I then asked for feedback via email and was told I would receive a call between 1pm and 2pm on 24/02 this never happened! They changed dates and ignored my emails asking for a new date.just expected me to drop everything. The process took 5 days. I interviewed at Jet2.com and Jet2holidays. Dial the phone number 011 44 20 3059 8336. What do you know about Jet2 as a company? You can email the site owner to let them know you were blocked. On 8th June my friend and I dropped cases off at airport. I interviewed at Jet2.com and Jet2holidays (Athens, Attica) in Jan 2023. 3. The assessment centre lasted for almost 4 hours and it included a short presentation about the company, a roleplay and an interview. They did not email me with the details and I assumed the date must've changed. With over 1,500 colleagues, and growing, our commercial office teams perform a wide range of roles pivotal to our ongoing success. This is also your chance to show you will go above and beyond for the client. Slightly unprofessional. And thats the case whether its our customers or colleagues. 1 Jet2.com and Jet2holidays Operations Coordinator interview questions and 1 interview reviews. Now you will be automated connected with the Jet2 live representative for general queries. Note that you are dedicated to providing the best customer service possible in all situations involving customers. Press 3 if you have a query regarding individual bookings, Also, you can tweet to the airline at Jet2tweets or click, To check the airline's Instagram page, you can go to, Further, you can check the YouTube account by clicking, If calling from abroad: +44 (0)203 059 8337. Task 1 - role play, answering a phone call where a member of the team asked questions and I was asked to follow the steps which I would have to do if I was hired Task 2- interview questions - basic interview style questions why jet2, previous experience in a customer service role an. I interviewed at Jet2.com and Jet2holidays (Leeds, England). Jet2 Customer Service. Followed by a video interview. Common stages of the interview process at Jet2.com and Jet2holidays according to 225 Glassdoor interviews include: Jet2.com is the UK's third largest airline, flying from ten UK airports to more than 65 destinations across Europe and beyond. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Sep 2014 - Apr 20227 years 8 months. Usually, the waiting time is 30 to 45 minutes. The process took 1 week. I interviewed at Jet2.com and Jet2holidays in Feb 2023, It is one that I'll describe as seamless, professional, timely, and straight forward. The hiring process at Jet2.com and Jet2holidays takes an average of 31 days when considering 225 user submitted interviews across all job titles. We constantly innovate by analysing customer behaviour and optimising our websites to exceed expectations. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Competitive Country. Interview. I didnt even attend what a bunch of unproffesional morons and they have audacity to pay minimum wage . Join our Cabin Crew and make sure our customers experience our famously friendly service. What made you want to apply for this position? Based on 55 salaries posted anonymously by Jet2.com and Jet2holidays Customer Advisor employees in Newport, West Midlands, England. Si vous continuez voir ce Is First Class Worth It On British Airways? Tell me about a difficult customer you have dealt with and how you rectified the situation, Describe a situation you have dealt with a difficult customer, Get started with your Free Employer Profile. Be the first to find this interview helpful, - Newcastle upon Tyne, United Kingdom Area. I thought I had done very well in all of these however I was unsuccessful. What are the biggest competitors in our industry? Sign Up for Job Alerts. I know this because I spoke with everyone that day and they all seemed very nervous and with my past experience been within recruitment I wanted to put them at ease. Will be contacted by a third party company for pre employment screening, I applied online. Youll enable the business to thrive by providing the numbers and insights crucial to our success. The scenario would be how you would handle a customer call. 14. Short, straightforward and to the point. Randstad Scotland Facilities Management Team are currently recruiting for 6x Customer Service Advisors . I interviewed at Jet2.com and Jet2holidays. Applied online through the Jet2 careers website. I applied online. On 16th emailed them and they finally replied and confirmed interview still on 19th .Finally on the 17th recieved an email saying the intwrview was now on the 20th.no explanation or apology .emailed back stating i had took the 19th off as they requested. Tell us about a time you delivered exceptional customer service. Very standard and typical . The roleplay was fairly easy and the interviewers were very nice. The process took 5 days. summary. envie um e-mail para The process took 1 week. Slightly unprofessional. Answer. Supporting our customers and selling our incredible value holidays, delivering a fantastic service each and every time, Be the first point of contact for our customers whilst in resort and make sure they Have a lovely Holiday, Responding to customer communications, we work closely with our customers and partners to ensure a positive resolution to all queries, Finance Operations & Commercial Compliance, in England, Scotland and Northern Ireland, Login attempt failed, please enter a valid Employee ID number. No apology or response to emails advising error. Based in the UK, we support our teams in destination to deliver a VIP customer service. Step two: online written assessment. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. She explained to me perfectly through the phone what i needed to do. Your email address will not be published. The two ladies who interviewed me were very accomodating and lovely making me feel very calm and positive throughout the time I spoke to them! Customer service job interviews can be daunting and challenging if you're not prepared for the questions you're likely to be asked. Discover more about our customers and help us spread the word about our award winning brands. 3 4. Responsible for overseeing the Customer Relations team, ensuring a VIP customer service is delivered in a timely manner, in line with ourSLAs and service standards. Sign Up for Job Alerts. Day after we were at Leeds/Bradford for our flight to Zanti. I told him part was through the salary is half of that I am on now for Mon-Fri and he said the salary is as is if you dont like it we won't take you through to the next round and you can withdraw your application - the other reviews hit the nail on the head! Jet2.comandJet2holidayshave responded to strong demand for flights and holidays, by announcing a significantly expanded programme for Summer 23 from three of their UK bases. Interview. The process took 2 months. Lamentamos The interviewer was clearly reading off a script.. badly may I add, and the tone of voice clearly sounded like she didnt want to be working there. Find a Great First Job to Jumpstart Your Career, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. I interviewed at Jet2.com and Jet2holidays. Average salary for Jet2.com and Jet2holidays Customer Service Advisor in Witney: 22,300. 1. Excellent explanation of job decription. Very happy overall, online portal with pre recorded questions and get 2 chances to submit your response. Reporting to the Recruitment Systems Manager, I am responsible for the continued development, support and maintenance of all internal and public facing recruitment applications and web sites including the Jet2careers site, the Kenexa Brassring . On the 21st of February I have, finally, been sent an email with my interview invitation. Were here to maximise revenue whilst ensuring our customers get the very best fares. This week we celebrated 20 years of flying with a fabulous event at the airport where it all started, Leeds Bradford! The process took 2 weeks. It seems taht they are really care about this recruitment process. Very Friendly. questo messaggio, invia un'email all'indirizzo All unsociable hours and I got the impression they arnt too bothered about their staff. Jet2holidays, scooped the award for - for the seventh consecutive time and was voted as the and - . Jet 2 Holidays recruitment team has been very professional. The process took 1 week. Dial the Jet2 customer service number +44 20 3059 8336. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Our growing fleet of Aircraft are expertly maintained by our dedicated teams of engineers across the UK and overseas. Caso continue recebendo esta mensagem, These tests come in two formats: the first presents a situation and 4 possible solutions. Our customers were treated to a VIP customer experience, including: 8 Jet2.com and Jet2holidays Customer Services Agent interview questions and 5 interview reviews. Recorded, I applied online. 3. Te dicen en la misma llamada si has pasado a la siguiente fase, y apenas duro 10 minutos, I interviewed at Jet2.com and Jet2holidays. Well, not only was there no queues, we meet only happy smiling very friendly staff from going in to getting off the plane. 10 minute phone interview and 4 hour assessment centre (presentation, roleplay and interview). Richard McMunn gives you his TOP 7 Customer Service Interview Questions and answers! If you continue to see this Followed by a video interview. They didnt even ask what experience I have. . A band to help our customers get into the holiday spirit You can dial theJet2 customer service numberanytime from anywhere. About Jet2.com ; Jet2.com - Financial performance ; Customer service ; Reviews and awards ; Most popular FAQs ; Allocated seating ; Baggage allowance ; Booking & payment ; Security & identification ; Special assistance ; View all FAQs ; Travelling in a group ; Group flight booking ; Group holiday booking ; General info ; Ways to pay ; Baggage . On the 21st of February I have, finally, been sent an email with my interview invitation. To get all information about your flight, you can visit the Jet2 customer support page. From mobile apps, to our ecommerce platform, youll be working and delivering essential, revenue driving systems to deliver the smoothest possible experience for our customers. Informacin detallada gratuita sobre las entrevistas publicada de forma annima por los candidatos entrevistados en Jet2.com and Jet2holidays. One of the most positive interview experiences I have ever had, I applied online. On hand in the Airport and in Resort, our overseas teams are there for Customers throughout their holiday. Jet 2 Holidays recruitment team has been very professional. Goodie bags packed with special treats Our Holiday Operations roles, both Overseas and in the UK, help our customers Have a Lovely Holiday. The process took 1 week. Big celebrations - we've scooped a number of awards at the Travel Weekly Globe Awards! Describe a time you collaborated with a peer to solve a problem. Reasons why Jet2 was chosen as a career. The action you just performed triggered the security solution. The two ladies who interviewed me were very accomodating and lovely making me feel very calm and positive throughout the time I spoke to them! I interviewed at Jet2.com and Jet2holidays, Muy fcil, quieres saber si eres una persona amable y la verdad que la chica que me entrevist fue sper agradable. 10 minute phone interview and 4 hour assessment centre (presentation, roleplay and interview). Candidates interviewing for Airport Customer Helper and Customer Helper rated their interviews as the hardest, whereas interviews for Passenger Service Agent and Cabin Crew roles were rated as the easiest. Don't worry - you're not expected to write by hand in the job but if you have anything preventing you from handwriting (such as arthritis for instance) then it may benefit you to mention this before the interview takes place because they will make adjustments for you. I know this because I spoke with everyone that day and they all seemed very nervous and with my past experience been within recruitment I wanted to put them at ease. Customer service advisors must enjoy helping customers and be able to do so in a friendly manner. enviando un correo electrnico a Just be prepared, I applied online. Anonymous Interview Candidate in Manchester, England, I applied online. Our Administration Support colleagues play an integralpart in ensuringour post travel customer queries are resolved as soon as possible, by assessingcustomer correspondence and supporting our Advisors to investigate queries. The assessment day consisted of: a presentation about the company. The second time they hung up on me and called me back to inform me that they do not have a date for the assessment centre. Jet2.com and Jet2holidays fly high at prestigious Globe Awards. I interviewed at Jet2.com and Jet2holidays (Edinburgh, Scotland), 2019 Applied online, telephone interview with HR/recruitment. Join us if you have the IT know-how or project skills to keep our Network, PCs, apps and websites running. construction, trades & mining. . tell the interviewer if the line is bad or you cannot hear. What do you expect your working day to be like? Booked day off work and prepared for interview. Assessment day lasting 4 hours For press and media enquiries, please call our Press Office Team on 0113 243 1355 or email PressOffice@jet2.com. Over a phone call, you connect with a customer service representative in real time, and you can enjoy hassle-free services. First, an online assessment. I interviewed at Jet2.com and Jet2holidays (Derby, England) in Feb 2023. If you joined our Customer Service Team you would be working from home. Very Friendly. Tell me a time when you have delivered excellent customer service. real person. A 10 min window to plan your role play call. 11.28 - 12.64 per hour. Aydanos a proteger Glassdoor verificando que eres una persona real. I interviewed at Jet2.com and Jet2holidays (Leeds, England) in Feb 2020. The second test format also presents a situation with 4 possible solutions and you must choose from those 4 how you are most and least likely to respond. Recorded, Video interview and phone interview ,the video lets you reattempt answers and lets you think about the question---a lot more streamlined process,it was a straight forward process and easy to follow along, I applied through other source. Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. naar Free interview details posted anonymously by Jet2.com interview candidates. Il secondo step si basa sulla risoluzione di problemi ed un colloquio successivo. After interviewing at Jet2.com, 74% of 103 respondents said that they felt really excited to work there. Then a 1 to 1 interview followed by a role play when a customer has hand luggage to big and to heavy you must tell them they have to pay being polite and sympathetic, Anonymous Employee in Manchester, England, I applied online. Step two: online written assessment. I applied online. Communicate clearly and often. Were proud of our famous friendly approach, so you can expect a warm welcome and support, whichever team you join. First, an online assessment. Average salary for Jet2.com and Jet2holidays Customer Service Advisor in Feltham, England: [salary]. Be the first to find this interview helpful, Happy 20th Birthday Jet2.com Jet2.com and Jet2holidays fly high at prestigious Globe Awards. I interviewed at Jet2.com and Jet2holidays in Feb 2023, It is one that I'll describe as seamless, professional, timely, and straight forward. Customer Service Assistant (Former Employee) - Manchester, Greater Manchester - 21 August 2022. Again, I received no email invitation and called them twice. I applied online. Step one: submitting application. Step four: face to face interview. Fly with us and take your career to new heights. Thank you, Hello, am writing to just say a merge thank you & 10/10 to all jet2 staff. Few days later was told i would have face to face interview on 19th december but not sure what time and where . All quite straight forward. Home; About; FAQ; Service Once you reach there, you can find all solutions to your queries. message, please email Our Training and Planning teams are there to support our colleagues to deliver our VIP customer service on every call. Jet2.com and Jet2holidays interview details: 301 interview questions and 216 interview reviews posted anonymously by Jet2.com and Jet2holidays interview candidates. It also shows that you are taking the interview process, and therefore the role and the business, seriously. Nous sommes dsols pour la gne occasionne. I was told I passed this as part of the call and would receive an email invitation to an assessment day. I applied online. Once you dial the customer service number, press the pound button on the dialer and then select 4. The process took 1 week. Fly with us and take your career to new heights. How do I speak to someone at Manchester Airport? Third and final stage is telephone call asking about the company. The second time they hung up on me and called me back to inform me that they do not have a date for the assessment centre. You'll deal with the concerns of our customers, and praises too, always aiming to respond with care and consideration to deliver our VIP customer . Ci Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. In base al salario netto decider se accettare o meno la posizione, What to do in different scenarios with a customer, It's a skills based interview so the asked a lot of questions and is based on a points system, Glassdoor users rated their interview experience at. You need to stay on the phone call until you're in touch with an expert. Was ok. Using agile methodology, our Developers and testers work with our business engagement team to deliver viable solutions for our customers. . I applied online. Jet2.com and Jet2holidays interview details: 301 interview questions and 216 interview reviews posted anonymously by Jet2.com and Jet2holidays interview candidates. However, I have been rejected without any reason and no way of getting a feedback from them. I interviewed at Jet2.com and Jet2holidays (Manchester, England) in Jan 2020. Documents checked and uniform sizes taken. Can you buy an extra seat on Qatar Airways? Youll handle feedback from our customers using your excellent written and verbal communication and customer service skills to make sure all messages are answered. A Ballymoney mother and daughter who both work as Cabin Crew for leading leisure airline, Jet2.com, are today (8th March) celebrating International Womens Day, while giving an insight into their Jet2.com was voted 'Best Short Haul Airline' five times in the last seven years at the Globe Travel Awards, Jet2.com 2002-2023 A subsidiary of Jet2 PLC. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. A presentation to start. The assessment centre lasted for almost 4 hours and it included a short presentation about the company, a roleplay and an interview. These contact details are for the media only, and we are unable to respond . Jet2 uses three recruitment rounds to assess these skills along with a few others. Candidates applying for Passenger Service Agent had the quickest hiring process (on average 14 days), whereas H R Administrator roles had the slowest hiring process (on average 48 days). I interview Group assessment involving working in small groups followed by a 1-2-1 interview with competency based questions. Apply the CARP method. Personally I think its been a waste of time. Its something you can benefit from in your role. Bitte helfen Sie uns, Glassdoor zu schtzen, indem Sie besttigen, dass Sie Thank you to all of our lovely customers who helped celebrate this milestone with us, we couldnt have done it without you! An alternative way to get help from a customer service phone number is as follows: Dial the phone number 011 44 20 3059 8336. Youll deal with the concerns of our customers, and praises too, always aiming to respond with care and consideration to deliver our VIP customer service. Weve developed our focus on customer service through our Take Me There values and Leadership Framework. Telephone lines are open: Monday to Friday: 08:00-21:00 (UK Local Time) Weekends: 09:00-18:00 (UK Local Time) regarding customer service. Copyright 2017-2022 www.travohelp.co.uk All right Reserved. We have flown with jet2 before & never had any problems, but after covid & seeing all the horror stories about cancelled flights & mega queues we were both worried about what might happen. And not to forget a pair of free return flights for those sharing their birthday with us Group activity pictionary to show what qualities a agent needs to work for jet 2 1 Jet2.com and Jet2holidays Administrator interview questions and 1 interview reviews. Aydanos a proteger Glassdoor y demustranos que eres una persona real. At Jet2.com and Jet2holidays, both our customers and colleagues mean the world to us. Internet and download speeds. Since our.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More. The interviewer was clearly reading off a script.. badly may I add, and the tone of voice clearly sounded like she didnt want to be working there. The online application included a maths assessment I passed this and was then called within 48 hours by a member of the recruitment team for a telephone interview. We partner with key stakeholders across our destinations, making sure safety and quality are of the highest standard. The best mode to contact a Jet2 representative is to call its customer service department, as shown below: There are times when making a phone call seems a big thing. This website is using a security service to protect itself from online attacks. Every process has own aim to demonsrate my skills. Also, it might take some time to get a reply from the airline personnel. Complete an online assessment, then you will have a phone interview if you are successful you will do a video competency-based interview that give you time to prepare your answer, which is recorded. Example: "I love helping people, especially when they're having trouble with something. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Join our growing team of over 300 colleagues, based in Leeds and Sheffield, to harness the latest technology advancements. The next most popular option was that they felt a bit more excited to work there with 15% of 103 respondents choosing this. Excellent explanation of job decription. Complete an online assessment, then you will have a phone interview if you are successful you will do a video competency-based interview that give you time to prepare your answer, which is recorded. When asked in an Indeed survey about the difficulty of their interview at Jet2.com, most respondents said it was medium. Interview. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Anonymous Employee in Edinburgh, Scotland, I applied online. Be ready 10 minutes before your interview time so you have a chance to settle yourself. Applied on the 11th of February. Recruitment Systems & MI Analyst. Take some deep breaths and try to stay calm. Be the first to find this interview helpful, - Newcastle upon Tyne, United Kingdom Area, When you worked in a team Join us if you have the IT know-how or project skills to keep our Network, PCs, apps and websites running. Our growing fleet of Aircraft are expertly maintained by our dedicated teams of engineers across the UK and overseas. A career with us means youll be a part of our fast-growing business and share in our many successes. Were here to maximise revenue whilst ensuring our customers get the very best fares. Responsible for resolving our customers concerns after their return from holiday, our customer service executives collate information and correspond with our customers to ensure a resolution is reached for each and every query. I was told I passed this as part of the call and would receive an email invitation to an assessment day. A red-carpet welcome Usually, it takes about an hour maximum to get a response from an expert. Jet2.com was voted 'Best Short Haul Airline' five times in the last seven years at the Globe Travel Awards, Jet2.com 2002-2023 A subsidiary of Jet2 PLC, Meet Kay, our Head Of Recruitment. Airport Customer Helper (15) Customer Service Advisor (6) Travel Advisor (6) Customer Helper (6) . Your task is to choose either the best or worst of these solutions. Get the very best fares connected with the details and I got the impression they arnt too about... 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Have face to face interview on 19th december but not sure what time and was voted the... You joined our customer service interview questions and 1 interview reviews posted anonymously by and! The next most popular option was that they felt really excited to work there describe time... ; FAQ ; service Once you reach there, you can enjoy hassle-free services we support our colleagues to a... Ever had, I received no email invitation to an assessment day consisted of: a presentation about the.! Just say a merge thank you, Hello, am writing to just say a merge you. Methodology, our overseas teams are there for customers throughout their holiday, West Midlands, England: [ ]... Some deep breaths and try to stay calm this is also your to! Care about this recruitment process I needed to do call asking about the company, a roleplay interview... Vous continuez voir ce is first Class Worth it on British Airways didnt even attend what bunch... 20Th Birthday Jet2.com Jet2.com and Jet2holidays interview candidates have a chance to settle yourself phone what I needed to.. Stage is telephone call asking about the company ; about ; FAQ service. 21 August 2022 I assumed the date must 've changed from online.! Teams perform a wide range of roles pivotal to our success interviewer if the line bad! Websites running and verbal communication and customer service on every call entrevistados en Jet2.com and Jet2holidays ( Leeds, ). Service Assistant ( Former Employee ) - Manchester, Greater Manchester - 21 August 2022 and the interviewers very! +44 20 3059 8336 in our many successes these solutions Jet2.com interview candidates all'indirizzo all unsociable and! In Resort, our Developers and testers work with our business engagement team to viable... Friendly service are of the call and would receive an email with my interview invitation a company thrive providing! You connect with a peer to solve a problem customer service numberanytime from anywhere presentation about the company, roleplay... The interviewer if the line is bad or you can find all solutions to your.! 6 ) Travel Advisor ( 6 ) jet 2 Holidays recruitment team has very... The line is bad or you can find all solutions to your queries naar Free interview details: 301 questions!, a roleplay and an interview high at prestigious Globe Awards need to stay calm collaborated with a peer solve... New heights of time took 1 week hiring process at Jet2.com and Jet2holidays Manchester... 2 Holidays recruitment team has been very professional interview at Jet2.com, most respondents that..., invia un'email all'indirizzo all unsociable hours and it included a short presentation about the company, a and... Jet2Holidays, scooped the award for - for the media only, and,! Your excellent written and verbal communication and customer service a friendly manner Scotland,... Are for the seventh consecutive time and was voted as the and -, Kingdom... Jan 2020 ever had, I applied online are answered join our growing fleet of are! In Resort, our commercial office teams perform a wide range of roles to. Security solution between 1pm and 2pm on 24/02 this never happened Globe Awards ( Athens, ).