You can rest assured knowing we'll make the best case for you. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. They only let their customers know about half an hour ago. @optimum we are having serious problems getting our internet set up with you guys. Weve been dealing with rude people left and right and cannot get this resolved. S.E. Choose the phone number corresponding to your area. Useful comments include a description of the problem, city and postal code. Turn off your TV and unplug your cable box from either the electrical outlet or the back of the box itself. 0. Copyright {{CommonFooterCtrl.fullYear}}CSC Holdings, LLC. If all other phones are working except the one connected to your cable modem, try unplugging the problem phone's power cord and plugging it back in. 2010-2023 CableTV. Confirm the modem isn't located too close to computers, monitors, appliances or other electrical devices. An outage is declared when the number of reports exceeds the baseline, represented by the red line. Copyright {{CommonFooterCtrl.fullYear}} CSC Holdings, LLC. Find out what is going on. Head here. After a couple of "pandemic" misses. Get answers and information on your cable TV, phone and internet services. We are always here to help! If commercial power is out, we use generators to power our head-ends and work to address any damage to the head-ends that may be impacting delivering service to the entire network. Wait 30 seconds En . Electrical power is needed to operate your TV and Internet, including power to devices in the home like TVs, cable boxes, and cable modems. Do you want a receipt for your payment? We strongly recommend that you upgrade to a more current browser. Set up email accounts on your mobile devices using these easy-to-follow instructions. This raises the question, donthey have any customers under 70. Optimum has been having an outage since midnight that is effecting most of the tri-state. Mention the code CHAT21 to your rep when ordering internet and phone service. 5 days without internet and the issue is still NOT resolved. @optimum @OptimumHelp To add on, i'm not the only person just in my town alone, that's had this issue! The latest reports from users having issues in Johnstown come from postal codes 80534. ^Whitney (Source). Twitter: @jean_ERdC. Brand names used in our stories are trademarks of respective companies. Confirm your phone is not in Airplane mode. User reports indicate no current problems at Optimum / Cablevision. Our lines, which hang on power poles, require power supplies to be active. Skip to main content. Criterion Digital 2023. You don't have to spend hours trying to solve the issue. 5,000. Is your internet out? Please help! At the moment, we haven't detected any problems at Optimum. We are always here to help! 3 disconnections, six different people, plus a trip to return my equipment that never worked. If you think Optimum might be down for everyone, these places can help you find out for sure: Check your service status at Optimum. Without power to your home, your Optimum service will not work. Murphysboro. Optimum=trash internet service. You can call the Optimum Customer Care department at 1-888-705-7171. We will update this story as new events related to the matter arise or when the service is available again. Useful comments include a description of the problem, city and postal code. It never hurts to plan ahead for a customer service call. Did you know you can be compensated for losses if your internet goes out? Stay updated on the latest products and services anytime anywhere. If the phone is connected through a splitter into the jack, check for any frayed wiring or cracks in the splitter. Get the Latest Tech News Delivered Every Day. OPTIMUM/ALTICE COMPLAINT & OUTAGE CONTACT INFORMATION. ^Whitney, Hello! The most recent Optimum outage reports came from the following cities: Social platforms like Twitter are full of users expressing their annoyance with the situation. Optimum / Cablevision outages reported in the last 24 hours. These sites offer coverage maps and other information to show you exactly where problems are occurring in Optimum's network, as well as which services (internet, phone, television) are impacted. Main Menu Back. If service is not working on ALL of your TV's there may be an unreported outage in your area or there may be a problem with the cable wiring. It is not you, it is me. They promise to stop stalking my mailbox, but then ramp up their weekly delivery efforts. Check the Optimum Facebook page. Find out what is going on. 1. PiunikaWeb.com is owned and operated by DeepSeaGem Technologies India. For business customers, keep your modem plugged into the outlet where the technician installed it. I am terribly sorry to hear that you are without service at this time. @optimum is the King of unsolicited junk mail for a service that I never ordered. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado . During a power outage, it's strongly recommended that you have a battery backup so you can continue to have Optimum Phone service (if that is part of your package). Learn how the long-coming and inevitable shift to electric impacts you. If you have any tips or frustrations you wish to share, please leave a message in the comments section! Not Working For Me! follow these missing channel troubleshooting steps, California Polytechnic State University at San Luis Obispo. How To Fix an Android That Can't Make or Receive Calls. We can't get your messages right now. Severe weather also impacts our Optimum stores, if you plan on visiting, we ask that you check online to confirm store hours. The following are the most recent problems reported by Optimum users through our website. Everytime she calls for help they bully her and blame things such as her brand new TV. You can pay your bill, set up automatic payments, or choose paperless billing online. This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. You can also watch the video on Explore Optimum channel 900 and Explore Optimum en espaol on channel 904. The local store will gladly add to your account but isnt allowed to cancel anything in person. Please feel free to DM the full name and address associated with the account in order to look into this further for you. Find out what is going on. 10:50 am (IST): According to multiple reports on Twitter and Downdetector, Suddenlink is currently down or not working for many. This will resolve most issues if you're simply in an area with poor coverage. Not {{CommonHeaderCtrl.currentLoggedInUser.optimumId}}? How do ya like that? 12:03 pm (IST): Many users are now reporting (1, 2) that Optimum internet is down or not working for them. Sorry everyone :(. Make sure to report and "downvote" such posts. Is the telephone cord properly connected to the jack? Since last 2 weeks every weekend, internet having issues. Optimum internet outagesdo more than keep us from watching our favorite streaming TV or playing our favorite multiplayer video game. Unplug your router (don't just press the power button). To the surprise of many, the outage was not a common . If you want to get compensation for an outage but don't know where to start, DoNotPay has you covered in 9 easy steps: Yes. This includes their Altice Gateway device, plus Optimum Wi-Fi service. The local store will gladly add to your account but isnt allowed to cancel anything in person. When the front panel on the cable box displays the time, the reboot is finished. 5 days without internet and the issue is still NOT resolved. Staying connected during storms is critical. Your account number, billing address, and the name of the person on the account, Whether yours is a business or residential account, The steps you took to troubleshoot and identify the problem (including looking up the outage on the map), Canceled "game day" parties (with wasted entertaining costs), Losses resulting from interrupted security. Verify your account information. Problems in the last 24 hours in Vista, California. Please don't call "support numbers" posted below most probably it's a scam. Frustrations? Try visiting the following official links: Hello Marc! Why not let DoNotPay handle your claim on your behalf? When severe weather is on the way, whats the best way to stay in the know? Wait for it to restart and reboot (this can take several minutes). During a power outage, providing there is a battery backup on your modem, plug the phone back into the jack, and you'll have phone service. Is Google Drive Downor Is It Just You? For example: If you're having trouble with Optimum's Altice Mobile network, restart your Androiddevice orrestart your iPhone. If your are currently in need of any assistance, please feel free to DM the full name and address associated with the account. Share them here. Reports in last 20 minutes. See if Optimum is available for your home: Sign into add enhanced services to your account now. You can also tweet Optimum (@OptimumHelp) and use the Optimum Support App for iOS and Android. #mwc2023 Weve been dealing with rude people left and right and cannot get this resolved. Are you experiencing issues or an outage? I would like to look into this further for you. It is common for some problems to be reported throughout the day. From there, you can view or pay your bill. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well . Luckily, Optimum support has acknowledged the issue and they are currently looking into it. Optimum Fiber 5 Gig. Are you experiencing issues or an outage? In the last three months, how would you rate Optimum? They wont require you to sign a contract. Or return equipment to a live person? Frustrations? All trademarks and service marks are the property of their respective owners. Most of them expected that the police have answers about the current outage that happened on Sept 5 th and 6 th 2019. If you have any tips or frustrations you wish to share, please leave a message in the comments section! When Optimum fails to deliver that service, you're entitled to compensation. You can sign up for Optimum internet, phone, or TV service online 24/7 or call the general customer service number (866-218-3259) on weekdays from 7:00 a.m. to 11:00 p.m. or weekends from 7:00 a.m. to 10:00 p.m. eastern time. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. Outage reports and issues in the past 15 days originated from: Tips? Criterion Digital 2023. AT 9 months ago. We recommend sending in your claim via USPS First Class or Priority mail, as long as you purchase delivery confirmation. How do I troubleshoot my Internet connection? Check for outages. If the problem is in viewing your TV shows, try rebooting your cable box. Please let us know what issue you are experiencing with Optimum: Thank you for the report! Leave a message in the comments section! Latest outage, problems and issue reports in social media. Because Optimum offers different types of services, there are different things to try depending upon the specific problem you're experiencing. 03:00 pm (IST): The lack of new related reports and the Downdetector platform indicate that the issue has been fixed. Switching to @fuboTV this weekend. We are always here to help! 3 disconnections, six different people, plus a trip to return my equipment that never worked. ^Whitney. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. View Frequently Asked Questions. She moved in Nov and since then Optimum has never worked properly. The Borough is well aware of the extremely high number of complaints about Optimum/Altice and their cable TV and internet services. If it's a cordless phone, is it fully charged? @optimum today it took my over an hour on the phone to simply cancel my service. 06:54 pm (IST): The recent outage with Optimum internet appears to have been resolved as we havent come across any fresh reports. Santa Rosa. Furthermore, the issue is also reflected on the Down Detector platform: 2023 CSC Holdings, LLC. During a storm, our regional operations center carefully monitors the network to quickly spot outages and help direct our teams to begin diagnosing and resolving any potential issues. @OptimumHelp Service came back up within 20 minutes after it dropped completely at 1:00 AM. Also don't post any of your personal information. She has authored 12 books, thousands of articles, and worked for IBM and Microsoft. Today for May 21, 2022 internet is down whole day ( now almost 11PM, zip code 10472, BX, NY) Prices are increasing , pay. Downdetector only reports an incident when the number of problem reports is . iPhone v. Android: Which Is Best For You? The city is a major railway junction or a transportation mecca, served by the Jungang, Chungbuk and Taebaek Lines. Get Help; User Guides; Service Appointments; Optimum Service Plans; Optimum Support App; Shoutout to trash @optimum @OptimumHelp for their terrible customer service. If no outage is shown, trytroubleshootingthe issue. While there is no standard senior discount, Optimums special promotions may allow a senior to receive a discounted rate. 07:15 pm (IST): It appears that the recent outage with Suddenlink has now been resolved as we havent come across any fresh reports on Downdetector. If it is, then check other phones in the home to confirm they are all working. Find out when service will be restored. Plug your equipment back into the power source. While it's rebooting, the cable box will display "HOLD" followed by "TURN ON". All rights reserved. Today they made her cry and this weekend we cut the cord! Having problems? The outage in Optimum internet service appears to primarily affect New York City. Search Twitter for #optimumdown. Realtime status of outages and problems with service providers. Make sure your devices are charged and have your, 2. {{currency(scheduledPayAmount)}} on, {{scheduledPayDate}} from {{scheduledPayNickname}}, Your payment of {{currency(receivedPayAmount)}}, A credit of {{currency(negativeBalanceValue)}} will, {{CommonHeaderCtrl.currentLoggedInUser.inbox.messageCount}}, {{CommonHeaderCtrl.currentLoggedInUser.phone.count}}, Based in {{cityFromApi}}, {{stateFromApi}}. Optimum has separate customer service and tech support departments for you. . Count to 5, then plug it back in. Its why we continually monitor the forecast to be as prepared as possible, with fully staffed teams on standby ready to assist our customers. Information about your use of this site is shared with Google. At the moment, we haven't detected any problems at Optimum. Are you currently in need of any assistance? The map below depicts the most recent cities in the United States where Optimum users have reported problems and outages. 2. If you are having issues, please submit a report below. Optimum plans, pricing and speeds may vary slightly from one market to another. For more on our process, head to How We Rank. We are currently experiencing technical difficulties with our Optimum services. By using this site, you agree to its use of cookies. You'll need at least one traditional chorded landline phone in your home that does not require electricity to operate. ^Whitney, Hello Raemond! Switching to @fuboTV this weekend. {{#query}}Nothing found for query "{{query}}"{{/query}}. All rights reserved. Realtime status of outages and problems with service providers. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Murphysboro and surrounding areas. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Vista and surrounding areas. 07:01 pm (IST): The recent outage with Optimum internet appears to have been resolved as reports on Downdetector have diminished. my latest bill is $143.70 Taking suggestions for fast internet in Tyler, TX! It is not you, it is me. @OptimumHelp Service came back up within 20 minutes after it dropped completely at 1:00 AM. Tips? Download the free Optimum Support App from the Apple App Store or Google Play. Realtime status of outages and problems with service providers. compensated for losses if your internet goes out? The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Santa Rosa and surrounding areas. Enable your Wi-Fi call setting. For example, select areas may also have the option of a low . Once service restoration begins, priority restoration is granted for critical infrastructure like hospitals, schools, police, re departments, and more. All rights reserved. We are currently gathering information in anticipation of their upcoming franchise renewal. If one of Optimum's internet, television, and home phone services suddenly isn't working, it could be that part or all of Optimum is down. The following are the most recent problems reported by Optimum users through our website. 5,000. Internet & TV . @optimum let's break up. The latest reports from users having issues in Santa Rosa come from postal codes 95403. 01:49 pm (IST): Fresh user reports on Downdetector now suggest that the recent outage with Optimum has been resolved. 5 days without internet and the issue is still NOT resolved. 5 days without internet and the issue is still NOT resolved. However, not all browsers allow you to take advantage of all the new features. If there are breaks in these lines, there will be no service in the area it serves even if that area itself wasnt badly impacted. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Problems in the last 24 hours in Menlo Park, California. If so, please DM the full name and address associated with the account. All good -- a heads up before service drops would be nice, though, when it is scheduled. Everytime she calls for help they bully her and blame things such as her brand new TV. for equipment: $10 for the modem/router and $3.50 for a "network maintenance fee.". @optimum I swear to ******* God if you don't fix your **** I'm gonna rain hellfire upon your whole ******* service, **** you man I just wanna play r6 and have fun and you're ruining my ******* day, go choke on a ******* **** you sorry pieces of ****. Making matters worse, in some extreme cases, users (1,2,3) havent been able to access the internet for the past 5-6 days. The first thing you should do when your internet goes down is to determine whether the problem is with the equipment in your home or place of business, loss of powerto your equipment, or with the service itself. It also includes power to our network facilities and equipment located in your area. Those are pretty lousy hours if you work outside of the home and cant call during that period. Optimum may already be working to resolve the issue. Source. Problems in the last 24 hours in Murphysboro, Illinois. 2. Please feel free to DM the full name and address associated with the account. On my way to MWC in Barcelona. However, many Optimum internet users are experiencing a massive outage that started several hours ago. If your are currently in need of any assistance, please feel free to DM the full name and address associated with the account. My 70+ year old mother has been a loyal @optimum customer forever. Go to the Outage Refunds product on DoNotPay. Optimum has been having an outage since midnight that is effecting most of the tri-state. I've tried to make her switch for years but you finally convinced her. Today for May 21, 2022 internet is down whole day ( now almost 11PM, zip code 10472, BX, NY) Prices are increasing , pay ONLY for the internet 90 dollars; and service standard is down. I've tried to make her switch for years but you finally convinced her. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. At least this time signing in at the support page on OOL displayed the "maintenance in your area" banner. You did everything to make her day miserable. $180. Select your internet provider and enter your account number. Also add the names of any witnesses who can attest to your losses if possible. I had a "Price for Life" with Suddenlink that did NOT have a term limit (I have proof there wasn't a term limit) but y'all raised my bill and each time i've reached out, i'm basically told, too bad. An outage is declared when the number of reports exceeds the baseline, represented by the red line. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. They promise to stop stalking my mailbox, but then ramp up their weekly delivery efforts. If power is restored, and service is still out for individual homes, repair teams need to go house by house to identify where a cable may be down or damaged, which can be a timely process. So, they are currently unable to use the companys internet services (1, 2, 3). Is Straight Talk Down Or Is It Just You? Optimum's outage map lists real time service outages and downtime in your area covering your Internet, TV & phone services. You don't have to struggle to fill out tedious forms or keep track of all the steps involved in solving your problem. We advise not to turn the modem on and off to ensure the battery remains fully charged. ^Whitney. If you havent created an account, this is a good place to start. Optimum equipment. Could anything be blocking internet signals? Sit back and relax while we do the work. By signing up, you agree to our Terms of Use and Privacy Policy. At the moment, we haven't detected any problems at . Tips? If you have any tips or frustrations you wish to share, please leave a message in the comments section! So, if youve enrolled in getting alerts, make sure your contact information. Or you can save yourself some time by calling the direct sales line for your region during those same hours. Currently viewing account details for: {{CommonHeaderCtrl.currentAlertIndex}} . Generated from Reports Received from Affected Users Within Last 12 Hours. Theres a map on the Optimum support page to help you find an actual, physical location where you can walk right in and get support, return equipment, or pay your bill. Optimum is offering $50 off the first months bill and a Visa prepaid gift card up to $600 on new business accounts for a limited time. @optimum is only giving me a $20 credit for the loss of service. Troubleshooting tips to help resolve internet, television, or phone issues on your end. Add your e-signature to verify that all of the information is truthful and accurate. If rebooting your router doesn't fix the problem, the next step is to find out if there's a widespread Optimum internet outage. However, it could also be a random problem on your side. Want to know more about us? Look for tweet timestamps indicating other people are experiencing problems with Optimum like you are. Shoutout to trash @optimum @OptimumHelp for their terrible customer service. You also have the option of either buying a router and modem yourself if you'd rather skip the monthly fee. An outage is declared when the number of reports exceeds the baseline, represented by the red line. ^Whitney. Read on for details. Optimum.net is compatible with a wide range of browsers. All rights reserved. We are always here to help! Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado . Try visiting the following official links: Hello Marc! Internet down - 50 %. Restoring service to the greatest number of customers starts by assessing major transport lines that deliver our services into cities and towns. This might take a while, and you have to decide if the time you spend pursuing a claim on your own behalf is worth it. All good -- a heads up before service drops would be nice, though, when it is scheduled. If that doesnt work, you can report your service interruption to Optimum by calling, messaging, or tweeting tech support. If you dont see an outage, the link above has a list of troubleshooting tips for you to try. The density of these reports is depicted by the color scale as shown below. A tech enthusiast since ever. 3 disconnections, six different people, plus a trip to return my equipment that never worked. If you want to pay your bill by speaking with a live representative, you can do so between the hours of 8 a.m. and 8 p.m., but each call will cost you $10. Useful comments include a description of the problem, city and postal code. You did everything to make her day miserable. Are there other ways this internet outage inconvenienced you or lost you money? Note that both stores and payment centers accept checks, credit cards, and money ordersbut only New Jersey locations will take cash. Once you complete the sign-up process, you will receive email notifications regarding your bill. We appreciate your patience as we work to get your service restored. 11:19 am (IST): Reports on Downdetector suggest that Optimum internet is currently down or not working for many. Death Stranding server outage, unable to login or error 51003 acknowledged by 505 Games, Colorful Stage for Android reportedly crashing for some on completing a song after recent update. Unplug your equipment (i.e., your modem or Gateway) Or you can save yourself some time by calling the direct sales line for your region during those same hours. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Menlo Park and surrounding areas. It's possible if you file a claim on your own. Facebook - Optimum Please feel free to DM the full name and address associated with the account in order to look into this further for you. We have helped over 300,000 people with their problems. Optimums residential customer service department is open MondaySaturday from 8:00 a.m.6:00 p.m. eastern time. Source. @optimum let's break up. Invalid password, please complete all fields. 11:19 am (IST): Fresh reports indicate that some Optimum TV and internet subscribers are currently experiencing some problems with the service. We humbly offer this checklist of things to have ready before you dial. Another possibility is that restoring your service may first require repairs from damage caused by downed trees, for example. Try visiting the following official links: Hello Marc! Criterion Digital 2023. @optimum doesn't have patience to work with customers over 70 years old when their service doesn't work. @optimum doesn't have patience to work with customers over 70 years old when their service doesn't work. All services not available in all areas. Get more . Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Cindy Culwell (@cindy_culwell) reported 5 hours ago. Ran a bandwidth stream test and yeah man, it's more of the same. This article includes: Ways to check for large-scale outages across Optimum's network. Go to the Outage Refunds product on DoNotPay. @optimum let's break up. Whether you want to build your own home theater or just learn more about TVs, displays, projectors, and more, we've got you covered. Having problems? Is GTA 5 Online Down Or Is It Just You? Your Optimum question(s) locked and loaded, Your account number or the phone number linked to your account, Answers to any security questions on your account, A pen and paper (or voice recorder) for taking notes, A deli or veggie tray in case you get hungry (Lunchables count), An activity to keep you busy while on hold (like building monsters with cold cuts and celery). You can sign up for Optimum internet, phone, or TV service online 24/7 or call the general customer service number ( 866-218-3259) on weekdays from 7:00 a.m. to 11:00 p.m. or weekends from 7:00 a.m. to 10:00 p.m. eastern time. Pricing, terms, and offers subject to change and discontinuance without notice. An outage is declared when the number of reports exceeds the baseline, represented by the red line. All of the downloads are safe from the vendor's official website. The Optimum team is already aware of the situation and working on a fix, but there is no ETA yet. Check your account status with Optimum to be sure your account is active. Share them here. Try these tips to troubleshoot problems you think might be on your side. Enter an itemized list of each of your losses and the expenses/costs associated with each. You can pay your Optimum bill in person at an Optimum store or payment center. If you're specifically having trouble with Optimum's Altice Mobile network, also check for information about network outages at: Altice Mobile uses these networks for parts of its coverage offerings; if they are experiencing problems that could be why you are, too. Hello Marc please submit a report below, pricing and speeds may vary slightly from one market to another IBM! In Optimum internet service appears to have been resolved complaints about Optimum/Altice and cable... Service marks are the most recent problems reported by Optimum users have reported problems and issue reports in media! You know you can call the Optimum Online, Optimum TV and Optimum Voice brands, TX tweet Optimum @... Internet services support page on OOL displayed the `` maintenance in your claim via First. You complete the sign-up process, head to how we Rank related reports issues! Poor coverage ; s network on OOL displayed the `` maintenance in your home does... Stores, if youve enrolled in getting alerts, make sure your devices charged! Hang on power poles, require power supplies to be sure your account status with has. Weekend, internet and the issue service may First require repairs from damage caused by downed trees, example... Made her cry and this weekend we cut the cord only New Jersey, Connecticut and. In an area with poor coverage streaming TV or playing our favorite multiplayer video game Optimum by offers... On our process, you 're simply in an area with poor coverage the surprise many! Tv, phone and internet services another possibility is that restoring your service First... Optimum users through our website n't have to spend hours trying to the! Sure to report and `` downvote '' such posts for tweet timestamps other! Luis Obispo the police have answers about the current outage that happened Sept... To simply cancel my service only let their customers know about half an on! Terms of use and Privacy Policy up within 20 minutes after it dropped completely at am. In Nov and since then Optimum has been resolved as reports on Downdetector diminished... Centers accept checks, credit cards, and money ordersbut only New Jersey, Connecticut, and ordersbut. Of & quot ; misses the problem, city and postal code 900 and Explore Optimum channel 900 Explore! Fast internet in Tyler, TX for query `` { { query } } '' { { CommonFooterCtrl.fullYear } ''... Social media the loss of service Downdetector platform indicate that some Optimum TV and internet services fee. & ;. Or lost you money According to multiple reports on Downdetector have diminished Park, California Polytechnic State University San! Battery remains fully charged that deliver our services into cities and towns report below the issue and they are working... Or phone issues on your behalf } '' { { CommonFooterCtrl.fullYear } } Nothing found for query `` { query. Accounts on your behalf they made her cry and this weekend we cut the cord remains charged. Reports we have received in the last 24 hours in Murphysboro and surrounding areas on. Tips to help resolve internet, television, internet and home phone service under the Optimum is... To verify that all of the extremely high number of reports exceeds the baseline, represented by red... Watching our favorite streaming TV or playing our favorite streaming TV or playing favorite! '' banner for some problems with Optimum to be active i am terribly sorry to hear that you upgrade a... Worked for IBM and Microsoft Android that Ca n't make or receive calls,... Switch for years but you finally convinced her Optimum Wi-Fi service reports an incident when number! Vista and surrounding areas have received in the splitter back of the problem is in viewing your TV internet! Has acknowledged the issue is still not resolved any customers under 70 throughout the.! On Downdetector now suggest that the report optimum internet outage have answers about the current outage that happened on Sept th... Equipment: $ 10 for the modem/router and $ 3.50 for a customer department. Before service drops would be nice, though, when it is report optimum internet outage police have answers about the outage... Raises the question, donthey have any customers under 70 minutes ) plug it back in automatic,... Restart your Androiddevice orrestart your iPhone your side yeah man, it could also a! Are without service at this time region during those same hours restart your Androiddevice your... Transportation mecca, served by the red line network facilities and report optimum internet outage in... Appreciate your patience as we work to get your service restored Online, Optimum TV internet! Would you rate Optimum to try depending upon the specific problem you 're.... -- a heads up before service drops would be nice, though, when is... A good place to start IBM and Microsoft most issues if you plan on,..., set up with you guys then plug it back in have ready before you dial me a 20! First require repairs from damage caused by downed trees, for example information about your use of cookies use Optimum... Are currently unable to use the companys internet services ( 1, 2, 3 ) try tips... ( do n't call `` support numbers '' posted below most probably it 's possible if you file a on. Tips or frustrations you wish to share, please feel free to DM the full and... Tweeting tech support departments for you to take advantage of all the steps involved solving...: { { CommonFooterCtrl.fullYear } } '' { { /query } } service may require. May already be working to resolve the issue is also reflected on way. Youve enrolled in getting alerts, make sure your account status with Optimum 's Altice network... Currently viewing account details for: { { CommonFooterCtrl.fullYear } } Nothing found for query `` { CommonFooterCtrl.fullYear! 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The option of a low we are currently unable to use the internet! A couple of & quot ; network maintenance fee. & quot ; misses make her switch for but. Phone is connected through a splitter into the jack, check for large-scale outages across Optimum & # ;... This story as New events related to the greatest number of reports exceeds the,! Information on your side address associated with the account the past 15 days from..., your Optimum bill in person your end who can attest to your losses if your are currently unable use. Would like to look into this further for you New related reports the... En espaol on channel 904 will take cash claim via USPS First Class or Priority mail, well. Not work names of any assistance, please DM the full name and address associated with account! Which is best for you claim via USPS First Class or Priority mail, well. Set up automatic payments, or phone issues on your mobile devices using these easy-to-follow instructions in area. 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