200.00 for a LeVian ring, $150.00 for a David Yurman ring and $300 for a David Yurman Blue Sapphire ring within 1.5 days. I do not want to have my items listed on any venue that will not protect its sellers. There are some pretty simple fixes to your complaints and you just have to determine what you want to put your energy into! There isnt any protection on either end! And they do have a bad reputation for customer service. Ialways took great care to make sure every piece I sold on Poshmark was in excellent condition. While $10 or $15 is not a lot of money to pay for apparel, Im not plunking down a single cent of my hard-earned money unless I feel assured that I am getting a decent piece of clothing that is not riddled with holes or stains. Unfortunately, i live in a very small town and the local authorities probably wouldnt be of much assistance. Unfortunately, Ive heard many stories similar to yours. Its great for the handful who do make money but its antiquated in its design and their cut is highest Ive encountered. Before she listed it on Poshmark, she did due diligence to ensure it was authentic. There JUST IS NOT A MARKET, unless you want to work for $4 an hour. As for the 20%, it is a small price to pay for traffic. I have done really well making a lot of money up until this month. She gave me a 3 star rating, now shes reposhing it for 5 times more than she paid for each item. Do people not read that there arent returns of things that dont fit!!!??? 278k plus shares as of now, no robots or helpers. I have done so well on Poshmark that at this time Im not gonna let one bad apple ruin the bunch. I have been pondering over the idea of whether or not accept the return, but it appears from what I have read here, I might as well fart in the wind. If I have all 5 star reviews the past 4 years and someone complains that should be looked at. Ive used eBay, Poshmark, Mercari, OfferUp, and now Facebook Marketplace as well as Tradesy. If the scammers are not monitored by the platform we are selling on, then small online shops are not going to able to have success and the platforms will eventually suffer. Im considering leaving Poshmark too and Ive only been on the app for one month. Well they locked my account. snd listing their brand as boutique , at horribly inflated prices ALL OVER Poshmarkmakes me sad that women would rio each other off this way!! Hopefully shell be banned from Poshmark. It is way less frustrating than digging through storage bins because someone asks a question at 10 PM. I have only had 3 cases opened and 1 was for sending the wrong size shoes and the other was for sending the wrong color shorts both were my mess-up and i honored the return no problem at all. My first four sales were all shipped within one day and I received 5 star ratings for all of them. I made sure that she knew that my feedback was not meant to offend, but was meant to help her improve her descriptions, and that I had no intention of returning the dress. I have been selling on Poshmark for 8 months now i do average to sell just over a 100 items per month on Poshmark. I have come to the conclusion that: 1) they are run by bots and no real people work there, 2) if they DO have real people, they are all 20 years old and complete idiots, 3) Elon Must just bought them and 4) regardless of the preceding suppositions, their customer service by ANY definition absolutely SUCKS ROCKS. As if anyone living in the United States could make money off a vintage, used, faux leather jacket, and would bother to try to sell one that was counterfeit. The buyer haggled a lot on the prices, each item was listed low already but I accepted an offer and the buyer received all 4 items for just $16. I said it was goldtone but looked like a cross between silver and 10k gold. Not just for the brilliant content rich posts but also read the comments!!! So she picked item not as described. Ive had completely ungrateful ratings and rude comments left, even when getting an item close to 90% off in mint condition complaining of perfume smell (it was sitting by an air freshener). Google Ebay sides with buyers and you will get an eye full. Hi! I am considering quitting poshmark as well, and seeing that I am not the only one frustrated with their service, makes me more confident about that. One little thing they dont like and the thriving business you been working the last few years at is gone! Have done okay maintaning a 4.9 rating. Gotta get back to listening to 3 day and all night livestreaming party in Minneapolis Prince songs. Especially the high end name brand ? I would rather gift it than sell it to greedy unsavory predatory buyers that try to make you feel they are doing you a favor by essentially stealing it from you for a few bucks. I am bit reluctant on these fees for posh foe just pointing the shipping label (shipping is still paid by buyer or seller). I am close to closing my closet. I had another girl purchase a pair of capris for $4, which were in good condition she opened a case on me. dhampyre @amking45 Bored or something?; Clearly a snide remark? Its pretty silly I dont have to do that when I am buying online. Oh wow! How can so many people have tons of Zara in their closet that they are selling so inexpensively? I had my absolute last straw with them tonight. What about Mercari? I should explain that I am an older lady (older but sharp) and I have a desktop computer and a landline phone and I DONT USE A CEL PHONE. In my fifth purchase attempt, the item was promptly shipped and received. Ive only tried to sell through eBay a year ago. hi Interesting to read all of this. She didnt get it in time for her party so she opened a case. I had just had a case opened with a bundle I made, everything was good and ready to go. Yes, Poshmark is a legitimate, safe, and reputable website. amking45 @dhampyre hey are you bored or something???? My son and I are both book lovers and Id like to sell books and childrens items as well. What is interesting to me is I will click on the hosts of various parties and some of them dont even have any items to sell or they have nothing to sell in their closet that matches the party which is odd to me. She wants and telling me that she knew where i got my stuff and that i shouldnt mark up so much and it supposed to be sold for cheap.. so I reported and blocked her. One lady bought a stole, then had the nerve to say it didnt fit like the picture. My thought it that it either didnt fit or came too late for her event (though I shipped same day). However Im doing same as you! So I talk to this girl who started making human hair wigs because shes a cancer survivor and needed them for herself. Ive been doing this long enough to know which stores will likely buy what (every location has a certain taste or vibe or customer its geared towards so I try to go to the right locations for what I have e.g. Im so sick of sharing other peoples things and not getting the same in return. Stylaphile is an excellent resource for tips,tricks, thoughts, and trends, one I highly recommend any seller bookmark, so be sure to check back often. If I had received something that I didnt like and that hasnt been the case Ive loved everything then I would give it to somebody else or do something else with it but you dont ask for someone to take it back when its a final sale and you cant say its not as represented but its misrepresented because theres really no representation of the item at the site its simply a photograph with a very brief description. To do that when I bought it and hadnt touched the rest since did due diligence to ensure was! 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