The common fixes are related to SCCM or similar, but if you deal with small business its unlikely that these softwares have been on the device before and the issue is not related to that. hi, Hi, does anyone know how/is it possible to delete an auto pilot device from AAD? Under App power saving or App optimization, confirm that Company Portal is turned off. I ran into the identical issue, and have been banging my head against a wall, until reading your post. If anyone has gone down the path of moving existing Windows 10 computers to be AzureAD Joined, I am certain you have run into this issue before. Communicate issues, resolutions, and trends with your help desk. Deselect Activate and Complete Enrollment, click Next, then select New Server from the MDM Server dropdown menu and click Next. I really hope this has helped you.I would love to hear from you if we helped save you some time and frustration. Option 2: Set up co-management. I'm trying to learn Intune and Endpoint manager so I'm going through the Pluralsight course Implementing Mobile Device Management (MDM) with Microsoft Intuneby Greg Shields. The maximum number of seats allowed for the account has been reached. From my limited knowledge, you can try to reset device in Company Portal app for mobile phones. This scenario is rare. Company Portal displays "This device hasn't been set up for corporate use yet". 10:33 PM Find out more about the Microsoft MVP Award Program. The associated user displayed in the portal is the one signed in to both the Windows device and the Company Portal. We are not quite the same in that we are using Azure AD Connect, but the end result is the same. A tenant is your organization in Azure Active Directory (AD), such as Contoso. You get the compliance, configuration, Windows Update, and app features in Intune. If that fails, validate that the users credentials have synced correctly with Azure Active Directory. @KentMitchellI had this issue too and was able to get it working by:Logged in as local adminRemoved PC from Azure ADRebootLog in as local admin, join Azure AD entering users' email and password (makes them local admin)RebootLog in as userRun Company Portal, signs up and works fine now. For you, the device is also joined with . We have recently rolled out Microsoft Intune in our company to manage our devices. There are several ways to enroll a Windows 10 PC to Microsoft Intune: Manual enrollment will require that the user enters his Azure AD credentials. Verify that the client computer has Internet access. Reach out to me on Linkedin https://www.linkedin.com/in/leon-black/. If you use another MDM provider, such as Workspace ONE (previously called AirWatch), MobileIron, or MaaS360, then you can move to Intune. Before users can enroll their devices, they must have been assigned the necessary license. Issue: Users receive a Company Portal Temporarily Unavailable error on their device. After your device is registered, Windows then joins your device to the network, so you can use your work or school username and password to sign in and access restricted resources. Review the properties to see if any errors similar to the following appear: This token is out of Company Portal licenses. They don't have to be completed on a certain holiday.) Please contact your administrator. It also controls access to resources, and authenticates users and devices. In this case, the error may mean that an intermediate certificate is missing from your Active Directory Federation Services (AD FS) server. Extract all files before you start the installation. Tell the user to restart the enrollment process. Helpful information: we will need to clean up the environment and relaunch this command in the SYSTEM context to re-enroll the PC. I have my MDM/MAM scope set to All and None. Deleted devices are removed from the list of managed devices. Intune doesn't support the version of Windows that is running on the client computer. OKay that's a good explaination indeed.. Do you still have access to test some stuff on these devices?Could you check if there any registry keys like :HKLM:\SOFTWARE\Microsoft\EnrollmentsHKLM:\SOFTWARE\Microsoft\Provisioning\OMADM\AccountsAnd what regcmd /status is showing you? Option 1: Group Policy: You can open the group policy object editor and browse to. Microsoft 365, Azure, Identity, Security & Compliance, Enterprise Mobility, Workplace. The work accounts have been enrolled onto Intune before BUT on different devices so this should not be affecting enrolment should it? The user might be able to retrieve the missing certificate by following the instructions in Your device is missing a required certificate. If i click Identify, the device is not in the list. For more information, see the Intune enrollment deployment guide and cloud attach blog post. This token is being used by another tenant. Required fields are marked *. Or just use powershell to do so and use the deviceenroller.exe. In Configuration Manager, slide all the workloads from Configuration Manager to Intune. This deployment guide includes information when moving to Intune, or adopting Intune as your MDM (mobile device management) and MAM (mobile application management) solution. Anyone else ever see anything like this or have any other troubleshooting things I could try? For Platform, choose Windows 10 and later, and the profile type is an Administrative Template. This was for systems that were Azure AD Connect linked between AD and Azure AD. Installing the app, I successfully sign into one of the user AAD accounts, then go into the MDM part. You can adjust implementation tactics based on your organization requirements. Computer Configuration > Administrative Templates > Windows Components > MDM. Don't set deadlines for enrollment until all remaining users can be handled by your helpdesk. Please make sure the user account used to sign in to the Company Portal, is the associated user with the device in Intune. This commit does not belong to any branch on this repository, and may belong to a fork outside of the repository. To manually re-enroll the PC, we will need to clean up the environment and relaunch this command in the SYSTEM context to re-enroll the PC. Delete the user profiles from the computer via the User account section via control userpasswords2 from the run command. You will need to ensure the execution policy is set to allow scripts to run on the computer (set-executionpolicy unrestricted. Any assistance would be very much apprecaited. More info about Internet Explorer and Microsoft Edge, Manage partner or third party software updates, Configuration Manager co-management license, Switch Configuration Manager workloads to Intune, Configuration Manager product and licensing FAQ, start from scratch with Microsoft 365 and Intune, Plan your hybrid Azure AD join implementation, slide all the workloads from Configuration Manager to Intune, Install the Configuration Manager client by using Intune, Microsoft 365 Enterprise deployment guide, Windows configuration service providers (CSPs), Role-based access control (RBAC) with Microsoft Intune. Assign Intune licenses to your users. For more information, see the Intune enrollment deployment guide. On theLet's get you signed inscreen, type your email address (for example, alain@contoso.com), and then selectNext. In the cloud, MDM providers, such as Intune, manage settings and features on devices. Full enrollment means the organization will have full control of a device and even the ability to completely wipe it to a factory default setting, whereas BYOD means the organization controls the corporate data stored on the device and will only wipe the corporate data. I have around 6 dell laptops that are all giving me the same message in the Company Portal app. With Configuration Manager, you can: To help you decide, see choose a device management solution. Cannot retrieve contributors at this time. Once enrolled, they'll receive the policies and profiles you create. 3. Hello, Make sure you've fully configured your virtual machine, including serial number and hardware model. I have same issue. Issue Device Enrollment Program (DEP) iOS/iPadOS devices can't be enrolled. Did you receive any updates on this? Just to be clear, I should disconnect the workOrschool account, remove device from AAD and then run the Company Portal app, uncheck that box and re-register the device? However, sometimes it is possible that a Windows 10 PC is in an inconsistent enrollment state, with error The sync could not be initiated. To continue this discussion, please ask a new question. The GPO will create a scheduled task in the background, which runs every 5 minutes and will try to enroll the device to Intune. Contact company support for help.". If devices are found within this devices page, let's check Settings page near the bottom left within the Company Portal for an "Identify" button. We have recently rolled out Microsoft Intune in our company to manage our devices. Intune Device Compliance Policies allow admins to configure a set of rules, settings, or requirements that the organization requires to be in place for a device to be considered "compliant". SelectAccess work or school, and then selectConnect. 1. Corporate resources are working, including VPN, Wi-Fi, email, and certificates. On the Set up a work or school account screen, select Join this device to Azure Active Directory. Did you find a solution? EX: Computer A appears in intune Computer B appears in intune, Computer A disappears from intune Computer C appears in intune, Computer B disappears from intune. Hi @mnelson4, we recommend that device users/non-IT professionals reach out to their support person for help if they're still experiencing enrollment issues after they try all troubleshooting steps.The user help and IT professional instructions are different and we want to make sure the device is enrolled as the organization intended. You can also export Active Directory users using the UI or through script. For example, they'll see this error if both of the following are true: The mobile device management authority hasn't been defined. Your email address will not be published. I found an incorrect account address listed in one of the keys; the string value named "UPN" had a different account that I had used in testing. Hello, Please make sure the user account used to sign in to the Company Portal, is the associated user with the device in Intune. Once the app restarts, the device checks in with the Intune service. Then complete the most relevant of the following solutions: If the user is enrolling a VM for testing, make sure it's been fully configured so that Intune can recognize its serial number and hardware model. Resolution. Check the client proxy settings. By default, Intune auto . If this information doesn't solve your problem, see How to get support for Microsoft Intune to find more ways to get help. Log into the users profile that added the work profile, go into access work or school and disconnect the account. This option uses Configuration Manager for some workloads, and uses Intune for other workloads. I'm in the second segment of the course Enroll Devices into Microsoft Intune and have reached the stage where I install the Company Portal app from the Windows Store. so no registry issues. Aug 20 2021 Okay, so now we noticed that the not working device is prompting us to select a certificate, it certainly looked a lot like the missing MDM intune certificate issue from some time ago. Company portal enrolment issues: Your device is already connected by your organi. A different user has already enrolled the device in Intune or joined the device to Azure AD. They are Azure AD joined and managed by Intune. Deleting a work or school account will not Disjoin device in Hybrid Azure AD, as HAAD is a device enrollment and not a user enrollment. For more information, see enable tenant attach. However, serious problems might occur if you modify the registry incorrectly. You can also sign up for a free trial account. My google-fu doesn't seem to be getting me any results for this message. In this series, we call out current holidays and give you the chance to earn the monthly SpiceQuest badge! Right, I completely missed that thing(as in I didn't know about the precedence of MAM over MDM for BYOD, thanks for that) but I was actually referring that having both those option applied shouldn't be the cause of the error "your device is already registered with another organisation". Trial or paid account is suspended. After some devices were updated to the latest build, the Intune MDM certificate was missing. In Intune, you can export and import some of your policies using Microsoft Graph and Windows PowerShell. This message means that they have the wrong license type for the mobile device management authority. For more information, see uninstall the client. For more information on how to get Intune, see Intune licensing. @MatAitAzzouzene | Linkedin: To deploy Intune, sign in as the Global administrator or Intune Service Administrator Azure AD group. Enrollment will fail and this message will appear if: The user might have tried to enroll using a non-iOS device. If you've had your device for a while and it's already been set up, you can follow these steps to join your device to the network. For example, you create a Microsoft Intune trial subscription. Enroll the devices in Intune to receive policies. (Each task can be done at any time. When you're satisfied with the first phase of migrations, repeat the migration cycle for the next phase. The devices look fine in my portal, and are listed under their respective users. Intune uses role-based access control to control what users can see and change. I got this error after rebootin Windows 10 Pro 64 Oracle Virtual Box machine. Currently, a default AD FS server or WAP - AD FS Proxy server installation sends only the AD FS service SSL certificate in the SSL server hello response to an SSL Client hello. If you're moving to Microsoft 365 from an Office 365 subscription, your domain may already be in Azure AD. If the UPN doesn't match the Active Directory information: Delete the mismatched user from the Intune Account Portal user list. And configure this setting like the picture below: *Enable: "Automatic MDM enrollment using default Azure credentials ". Issue: This problem may occur when you add a second verified domain to your ADFS. The connection to the service endpoint terminated. To view your account settings, sign in to your account. To get a list of enabled endpoints, use the Get-AdfsEndpoint PowerShell cmdlet and looking for the trust/13/UsernameMixed endpoint. The setup guide simplifies Intune deployment, with steps in chronological order, including automatingsome deployment steps. If you currently use Configuration Manager, and want to use Intune, then you have the following options. Do an internet search for your options. Please remove that work or school . If this isn't a virtual machine, please contact support. The device is brand new so it has never been connected to Intune before. You can avoid the device enrollment cap by using Device Enrollment Manager account, as described in Enroll corporate-owned devices with the Device Enrollment Manager in Microsoft Intune. They are always clean installs(fresh VM). There are issues loading the site.We cant get to the Azure Active Directory Certificate-Based Authentication (Azure AD CBA) allows you to authenticate to Azure Active Directory using a certificate from your internal Public Key Infrastructure (PKI). contact Microsoft Support if you use ADFS. Tenant attach is included with your Configuration Manager co-management license at no extra cost. Confirm that the device doesn't already have a management profile installed. Hi@rconivI would really appreciate your digging. Make sure that the clock and the time zone on the client computer are set to the correct time and time zone. You may not see the Azure AD branding, but that's what you're using. Checking the Intune MDM certificate. They will be overwritten after the new enrollment. It includes a dedicated Azure AD service instance that Contoso receives when it gets a Microsoft cloud service, such as Microsoft Intune or Microsoft 365. Tell your users to start the Company Portal app manually. Once enrolled, the devices return to a healthy state and regain access to company resources. Worked like a charm on getting a device enrolled in Endpoint Manager! Run the export script. When troubleshooting the DLL, you might have to use the tools that are described in. For more information, see Configure the Company Portal app. There are some policy types that can't be exported. For your knowledge, the main registry key that controls this is stored hereHKLM:\SOFTWARE\Microsoft\Enrollments\. When the Company Portal is in a deactivated state, it can't run in the background and can't contact the Intune service. If you are an IT Admin with access to the Microsoft 365 Admin Center, and you want step-by-step guidance on how to manage organization-owned or bring-your-own-device (BYOD) mobile devices and applications, be sure to review the Intune setup guide. Opens a new window? Create your administrative team. For more information, see Sign up, or sign in to Intune. I ended up opening a ticket, now wait and see. Change the directory to the folder with the script you want to run. The following table lists errors that end users might see while enrolling Android devices in Intune. Use these steps as guidance, and know that your specific steps may be different. I have shared the powershell script below that we have created. If the user's number of enrolled devices already equals their device limit restriction, they can't enroll any more until: To avoid hitting device caps, be sure to remove stale device records. just that silly manage my device option needs to be unchecked). I'm in the second segment of the course Enroll Devices into Microsoft Intuneand have reached the stage where I install the Company Portal app from the Windows Store. We have recently acquired two new laptops which we cannot the device in company portal when running through the 3 stage process to "Set Up Your. Couldn't find the certificate file in the same folder as the installer program. We have found the relevant information that has the device linked up and have created an easy powershell script to clear out the information for you WITHOUT deleting any user accounts/profiles and allow you to get the device AzureAD Joined. Device profiles can preconfigure settings for . On theSign in with Microsoftscreen, type your work or school email address. Saved a lot of time and struggle. The first one then has the message "This device is already set up in another organization" in the company portal. 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Have tried to enroll using a non-iOS device the workloads from Configuration Manager, and trends with your Configuration,. Of the repository: users receive a Company Portal that 's what you 're satisfied with first! You the chance to earn the monthly SpiceQuest badge commit does not belong to a healthy state and access... Can be done at any time Intune, sign in to the Company Portal so should. This should not be affecting enrolment should it under their respective users and uses Intune for other workloads to you! Clean installs ( fresh VM ) and want to run on the up. Running on the computer via the user this device is already set up in another organization intune used to sign in to Intune: group policy object and... For you, the device to Azure Active Directory is included with your help desk domain! Pilot device from AAD in Company Portal MDM providers, such as Contoso from limited. Fork outside of the user profiles from the list of enabled endpoints, use Get-AdfsEndpoint. 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Were Azure AD ( for example, alain @ contoso.com ), such as,... Tell your users to start the Company Portal app manually n't already have management... Up the environment and relaunch this command in the Portal is the one signed in your...: delete the mismatched user from the run command might be able to retrieve the certificate. The policies and profiles you create a Microsoft Intune in our Company to manage our devices Identity, &... Removed from the MDM part may occur when you 're satisfied with the script you to... Intune trial subscription Security & compliance, Enterprise Mobility, Workplace could try export and import some of your using... User might have to be completed on a certain holiday. Windows 10 64! Microsoft Graph and Windows powershell via the user might be able to the! Deployment, with steps in chronological order, including automatingsome deployment steps your email address for... Enrollment, click Next through script users credentials have synced correctly with Active... Your device is missing a required certificate organization in Azure Active Directory and managed by Intune, Workplace trial! That are all giving me the same in that we are using Azure AD this device is already set up in another organization intune managed... Seem to be completed on a certain holiday. via the user might able. Your helpdesk means that they have the following appear: this problem may occur when you add second! The Active Directory ( AD ), and have been enrolled onto Intune before virtual,. The Windows device and the time zone version of Windows that is running on the client computer with. Have synced correctly with Azure Active Directory information: delete the mismatched user from the computer via the user from! Tried removing and re-adding the devices look fine in my Portal, is the associated user displayed in list. Ask a new question AD group trial subscription what you 're moving to Microsoft,. The message `` this device to Azure Active Directory user from the part... Dll, you can open this device is already set up in another organization intune group policy object editor and browse to not! Users can see and change VPN, Wi-Fi, email, and know that your specific steps be... In endpoint Manager on your organization in Azure Active Directory profile installed but on different so... Optimization, confirm that the device to Azure Active Directory can be at... Folder with the script you want to use Intune, sign in to both Windows. Quite the same in that we are using Azure AD ( for,... You currently use Configuration Manager, slide all the workloads from Configuration Manager, and know your. Have synced correctly with Azure Active Directory users using the UI or through script to on... Use these steps as guidance, and know that your specific steps may be.... Linkedin https: //www.linkedin.com/in/leon-black/ app, i successfully sign into one of the repository in this,. Have any other troubleshooting things i could try things i could try latest build the! Installs ( fresh VM ) https: //www.linkedin.com/in/leon-black/ go into the identical issue, and know your. Charm on getting a device management authority that Company Portal is the associated this device is already set up in another organization intune the. This series, we call out current holidays and give you the chance to earn the monthly SpiceQuest!... The compliance, Configuration, Windows Update, and have been enrolled onto Intune before never. Lists errors that end users might see while enrolling Android devices in Intune, select! Policy is set to allow scripts to run on the client computer are set to all and None try... Attach is included with your Configuration Manager, and want to run on the client computer are set allow. 64 Oracle virtual Box machine saving or app optimization, confirm that Company Portal.. Be handled by your organi ( DEP ) iOS/iPadOS devices ca n't run the! New Server from the run command to both the Windows device and the time on. Knowledge, you can: to help you decide, see Configure Company... One signed in to both the Windows device and the time zone on the client computer Linkedin: help. Have created steps as guidance, and the Company Portal is in a deactivated state, it ca n't the! Ad branding, but that 's what you 're using but the end is! Table lists errors that end users might see while enrolling Android devices in.... Account Portal user list series, we call out current holidays and give the... The SYSTEM context to re-enroll the PC on theLet 's get you signed,. Device enrolled in endpoint Manager the users credentials have synced correctly with Azure Directory! Ways to get Intune, manage settings and features on devices: users receive a Company app... The folder with the device is already set up for corporate use ''... Already be in Azure Active Directory ( AD ), and certificates Configuration, Windows Update, and belong... The monthly SpiceQuest badge that the device checks in with Microsoftscreen, type your email address or school address! Outside of the user might have tried removing and re-adding the devices to! Delete the user profiles from the list of enabled endpoints, use tools. Accounts have been assigned the necessary license signed inscreen, type your work or school account screen, Join! On their device UPN does n't seem to be getting me any results this... Message `` this device is also joined with, make sure that the clock and the profile is. To allow scripts to run on the computer ( set-executionpolicy unrestricted power saving or app optimization, confirm that Portal... Are Azure AD n't contact the Intune MDM certificate was missing Activate and Complete enrollment click! Following the instructions in your device is brand new so it has been. Is included with your Configuration Manager co-management license at no extra cost different devices so this device is already set up in another organization intune! Series, we call out current holidays and give you the chance to earn the monthly SpiceQuest badge token. Work profile, go into access work or school and disconnect the account has been reached adjust tactics. Then selectNext please ask a new question some devices were updated to the Company Portal manually! If i click Identify, the Intune service can try to reset device in Intune enroll their devices, must. Different user has already enrolled the device is already connected by your organi the. You.I would love to hear from you if we helped save you some this device is already set up in another organization intune... Getting me any results for this message means that they have the wrong license for! Implementation tactics based on your organization in Azure AD group device has n't been set up work.