Monitoring and management of provisioned mobile devices should be kept in-house. Get read receipts of policy and safety messages via frontline messages. We work with you to select the best-fit providers and tools, so you avoid the costly repercussions of a poor decision. Each IT staffing benchmark reports include our recommendations for optimizing the productivity of each IT job function. It's been a wild ride. I handle all help desk calls. A business may calculate this ratio by hand or use an online HR-to-staff ratio calculator. 153 users, 171 laptops/desktops, 180 mobile devices. Coaching your employees to build trust involves providing guidance and support to help them develop the skills and behaviors necessary to establish trust with their colleagues and clients. Purchase individual chapters (click for pricing): This special collection is a valuable source for IT executives interested in planning IT headcounts and benchmarking their IT support levels with those of similar organizations. The term employees cycled through before their term was up as they learned we had no intention of retaining them, so training became an issue and was my justification for the 2nd hire. Of the 65: 8 are 100% management (non-technical) True, there are many, many variables that determine what the "ideal" ratio would be, however, it isn't 150:1 or even 100:1. (edit) We also supported 30 proprietary apps, some written in-house, most by contractors and all very ancient. 1 VM with monitoring software, log collection, etc. Didn't find what you were looking for? For example, the typical IT staffing ratio (the number of employees supported by each IT worker) is 1:27 among all companies included in the survey. The way I figured it, I can be flexible. Currently there is a team of 5, but each of us is Pidgeon holed into their own specialist area, so we all support at the same ratio. Shreya Futela, WebIn this study, we use four benchmarks to assess data management staffing levels: data management staff as a percentage of the IT staff, data management staff as a percentage of the Application Group, users per data management staff member, and applications per data management staff member. What happened if you would say no? To find out more about how to track time for your IT staff, contact us today. Managing everything what looks like IT (incl. Standard Windows environment. If you take out those highest numbers, heres how they average out: The median average was 123 users per tech. I always take my laptop, just in case. IT QA Staff as Percentage of Application Group, by Organization Size. Privacy Policy. In the 15 years I have been with this company the only time I had a serious issue supporting the end users and doing projects was recently, and only because the executive in charge of the project felt we had to have 5 hours of meetings a day for three weeks.All of that to say, it really depends on the IT staff and relationship with users, I guess. The most difficult to get rid of was written in largely undocumented COBOL, and duplicating all the functions took 15 years of development. Otherwise, it's impossible to measure whether you're meeting expectations or not. Efficient Hours in Manufacturing: Turning Lost-Time into Money-Found, Augmented Reality for Pharma: Boost workforce accuracy and productivity, EV Maker Lucid to Focus on Sales Conversions, Building Brand Advocates, ISM Report: Manufacturing Activity Improves Slightly But Still Continues to Shrink, USPS Takes a Detour on Oshkosh BEV Plan, Awarding Ford a Contract, Talks Kick Off on Global Plastic Trash Treaty. at The beginning we had 3 IT staff for 95 users across 7 locations all within 2 hours driving(most within 1 hour, 1 office was 2 hours away). 3 NAS - File storage, cloud sync tasks, etc. Their numbers included both staff and students. Over 30 IT head count ratios are provided for benchmarking IT staff counts, measuring IT worker productivity, and achieving efficiency within the IT department. Were offering this special bundle, packed with over 100 figures and more than 200 pages of benchmarks, at a 75% discount over the cost of these 16 reports if purchased separately. SolarWinds has a deep connection to the IT community. To be fair, nearly all of the respondents with more than 700 users per tech were supporting schools. I was able to hire 2 to replace her, which helped tremendously. We also went from Win NT servers with user manager to 2000 and AD, which ended the custom profiles the previous CIO was so fond of. 2023 Endeavor Business Media, LLC. Employees are spread out across the continental US, currently in 11 different states. One way is to look at the number of IT staff members related to the number of users they support. I knew an IT guy who was darn proud he was the sole IT person who was able to handle a small school district himself. This metric can be used to measure the amount of data that a company has in relation to the number of IT staff members that they have. How many server support staff members does an organization need today? The fewer the people, the less responsive they're going to be, and one could argue that you're just waiting for disaster to hit. Base Your IT Service Desk Staffing Ratio on the Number of Business Consumer Contacts per IT Service Desk Analyst, Engage in Benchmarking, Rather Than Quick Comparisons With Industry Averages. We work with you to select the best-fit providers and tools, so you avoid the costly repercussions of a poor decision. I was at a school with over 1000 students, and nearly 200 faculty and staff, mixed environment, 90% macOS and 10% Windows. My company actually walks their talk about work-life balance and gets on us if we're not taking time off for ourselves. The mean response was 136:1. And the mean average was about 161 users per tech. https://www.facebook.com/pages/IndustryWeek/91310488418, https://www.linkedin.com/company/industry-week, https://www.youtube.com/user/industryweek, Difference between staffing in ideal and real worlds impacts organizational productivity. Were offering this special bundle, packed with over 100 figures and more than 200 pages of benchmarks, at a 75% discount over the cost of these 16 reports if purchased separately. Learn how to simplify employee scheduling, optimize labor costs across locations, and help managers make the right decisions in the moment. Auvik provides out-of-the-box network monitoring and management at astonishing speed. more recent survey from Robert Half Technology, SolarWinds Makes ITSM Debut with SolarWinds Service Desk, Why the Service Desk Has Become the Center for Employee Engagement, 4 Key Integrations to Consider for Your Service Desk, Average number of service desk tickets per month, Call prep and call wrap-up time (documenting or closing tickets). An important consideration is whether to analyze the IT staff to employee ratio or the IT staff to user ratio. Applications per IT QA Staff Member, by Organization Size, IT QA as Percentage of IT Staff, by Sector, Applications per IT QA Staff Member, by Sector, Trend in Web/E-Commerce Staff as Percentage of IT Staff, Web/E-Commerce Staff as Percentage of IT Staff, Web/E-Commerce Staff as Percentage of IT Staff, by Organization Size, Web Staff as Percentage of Application Group, by Organization Size, Users per Web/E-Commerce Staff Member, by Organization Size, Web/E-Commerce Staff as Percentage of IT Staff, by Sector, Users per Web/E-Commerce Staff Member, by Sector, Percentage of IT Organizations with Web/E-Commerce Staff, Trend in Project Managers as Percentage of IT Staff, Project Managers as Percentage of IT Staff, by Organization Size. This staffing model assumes that each employee has their own computer and that the majority of support requests are for desktop computers. Poll: IT Pros, how much of your time is spent on strategic planning? I say it this way because this is a common enough question that approaches the problem from the wrong angle, and it frequently does. As such, it is important to staff the Help Desk appropriately. 3. 2023Gartner, Inc. and/or its affiliates. remote offices were no more than 5-7 people. The condition of the office was really bad. Here is what I found. Its common to hear the IT service desk staff has become so swamped with work they feel like IT firefighters, working long hours and straining to keep the companys IT infrastructure functioning during business hours and throughout the nights and weekends. Also provided me with more T-shirts than I will likely ever be able to wear out. The last way to calculate IT staffing ratios is to look at the number of IT staff members in relation to the number of IT projects they are working on. If you are solo supporting 120-ish folks, you will probably need some help soon if you didn't need it last week. WebOur overall IT staff is about 65 people supporting 450 internal users, 12,000 external users, 500 servers & network-based devices (not including printers), and 1000 desktops. Our independence as a research firm enables our experts to provide unbiased advice you can trust. WebCIOs, IT executives and managers, HR professionals, and staffing agencies use this collection as a strategic source of staffing analytics. On call? A low data management staffing ratio indicates that a company has fewer data and may be able to get by with fewer IT staff members. I occasionally do a little overtime to roll the servers after patching, and the occasional travel. We're Geekbuilt Standard Windows environment. Just me for the bulk of the IT stuff. Users per Project Manager, by Organization Size, Applications per Project Manager, by Organization Size, Application Programmers per Project Manager, by Organization Size, Capital Budget per Project Manager, by Organization Size, Application Programmers per Project Manager, by Sector, Project Managers as Percentage of IT Staff, by Sector, Applications per Project Manager, by Sector, Trend in IT Security Staff Members as Percentage of IT Staff, IT Security Staff Members as Percentage of IT Staff, IT Security Staff Members as Percentage of IT Staff, by Organization Size, IT Security Staff Members as Percentage of Network Group, by Organization Size, Applications per IT Security Staff Member, by Organization Size, Network Devices per IT Security Staff Member, by Organization Size, Network Devices per IT Security Staff Member, by Sector, IT Security Staff Members as Percentage of IT Staff, by Sector, Network and Communications Group as Percentage of IT Staff, by Sector, Applications per IT Security Staff Member, by Sector, Trend in IT Managers as Percentage of IT Staff, IT Managers as Percentage of IT Staff, by Organization Size, Users per IT Manager, by Organization Size, IT Managers as Percentage of IT Staff, by Sector, Percentage of Organizations with IT Finance and Clerical Personnel, Trend in IT Finance as Percentage of IT Staff, IT Finance as Percentage of IT Staff, by Organization Size, Clerical Staff as Percentage of IT Staff, by Organization Size, Trend in Communications System Support Staff as Percentage of IT Staff, Communications System Support Staff as Percentage of IT Staff, Communications System Support Staff as Percentage of IT Staff, by Organization Size, Network and Communications Group as Percentage of IT Staff, by Organization Size, Users per Communications System Support Staff Member, by Organization Size, Communications System Support Staff as Percentage of IT Staff, by Sector, Users per Communications System Support Staff Member, by Sector, Copyright 2023 - Avasant and affiliated companies, Global Equations Country Data and Index, Digital and Application Services Benchmark, Avasant Empowering Beyond Summit 2023 Middle East, Purchase the full bundle of 16 chapters now, ERP Users per ERP Support Staff Member, by Size of Installation, ERP Users per ERP Support Staff Member, by Vendor, ERP Users per ERP Support Staff Member, by Sector, ERP Users per ERP Support Staff Member, by Age of Installation, ERP Users per ERP Support Staff Member, by Years Since Last Upgrade, ERP Users per ERP Support Staff Member, by Level of Modification, ERP Users per ERP Support Staff Member, by Deployment Type, with 200-Plus Users, Trend in DevOps Engineers as Percentage of IT Staff, DevOps Engineers as Percentage of IT Staff, DevOps Engineers as Percentage of IT Staff, by Organization Size, DevOps Engineers as Percentage of Application Group, by Organization Size, Users per DevOps Engineer, by Organization Size, Applications per DevOps Engineer, by Organization Size, DevOps Engineers as a Percentage of IT Staff, by Sector, Percentage of IT Organizations with DevOps Engineers, Trend in Business Analysts as Percentage of IT Staff, Business Analysts as Percentage of IT Staff, Business Analysts as Percentage of IT Staff, by Organization Size, Business Analysts as Percentage of Application Group, by Organization Size, Users per Business Analyst, by Organization Size, Applications per Business Analyst, by Organization Size, Business Analysts as Percentage of IT Staff, by Sector, Applications per Business Analyst, by Sector, Percentage of IT Organizations with Business Analysts. Currently the only IT for a company with six locations in two states. Nick Michelogiannakis, This metric can be further broken down into different job functions, such as desktop support, server support, or network support. Developed by network and systems engineers who know what it takes to manage today's dynamic IT environments, is one of the most important functions in any organization. Your daily dose of tech news, in brief. Take my laptop, just in case real worlds impacts organizational productivity agencies., 180 mobile devices, etc assumes that each employee has their own computer and that majority. Optimizing the productivity of each IT job function written in largely undocumented COBOL, and agencies! May calculate this ratio by hand or use an online HR-to-staff ratio calculator 153 users, 171,... Duplicating all the functions took 15 years of development or not important to staff the help Desk appropriately be! 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