71,211 were here. We are also considering Secrets Akumal but it is more money. Yes it is closed. ... Interpol raided Secrets Silversands yesterday to rescue remaining guests and staff that were being held hostage by a cartel. Several individuals had filed “fake paperwork” claiming they were the new legal owners,and this was recently overturned. I know the staff is still not back to work. I am reluctant ever to say that something is impossible, but knowing Mexico the way I do (we own a house further up the beach) I will happily say that it IS impossible that they could rehabilitate the place before December 15th. NO ONE INFORMED US. How does a thrving resort generating an 8.5 million dollar a month cash flow each month close. I think SSS is a thing of the past unfortunately. We were 2 scared Americans thinking we got scammed. Required fields are marked *. Ok, to get this back on the subject of Silversands. I fly weekly usually, right after Secrets I was off to St Louis. Yes, I read about the Maroma renovation stages. The Secrets brand isn’t consistent is my experience ! Have you had a bad experience with Expedia? I fear that the old SSS will go away and so will the staff. Closed for over 8 months loosing millions of dollars. Just revisiting this. Please post if hear anything else. Senior Vice President, Global Commerce & Distribution. While originally they hoped to be open by September, they are going to take some time to spruce it back up and do it right. Hope that you used a credit card for your deposit. We thank you for your continued support and we look forward to serving you at the new Secrets Silversands Riviera Cancun. Hi Jay, E….did you make it to Playa Mujeres before the pandemic? If secrets Silversands would fully renovate their resort and do something similar to what the Hard Rock Riviera Maya did making man made lagoons they would be a top notch resort. You can snorkel with the turtles right off the beach. Sorry to hear that. Now that it looks like SSS will be closed indefinitely we are thinking about Secrets PM. One on each side of the pool at the beach end. I have seen so many responses to this topic and I just don’t understand why. Perhaps searching, or one of the links below, can help. Does anyone know if the swimout suites have chaise lounges? We have been going there 1 or 2 times a year for the past 10 years. Hi Jay, Thanks! He also said that most of the employees have moved on. Any updates on what happened on the 11th? Anyone know details? Yes it is now closed but is supposed to reopen. If you are thinking of a swim-up there, there are no tiled loungers in the pool, but the terrace (in the PC upgrade) has a day bed, table and chairs, you can walk right into the swim-up pool. There has been live entertainment at the pool, bands on Saturday and yesterday, and a dance show on Sunday. You’re welcome, if I hear anything else I will post it. Might not be the fanciest resorts but most reliable in my opinion. Sure we’ll have a great time…..beats Massachusetts in February . As far as going to Dreams, you could walk there on the beach (right next door), or a golf cart will take you from the pickup area by the rooms. Looking online it says Secrets Baby Beach Aruba isn’t opening until 2021. Answer 1 of 3: Neither of these resorts are showing up in my travel searches....anyone know what's a happening? Just a week ago the resort was saying they were on track to open December 15, but no one seems to believe them at this point. Have you been there since they’ve renovated? I haven’t heard anything since my update from February. Embark on your secluded getaway in some of the most coveted locations in the world, and … As always, we are committed to providing our [guests] with the highest level of standards and the best possible vacation experience. All rights reserved. Thank you for the update, we appreciate it. There is also a beach bar with swing bar seats, pretty cool. Loosing all that money month after month doesn’t make sense. Secrets Silversands Riviera Cancun Bahia de Petempich. Best bang for one’s buck. You can rent jet skis or go para sailing right off the beach if you like as well. At least they are still saying it will continue to be am AMResort. Lots of info on there. Oceana, Seaside Grill, and El Patio are right near the rooms. The resort is in need of a full blown renovation. We considered Secrets Aruba (opening April 1st), and Secrets St Martin (opened February 1st), but liked Playa Mujeres enough to return next year. Dive deep into a romantic retreat at Secrets Resorts & Spas, where adults escape the everyday amid the natural allure of the Mediterranean and Caribbean. Did you try emailing Eugenia Montes at the email address above? It seems we can’t find what you’re looking for. I think if SSS opened, we might come back here. Please post about your experience when you get a chance. I think the Capri is older, isn’t it? Your email address will not be published. I just heard from a very reliable source in Cancun that the strike at SSS is still on and there is no reopening date in sight. Hope you and your wife y having a good time. They will almost certainly have to hire new staff and train them in order to have a properly functioning hotel. There is even some drywall that has fallen down from the ceiling in the reception area. Jay, After the court case was settled they were saying a month or two, but now it’s up in the air. It sounds like you have been to several Secrets resorts in the Rivera Mya area. That being said I just don’t understand WHY so many are in love with Secrets Silversands ??? Shared! Go to Akumal its amazing this could stay in courts for years. Also, because the contacts listed have gone the rounds on social media I would imagine they have been inundated with calls and messages. Looks like December it is for the reopening. I guess for us, we liked the size of Secrets as it was easy to navigate and we were familiar with it and all the dining options. We arrived this past Monday, 9/09/19. Glad to help. 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Would just love to know what’s so special about the resort. It began Friday in the afternoon. I love Riu resorts. So check out the cities below, find the nearest one and sign up today. From what I understand, the court battle regarding Secrets Silversands has been resolved with the original owner coming out on top. Not sure when. Thanks. Hope you enjoy the Secrets. Anyone ever hear anymore on the old (now) Secrets Silversands??? all Secrets are owned by different people .. AMRESORT/Secrets is only the management company …This is why some of these owners don’t choose to spend the money to keep them up .. This is one day workshop created to help you work on specific items you are needing in your business and your creative life. It doesn’t sound good at this point. I wonder if the employees were ever paid after the settlement. I checked Fibra Inn’s twitter feed and they haven’t posted anything there for quite some time. Notify me of follow-up comments by email. Thanks.. Will do. Someone told me November is more realistic…let’s put it this way, I wouldn’t hold my breath. Stay tuned. I will post when I hear back from him. info.sesrc@secretsresorts.com. Thanks. We’re looking at either booking Secrets Capri or Secrets Playa Mujeres. My reservation is in February, going to touch base on the 23rd of this month to see what the newest update is. secrets are the property management company only all secrets are privately owned. info.sesrc@secretsresorts.com. Hotel Class: Luxury. Secrets Silversands is situated on the Yucatan Peninsula, a mere 15 miles south of Cancun. Hearing that is making us look forward to our trip there on March 15. Keep the updates coming! We went to Seaside grill for dinner, lots more options on the menu and the food was great. the driver used a translation App on his phone to tell us the resort was closed and took us back to the airport to speak with his supervisor. Thank you for your response. I read that most of the former employees are now working at other resorts…maybe they will return once the resort reopens. As far as I know, they are still on strike. Glad to hear that you are enjoying the resort and for posting about it. But you sit at a table and they take your order. They have employee training and resort standards on a high level across the board and renovate properties regularly. It’s been difficult to ascertain the real story about reopening dates. Hopefully Silversands reopens by February and we can return there, but we have to have a back up plan. Thanks so much for posting updates!! Just looking for any updates on Secrets Silversands. secrets silversands open. Just heard on FB that Silversands is closed, and has supposedly been sold. Thanks! Beach is very small and crowded, not as many restaurant options, smaller buffet, buildings are dated, and our room smelled like mildew. At this point it doesn’t look good. Secrets Silversands Riviera Cancun is still open. Please post after your trip to let us know how you liked it. Jay: Just read that the strike is on. Answer 1 of 39: Just heard on FB that Silversands is closed, and has supposedly been sold. I agree that with the strike one won’t know any time soon when it will reopen. Some wholesalers have gotten too big for their britches, so to speak. I can’t tell from the pictures. Should have used a travel agent. Not a soul in sight and no security. Think I’ll book it and if need be cancel 46 days out if Secrets is going to be open. all these resorts have pages you can join …. Enjoy! Although the strike was settled, i wonder if the workers ever got paid. No new bookings, and current guests are being relocated. The beach is so much nicer than Silversands was. No idea what we were gong to do and our Spanish was very, very limited. Thanks for all the input. If the owner doesn’t have funds to pay the employees, then how will they be able to renovate. Jay: Nothing but crickets since the last indication that Fibra Inn purchased the property. Post was not sent - check your email addresses! Secrets Silversands to Reopen Posted on July 30, 2019 by admin FYI: As of 07/08/20, the resort has reportedly resolved all legal problems and will spend the next several months getting ready to reopen the fall of 2020–they are trying to reopen before the very busy holiday season, but there is no set reopening … It’s funny that a resort that was closed for awhile has a strike. Booked my air last night for our February 2021 trip to Secrets Playa Mujeres. Jay: Thank you so much for the update! Thanks for the information. You do need to either take a long walk or golf cart ride to the theater and some of the restaurants. That means Secrets Silversands will remain an AM resort with the original owner maintaining control. I guess I just don’t get it ? If you look at the latest post from “Staff Silversands” on Facebook it looks like the company has finally settled with the staff a couple of days ago and the strike should be over. My wife and I enjoyed reading them. Hope they reopen soon and are able to keep the same staff. Hopefully we like it as much. Secrets Silversands Riviera Cancun. They don’t come out at lunch and grill on the grass like they used to at SSS. It was our home away from home. I love Aruba, maybe I should try that one. Since it sounds like the strike is over, maybe there will be some progress. If you are thinking of booking, it’s more of a safe bet for the end of this year. Your email address will not be published. Yes, I am fine with admin sharing my email address with you. Canceled 5 days before we were ready to leave. Has anybody heard anything more about SSS reopening? It did not look that bad. Secrets Wild Orchid exudes a playfully cool Jamaican vibe. I don’t have Facebook, but am able to see the staffs posts here: https://m.facebook.com/Staff-Silversands-101137944564185/posts/?ref=page_internal&mt_nav=0. At this point we’re just going to Secrets Playa Mujeres in February. Barefoot grill is different, you can’t just walk up and get a burger. Looks like I’ll be at Secrets Playa Majures this February. I thought they told me it was opening April 1st, but I think I have it confused with another. Have you heard anything from your source about the status of SSS? What a temporary nightmare, but glad you had a good stay at Secrets the Vine. we’re still liking it , Jay, As the place stands now it’s bottom of the Secrets Resorts. Since you’ve been to many Secrets resorts, what do you think about the Capri? Staying more than once at a resort is always a strong statement considering the competition. Thanks for letting us all know about the strike, I didn’t know it was over at this point. How long it takes them to reopen…who knows. Could probably be up and running in 30 to 60 days when they get their act together. Videos are available on fans of Secrets Silversands … Secrets Akumal is a beautiful property–are you a snorkeler? Been trying to get a refund on my deposit and they’ve gone silent now….no response. Maybe people have fallen in love with the employees of the Silversands but there are great staff at most all resorts in Mexico from my experiences. Answer 1 of 2: Anyone heard anything about Secrets Silversands reopening? Sounds like a great vacation either way! Anybody have any more information on SSS? You take a golf cart to get up there. No, but does that also mean that the strike is over? At some point, these individuals proceeded to destroy the facilities and steal electronics. E….forgot to mention. Just watched the video from October 30. Puerto Morelos, Benito Juarez, Quintana Roo 77580 Mexico. We booked thru Expedia.com. Hopefully they get open soon. Just got up so I can catch the morning sunrise we arrived yesterday and are pleasantly surprised how much we enjoy the resort. Hopefully you can get there in 2021 as well. Been to Riu in Cancun, unfortunately really not impressed. I’m reading more stories about those who’ve booked with them and found out their room reservation didn’t exist when they got to the resort. I just tried calling SSS and Verizon said “the party was temperarally unavailable”. Can you recommend what you think would be the top 2 Secrets resorts in the area. They are still saying the 15th of December, but I don’t believe it. Please let us know how you like Secrets Playa Mujures as my wife and I will be looking for a new resort. Jay C, For any additional inquiries, please contact Eugenia Montes, Director of Sales at SecretsSilversands Resort & Spa at emontes@secretsresorts.com or Maru Suarez, Regional Commercial Director, Mexico Caribbean North at msuarez@amresorts.com. I am also reading about a mosquito issue there. You do have the option to eat at Dreams next door which has 11 dining options, in addition to the 7 here. Meanwhile, the resort has green pools, neglected grounds, and is in need of a general renovation; the resort is supposed to reopen in three weeks, but time will tell if this is enough time to bring the resort back up to snuff. Which one do people like/dislike and why? I wouldn’t count on it opening prior to Dec., but now there is no projected opening date that I am aware of. Now I’m not sure which one is opening April 1. Thanks, really appreciate the info. Better than SSS rock show. I will check out the Aruba recommendation, sounds like something I’d love to do. You can either sit in an area and be waiting on, or they will deliver food to you where your sitting. Any update on Secrets Silversands reopening? A couple of times a year for 10 yrs. I haven’t heard anything else besides the fact the employees went on strike. There was some brouhaha over individuals attempting to enter the property to take some documents several days ago which wound up with representatives of management meeting with employees on strike promising not to do that again, but outside of that I think the situation is pretty much the same. Just heard on FB that Silversands is closed, and has supposedly been sold. Now it just doesn’t go through and my phone says it is an invalid number. But my CC company took care of it. Any help would be appreciated. Additionally, we are pleased to announce that new arrivals are being accepted starting December 14, 2019. Must be another one somewhere…… maybe the one in Spain? I was at a concert and just saw your post. Rock show was great last night…don’t miss it. Interested In A Brand New Secrets Resort? A modern marvel in contemporary design, Secrets Silversands is nestled in lush tropical vegetation and surrounded by cool blue waters on the Riviera Cancun coast. Pretty cool area, to walk around. Glad your CC company took care of the situation with SSS. I checked and they are still not accepting any reservations. If you decide to book SSS if future reservations are possible, you may want to invest in trip insurance which allows you to cancel for any reason. If you did, I would call the credit card company now to dispute the charges. We were trying to figure out where everyone was. AMResorts is a collection of luxury resort destinations, each with its own unique personality. Yeah, we’re back home now after an amazing week. I just read an article the other day and it basically said the owner is trying to come up with the money to reopen the resort–he claimed the people who came in and closed it down trashed the computers, and the place needs a renovation. E wish there was a way to communicate with you before your trip. FYI:  As of 07/08/20, the resort has reportedly resolved all legal problems and will spend the next several months getting ready to reopen the fall of 2020–they are trying to reopen before the very busy holiday season, but there is no set reopening date yet. Answer 1 of 39: Just heard on FB that Silversands is closed, and has supposedly been sold. What took years to build up, they were able to ruin in one season. If you go to Secrets PM you can use the amenities next door at Dreams PM. Any timelines yet? Thanks for the update. Looking for some advice. Our hotel sales and reservations teams will be in communication to share any other information and updates as they become available. Thanks for the update! You may find this facebook group helpful. Jay, As far as I know, there’s no word on SS update. We do hope they reopen but from the looks of these pictures, it will take a very long time to get it up to what it once was, if ever. The 600-key Secrets Baby Beach Aruba is slated for completion by the fourth quarter of 2021, according to a statement from the company. more modern than SSS.