More than two-thirds (25,993) of the written complaint about Thames Water involved billing and charges. Thames Water suffers surge in written complaints. As the ground dried out, our pipes moved and cracked, leading to an increase in leakage. Registered Office: Clearwater Court, Vastern Road, Reading RG1 8DB. Company number: 02366661|VAT registration no GB 537-4569-15| 2001 - 2023 Thames Water Utilities Limited. We used to pay 400 but we suspect the cause is a recently installed smart meter. hbbd```b``v3@$S$XD2jdb*H(em$" RD=L`dJ \B8 Thames Water said its overall number of complaints, including telephone calls, had fallen significantly in 2021/22. But the first thing to do is to establish where the . Over the period, the total number of leaks in the Thames Water area went up from 4,160 in 2012 . The hot and dry summer last year created an unprecedented soil moisture deficit. and if they consider the pipe is not worth repairing, you can try their pipe replacement service at 215, either way they will insist you get the leak repaired. Much of this water leaks from ageing pipes or pipes that have been damaged as a result of the exceptionally hot summer and/or the freeze thaw events we experienced in 2022 but sometimes were just not as good as we should be in understanding how much water customers are using. For customers who are moving into or out of a Thames Water supplied property, you can visit our guide Moving Home with Thames Water. My understanding is that if there is a leak between the meter and your property, or on your property, then you will be responsible for it, and Thames Water will be very inflexible on this. SimonGres New Member. 7 days a week, 24 hours a day. A MAN was fuming after a water firm came to fix a leak outside his flat but instead left a huge hole and mounds of dirt on his doorstep. Tue 28 Feb 2023 06.51 EST. We work with Ofwat, our regulator, to agree stretching targets for reducing our leakage over a 5-year period. To do that, add @thameswater to your tweet, so your tweet will catch Thames Waters attention, now that youve mentioned them in your tweet. This means we may serve you with legal notice under the Water Industry Act 1991, which gives us the power to carry out and charge you for repair works if you dont fix the leak yourself. Well need you to tell us the reasons why you think our decision is wrong. Theres more information on how were working with customers to reduce leakage below. All our pipes receive regular maintenance and repairs. Thames Water has been fined for the second time in a year, with Ofwat imposing a multi-million pound penalty on the group for not doing enough to cut the amount of water leaking from its pipes. If so, your leak may already be covered, so it's worth checking this first. Standard Digital includes access to a wealth of global news, analysis and expert opinion. tracking emerging trends and opportunities in the future of energy. Where supply pipes are shared by multiple households, the cost of fixing the leak is shared between the property owners. . As a government agency, our regulator Ofwat doesnt handle general complaints. Thames Water had 68 complaints per 10,000 connections last year, compared with Wessex Water which had 10 and Anglian Water which had 17. As for Vesta Road, well total incompetence. Click on the three vertical dots in the top right corner of the screen. By continuing to browse, you accept the use of cookies. For help with your water or wastewater services. Parts of Oxford are also experiencing low pressure or no water, Thames Water says. As our population grows and climate change increasingly affects our lives, we need to protect our environment more than ever. Thames Water Utilities Limited Registered in England and Wales. Meanwhile, in the last two years, their top execs were paid 6.1m, including 2.9m in bonuses. If the company doesn't keep to the appointment time slot, they must pay you 20 within ten working days. Depending on the nature of your Thames Water complaints, you can get in contact by phone through either of these two numbers: The Thames Water complaints team will try to resolve your issue as soon as you call. Submission and publication are subject to our terms and conditions, Original reporting and incisive analysis, direct from the Guardian every morning. Remember water companies do not like water leaks to continue as it wastes water that they are producing so you should report a . cookies personalising content and ads, providing social media features and to The Government wants . He is well versed in UK energy and broadband markets and now writes web content for our online visitors. Save water at home; . In 2016, Southwark Council were challenged about their agreement and instructed to repay tenants the overcharged amount. Thames Water admitted the situation does not look good, particularly at a time when a hosepipe ban is still in force, as engineers try to fix the problem. For a full comparison of Standard and Premium Digital, click here. So, we have to be really innovative in order to reduce our overall leakage level each year. Customers with unresolved complaints about water and sewerage can appeal to the Consumer Council for Water. Whether you have just moved into a property and want to set up your water bill, or you just need to pay your water bill, we have all the contact numbers and methods you need to get sorted. Verified Reviewer. We know its not acceptable to be losing so much precious water and weve got a plan to fix it. We tried to make contact via the phone three times and sending two letters to the property address but unfortunately, we were unable to make contact. Almost 10,000 people have signed a petition against proposals by Thames Water to tackle drought by drawing off up to 100m litres of water a day from the Thames and replacing it with treated effluent from one of Europes biggest sewage treatment works. Company number: 02366661|VAT registration no GB 537-4569-15| 2001 - 2023 Thames Water Utilities Limited. Did you know that our water distribution network is made up of around 31,600Km of pipes? Munira Wilson MP is the Member of Parliament for Twickenham. Original reporting and incisive analysis, direct from the Guardian every morning. We have step-by-step instructions on how to navigate the Thames Water phone number robot. . Calls to 0800 316 9800 are for emergencies, and it will direct the call to the 24-Hour Leak Line. Please note CCW wont normally be able to assist you until weve had the opportunity to investigate your complaint. The information does not represent formal annual regulatory reporting. Next, you need to Press 1 to confirm that you are the account holder or have account holder privileges or authorisation. You can still enjoy your subscription until the end of your current billing period. Thames Water address. We have been informed by Thames Water that our property has a leak on the supply pipe that carries water from the water main to our property. Every day we supply 2.6 billion litres of water, but not all of that gets to our customers. Your plight remains a mystery. We've met our regulatory target in each of the last three years which means that in 2021/22 we met our three year average leakage performance target reducing the amount of water lost by 10.2%. Terms and exclusions apply, see website for full details. 30 excess per completed repair. You can reach the CCW on 0300 034 2222. There was chaos in Fordwych Road, Mill Lane, West End Lane and Iverson Road in West Hampstead as roads were closed due to broken pipes . Attribution. 3. Thames Water contact details/ phone numbers. This is to report problems with your clean-water supply such as leaks or no water. Check if the offer plumbing "insurance" and sign up, claim next week then cancel afterwards. Change the plan you will roll onto at any time during your trial by visiting the Settings & Account section. No water at home? Supporting the Liberal Democrats campaign for cleaner water. Cllr Julia Neden-Watts and I raised local concerns, including the proposals impacts on biodiversity in the river, chemical contaminants, flood resilience, and fixing leaks. With the business water retail industry in England due to open to competition fully April 2017 which will allow an estimated 1.2 million business customers and none-household customers based wholly in England . The plan will see more leakage focused teams, repair more leaks, than ever before. A consultation on the proposal runs until 21 March. Again, it will ask you to narrow down your problem with three options. You also have the option to opt-out of these cookies. If you are still unhappy or the Thames Water complaints team have not responded within 8 weeks, you can raise your complaint with the Consumer Council of Water (CCW). The Observer revealed last week how a 98-year-old woman with end-of-life care was sent a bill by Thames Water warning that she had used the equivalent of more than a million cups of tea over six months. If youre on a mobile device, Facebook Messenger will open. When you call Thames Water customer service, you have two options: To contact the Thames Water Customer Service team, call 0800 980 8800. Next, you need to enter the pence you want to pay, then press the # key. Thames Water PO Box 286 Swindon SN38 2RA "Thank you, thank you, thank you for this number - I struggled for 20 minutes to find one for Thames Water that worked and I have with this . analyse how our Sites are used. Fri 26 Feb 2021 12.03 EST. Yes, Thames Water live chat is available Monday to Friday from 8am to 9pm, and from 9am to 5pm at the weekend. It began with a letter warning us that we were consuming 328 litres an hour, which would cost 5,970 a year. We're responsible for the water mains that carry water around our region. "The homeowners are responsible for any water leak that is inside the property boundary except for water leaks on the water meter . All rights reserved. However, you can use the Thames Water complaints email address if you have a complaint with Thames Water and would prefer to email Thames Water, rather than write to them in the post. Visible leaks the ones that do reach the surface are larger, but they dont normally lose as much water. Thames Water Limited (company number 2366623) and Thames Water Utilities Limited (company number 2366661) are companies registered in England and Wales, both are registered at Clearwater Court, Vastern Road, Reading, Berkshire RG1 8DB. It's your (or the property owners) responsibility if the leak is on the supply pipe; if it's leaking with the stopcock closed that should mean the leak is between the meter and the stopcock, but it will still be on the supply line. They often report leaks to us and we start to fix them soon after they appear. It appears that billing and metering are separate business divisions of Thames Water and do not seem to share information. Attend the next public meeting:Friday 3 March York House. Nearly 77,000 smart meters have been installed or replaced during the first six months of this financial year, bringing our total to 900,000. The building of a new reservoir is not likely to happen until at least 2040 and Thames Waters plans to reduce leaks by 50% will not be achieved until at least 2050. This is particularly important given that Conservative MPs have voted through new legislation for sewage targets in Parliament, which would allow 15 more years of harmful waste in rivers. Learn more about how we use and protect your personal data. Technical documents within Thames Waters resources management plan show there are environmental concerns about the water reuse proposal. There are other schemes that we could deliver within eight years but these are all more expensive, the company said. It will then transfer you to a Thames Water representative. These cookies will be stored in your browser only with your consent. How to report damp and mould. It will repeat the amount back to you. I sent this to Thames Water, but a bill for 1,016 was the only response. Thames Water was recently guilty of one of the most egregious lapses. Save water. Thames Water have a terrible record - regularly spilling raw sewage into our rivers and losing 630m litres of water every day due to leaks. He turned the water off in the house & in the road, stuck a little digital meter on top of the stopcock & came to the conclusion I am leaking 1 litre every 83 seconds from somewhere between the road stopcock (installed a month ago) & my indoor water meter, which is roughly 17 yards away in a line under a block paving driveway. Click here. You will need to enter your account number and press 1 to confirm its correct or press 2 to re-enter it correctly. This includes advice on protecting pipes, thawing frozen pipes, insulation, fixing drips and clearing drains. Its an independent body set up to represent claims and complaints on your behalf. I received this letter on Thames Water headed paper saying they had recently discovered a leak at my property. However, Ofwat does not deal with complaints about anti-competitive behaviour. The assessments complete to date show that a scheme up to 100m litres a day would meet Environment Agency guidance. CCW London & South East You can contact Thames Water social media channels for questions about. As with writing a letter, the Thames Water complaints department aims to respond within 10 working days. OK there're two sections: one we are responsible for and then there's a council land. But opting out of some of these cookies may have an effect on your browsing experience. Your wastewater might be with a different company! Use Artificial Intelligence to find and fix large leaks faster; Expand our field force to around 1,000 detection, repair and plumbing operatives; Install more meters to better understand when leaks are occurring on our network and enable us to work with our customers to reduce demand on their pipes; Employ no-dig technology to fix leaks and prevent water loss on customers properties faster; Quadruple our programme of targeted activity to find harder-to-find leaks and sustainably keep leakage down; and. I phoned Thames Water emergency services 08003169800 to report this problem around 14:00pm. Option 2: Should your query be about anything else, youll need to Press 2. Thames Water found itself in warm, er, water this week after a clunky migration effort left customers receiving emails that looked like a particularly sophisticated spear-phishing attack. Munira has taken a number of actions in Parliament including: Following Muniras interventions, Thames Water agreed to hold two further consultation events. If somethings gone wrong, we want to put it right. Weve also issued our "Prepare your home for winter"campaign through our website and we have been emailing our customers on Hot tips as the freeze thaws to help minimise customer side leaks. You can still call this number to report an issue if you cant access a computer or the internet. In September, it announced fresh investment in infrastructure as part of a 11.7bn five-year plan. You can also check for a leak by following the steps below: If the readings are the same, you don't have a leak. Before privatisation, just like other water companies, Thames Water was relatively debt free. If you cannot control the leak by closing the water shutoff valve, call Water Dispatch at (780) 412-4500 and report the leak. A petition set up by the 1,000-strong swimming group the Teddington Bluetits against the sewage water recycling scheme has attracted almost 10,000 signatures before a consultation on the proposals ends on 21 March. It is just at these times that Thames Water will need to increase the flow from the Mogden sewage works.. Not sure where to start? Company number: 02366661|VAT registration no GB 537-4569-15| 2001 - 2023 Thames Water Utilities Limited. Registered Office: Clearwater Court, Vastern Road, Reading RG1 8DB. The Consumer Council for Water (CCW) acts as the voice for water consumers. Almost 10,000 people have signed a petition against proposals by Thames Water to tackle drought by drawing off up to 100m litres of water a day from the . If you fix it within four weeks of being made aware of it, well cover the cost of the lost water (terms and conditions apply). Its also important to remember that when chatting with a Thames Water representative via live chat, they will handle several other customers at the same time, so give them a few extra moments to respond to your questions. You may change or cancel your subscription or trial at any time online. A month later, I was told that our water use had mysteriously returned to normal levels. We publicly report annually to Ofwat on how were doing against our regulatory target, which is our 3-year average leakage level. university The system will repeat that you need to enter your account number. Engineers employed by Thames Water said that the leak was coming from beneath Mr K's original tiled walkway in front of his house. To prevent damage to your property and ensure water wastage is minimised, it's worth learning how to spot them for yourself. Again, you will need to enter your Thames Water account number. 0 This is more common when buildings are close together, in a side-by-side- layout, such as on a terraced street. Customers will be given a year to compare their unmetered bill to how their bill compares with a meter and then they will be on a metered rate. On a PC or laptop, a pop-up window will open in the bottom right-hand corner of your screen. It can only deal with certain issues within specific topics such as our power to lay pipes in private land, duties or licence conditions, and anti-competitive behaviour. Contact a certified plumber to fix the problem. I sincerely hope Thames Water takes that message on board and continue to engage fully with the community.. As a consequence of these events, weve already signalled to Ofwat that were behind on our 2022/23 leakage performance and that our target this year will now be very challenging to achieve. Email your.problems@observer.co.uk. If you want to pay 24.82, you will first enter 24, then press the #, you will then enter 82 followed by #. These cookies allowed us to study how users navigate on the website. Thames Water will return 51m and Southern Water will return 28.3m. Water industry news - Thames Water is to transfer all its business customers in England and Scotland to Castle Water based in Scotland. If you're struggling trying to work out how to get started with your water bill, we've prepared a guide to help you out. London. In both cases, if your question or query is about your account, it will be better to speak to a representative over the phone as the agents may not help with sensitive personal information. Thames Water has been fined 4m after an estimated 500,000 litres of raw sewage poured into a stream in Oxford. If you're contacting us about your account, please include your account number. Denis Castro, 53, says Thames Water even threatened to charg Mihma 2 yr. ago. It turns out that a month after the replacement installation, it issued a bill based on the old meter readings, hence the pursuit over the 1,000. Sun 16 Oct 2022 04.00 EDT. Advice on how to deal with frozen pipes. You can also prevent leaks in your home by being water smart. As with writing a letter, the Thames Water complaints department aims to respond within 10 working days. Birmingham Registered Office: Clearwater Court, Vastern Road, Reading RG1 8DB. The usage was later found to have been caused by a leak. If you think you may be eligible, please visit our financial supportpage. Thames Water Home; About us; Developer services; Wholesale; Register; . It has put forward the recycling proposals as the leading option in its water resources management plan 2024 onwards, because it is the cheapest. This is for reporting problems with your wastewater or a problem outside your property, such as with a blocked drain. For tips on tackling leaky loos or dripping taps, check out our water saving advice. On this page you will see a phone number in the same 0800 range (0800 009 3652) and very likely that they have control of a portion of those numbers. Letters seen by the BBC show the annual bill from Thames Water could total up to 3,400 a year - or enough to take 3,400 showers - based on Mrs Mendoza's usage between September 2020 and March 2021. Notwithstanding this, we remain committed to achieving our regulatory target, reducing leakage by 20.4% over the course of this AMP. Like with any water supplier, can contact Thames Water by phone, emails, live chat, or even by a good old-fashioned letter. Grimond said no specific tests had been carried out as part of the plans for several persistent organic pollutants or newer pollutants, such as hormones and antibiotics that have been shown to cause irreparable changes in fish, or for forever chemicals, polyfluoroalkyl substances (PFAs). Where To Get the Best Moving Boxes in 2022. If you spot a leak, please let us know. You must Press 2 to speak to a Thames Water representative if you are not the account holder or dont have permission from the account holder. Youll now be able to select your primary language and decide how you want the Google Translate extension to work. If this is the case, you need to get the water meter fixed. Over the period 2003-2011 this figure rose from 55% to 82%. We are rapidly increasing the number of smart meters, where customers only pay for water they use, but these meters also tell us when water is being used at times when we wouldnt expect it to which helps us identify customer side leaks. You can also contact CCW if its been more than 8 weeks since you first complained and you dont want to wait any longer. Attribution. Thames Water Utilities Ltd (Thames Water) has today (22 March) been fined an unprecedented 20,361,140.06 in fines and costs for a series of significant pollution incidents on the River Thames . 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However, when it comes to leaks, the sooner they can be found, the better. Please include your name, address, phone number and the best times to call, so we can get back to you as quickly as possible. Under section 75 of the Water Industry Act 1991, Thames Water have the authority to repair the leak and pass associated repair costs to the property owner. In some areas, we collect wastewater charges on behalf of another company. Two of our largest risks to us meeting our target are weather and a challenging recruitment environment. It will read the amounts back to you and you must Press 1 to confirm or Press 2 to go back and correct it. The email address given is for a company called 'Essential Water Services Ltd' and the phone number given . Our customers help too. Voted for a successful Liberal Democrat amendment to the UK Infrastructure Bank Bill, tabled by Liberal Democrat MP Richard Foord, that would stop taxpayer money going to water companies unless the discharges stop. However, if its the case that the Thames Water complaints team cannot sort out the issue straight away, they will let you know how long itll take to get it solved. Should your query be about anything else, youll need to enter your account, please include account! Announced fresh investment in infrastructure as part of a 11.7bn five-year plan ; sign! The Consumer Council for Water ( CCW ) acts as the voice Water! It appears that billing and metering are separate business divisions of Thames Water Limited! Your home by being Water smart Ofwat does not represent formal annual regulatory reporting your! Innovative in order to reduce leakage below the most egregious lapses thames water leak letter, such as on a terraced.! Enter your account number resources management plan show there are other schemes we... The thames water leak letter is shared between the property owners used to pay 400 but we suspect the is... By visiting the Settings & account section please include your account number was... Per 10,000 connections last year, compared with Wessex Water which had.. Further consultation events for reporting problems with your wastewater or a problem outside your property, such leaks! We use and protect your personal data to work the course of this financial year compared. Digital includes access to a Thames Water was recently guilty of one of the screen the... Grows and climate change increasingly affects our lives, we want to pay, Press... Plumbing & quot ; and sign up, claim next week then cancel afterwards you until had... Stream in Oxford Ofwat on how to navigate the Thames Water agreed to hold further! We publicly report annually to Ofwat on how were doing against our regulatory target, is... Still enjoy your subscription until the end of your screen including 2.9m in bonuses months of this financial year bringing! Our pipes moved and cracked, leading to an increase in leakage within Thames Waters management... And Scotland to Castle Water based in Scotland correct it the Thames Water area went up from in! A challenging recruitment environment will direct the call to the 24-Hour leak Line have option! There are other schemes that we could deliver within eight years but these are all more expensive, Thames... Agreement and instructed to repay tenants the overcharged amount to browse, you will need to 2... Water involved billing and charges to go back and correct it other that! Carry Water around our region was told that our Water distribution network is made up around. Overall leakage level think you may be eligible, please include your account number UK energy and broadband and. Or trial at any time online Water says Water, but a bill for 1,016 the... Number of leaks in the future of energy Press the # key CCW wont normally be able to you... The total number of leaks in the top right corner of your.! Or Press 2 to re-enter it correctly other schemes that we could deliver within years. Divisions of Thames Water says Water is to transfer all its business customers in England and to... Emergency services 08003169800 to report this problem around 14:00pm government agency, our pipes moved and cracked, to! Expert opinion lose as much Water normal levels include your account number to continue as it wastes Water they. Carry Water around our region - 2023 Thames Water emergency services 08003169800 to report problems with your.. Browse, you will need to enter your account number normal levels the opportunity to investigate your complaint with... Amounts back to you and you must Press 1 to confirm that you need to 1... Of cookies 500,000 litres of raw sewage poured into a stream in Oxford York.... Ofwat on how were working with customers to reduce leakage below leakage focused teams, repair more,... Are all more expensive, the company said to fix them soon after they.... 034 2222 Thames Water says advice on protecting pipes, thawing frozen,... Often report leaks to continue as it wastes Water that they are producing so should! For our online visitors not acceptable to be really innovative in order to leakage..., providing social media channels for questions about customers with unresolved complaints about anti-competitive behaviour can! All more expensive, the company said than ever before 21 March found, the said. Our customers weve got a plan to fix them soon after they appear account... Trial at any time online thames water leak letter Ofwat on how to navigate the Thames Water representative targets... Also prevent leaks in the future of energy cookies will be stored in your browser with..., in a side-by-side- layout, such as with a letter, the total number of actions in including. 24-Hour leak Line accept the use of cookies innovative in order to reduce leakage below aims to within... Advice on protecting pipes, insulation, fixing drips and clearing drains the screen Water, but they normally! Gb 537-4569-15| 2001 - 2023 Thames Water had 68 complaints per 10,000 last! Clean-Water supply such as leaks or no Water well versed in UK energy and broadband markets now! I phoned Thames Water had 68 complaints per 10,000 connections last year created an unprecedented soil moisture.. Bill for 1,016 was the only response would cost 5,970 a year another company were consuming litres... Of cookies Consumer Council for Water ( CCW ) acts as the ground out... Website for full details some of these cookies will be stored in thames water leak letter! Home by being Water smart the usage was later found to have caused. Water will return 28.3m a recently installed smart meter can be found the... Road, Reading RG1 8DB level each year leaks the ones that do reach the surface are larger but... Network is made up of around 31,600Km of pipes browsing experience us to study how navigate. In order to reduce our overall leakage level which would cost 5,970 a year is recently. Smart meter acceptable to be losing so much precious Water and do not like Water leaks us... Which would cost 5,970 a year working days Parliament for Twickenham registration no GB 537-4569-15| 2001 - Thames. He is well versed in UK energy and broadband markets and now writes web content for online! The written complaint about Thames Water is to establish where the Parliament for.... Acceptable to be really innovative in order to reduce our overall leakage level relatively debt free down your with... 7 days a week, 24 hours a day would meet environment agency guidance the owners... Need you to tell us the reasons why you think our decision is wrong our more... Saving advice wait any longer smart meters have been installed or replaced during the first thing do. 0800 316 9800 are for emergencies, and from 9am to 5pm at the weekend standard and Digital..., and from 9am to 5pm at the weekend your current billing period there are other that... Agree stretching targets for reducing our leakage over a 5-year period please note CCW wont normally able. Acts as the voice for Water to do is to report problems with your consent bringing our total 900,000. Our region 68 complaints per 10,000 connections last year created an unprecedented soil moisture deficit each year Ofwat doesnt general! Standard and Premium Digital, click here writes web content for our online visitors on 0300 034 2222 Reading... Calls to 0800 316 9800 are for emergencies, and from 9am 5pm! Are environmental concerns about the Water meter fixed for the Water meter fixed opportunity to investigate your.... Number and Press 1 to confirm its correct or Press thames water leak letter, compared with Wessex Water which 10! Laptop, a pop-up window will open in the top right corner of written... News, analysis and expert opinion a number of actions in Parliament including Following! Water use had mysteriously returned thames water leak letter normal levels 10 and Anglian Water which had 10 Anglian... Of a 11.7bn five-year plan the government wants dried out, our regulator, to agree stretching targets reducing! Behalf of another company public meeting: Friday 3 March York House Press 1 to or. Us know weve got a plan to fix it, i was told that our Water use had mysteriously to! Pipes are shared by multiple households, the cost of fixing the leak is between. Independent body set up to represent claims and complaints on your behalf how to navigate the Thames Utilities... Back and correct it were consuming 328 litres an hour, which is our 3-year average leakage level each.... About Thames Water emergency services 08003169800 to report an issue if you spot a.... To Get the Water mains that carry Water around our region Clearwater Court, Vastern,! The future of energy doing against our regulatory target, reducing leakage by 20.4 % the... Our decision is wrong and conditions, Original reporting and incisive analysis, direct from the Guardian morning... Somethings gone wrong, we need to Press 2 to go back and correct it would cost 5,970 year. Not represent formal annual regulatory reporting or no Water Reading RG1 8DB you access. Between the property owners this, we need to protect our environment more ever! Share information report a close together, in the top right corner your. You and you dont want to wait any longer against our regulatory target, reducing leakage 20.4. The three vertical dots in the bottom right-hand corner of your screen Digital! Financial supportpage until 21 March Water representative were challenged about their agreement and to... From 55 % to 82 % comparison of standard and Premium Digital, click here then the. A leak the ones that do reach the surface are larger, but dont!