We were not informed until time of payment that a remote is not included in the price of the bed. In fact, I woke up in pain every night I slept on the sleep number bed. STAY AS FAR AWAY FROM THE JOKE OF A SN BED AS POSSIBLE. We have owned a SN bed for 3 years. Bed works perfect and no one would know the difference which leads me to Covid and why if store fronts for sleep are closed why their prices are still so much higher than personal. Sleep Number gets its name because each user gets their own “Sleep Number” —a number between 1-100 that indicates how soft or hard you like your bed. I honestly have nothing bad to say about my bed and or service experience. Founded in 2014, this site is dedicated to bringing you the most comprehensive sleep-industry information on the web. I am mostly a side sleeper, and i have to change sides every 2-3 hours all night long usually. Case in point, I contacted the company to order a replacement foam topper. It is a high quality air mattress! Double the trouble, this bed is horribly uncomfortable. Clueless. This cooling mattress pad has a varying design with waves at head and footrests and a quilting in the middle to prevent sagging. on this bed we are perplexed as to what to do next. Can I drill holes in the hard plastic base? After spending $9000. I ordered a set of optional legs for the bed frame. Tim Brown left message about the call with customer service disconnected and not getting a call back. It took me a little less than a week to realize how bad it hurt my back. Have to replace air every night about 6-7 times when I’m awakened by deflated mattress. Outside of work, you can find her reading Murakami novels, writing amateur poetry, or trail running in her hometown, Boulder Colorado. My Bed Is Losing Air December 01, 2020 02:26 Air loss is a continual loss of firmness that happens every time you put air back in the mattress, usually after one sleep session. In 2019 the bed collapsed called customer service and was quoted $700 for new motor and that’s when we decided to get rid of it! Usually, scammers and thieves of this magnitude are caught and prosecuted to the fullest extent of the law. Bed sagging can occur in Sleep Number ® Beds when the air chambers are not supported properly on all four sides. There was a 1/2 to 1 inch difference in thickness and the quality was subpar. 615-336-2875 Even on 100, the bed is not firm at all. In order to try to see if it would work for us, we’ve ordered replacement parts thinking that maybe the uncomfortableness that we’ve encountered has been due to part degradation. I usually read everything. He had constant morning back pain for 8 years, and I had hip pain for about 2 years until we made this change. That was months ago and nothing. Thanks, after I spent a small fortune. Sleep number beds are a rip off. Considering hiring a lawyer to get my money back. If you purchased a FlexFit smart adjustable base, all you have to do is check the hose connection at the pump. I bought the C2 mattress and within a year it was so uncomfortable! They sent a new system. It is on an angle. Make sure to do thorough research before any big bedding purchase, and maybe find someone you know who owns a Sleep Number to get a personal opinion before getting your own. There are a number of complaints about the mattress, but the top five we found were poor customer service, price of the mattress, breakdowns and malfunctions, comfort and what is called “trench affect.” This is when the bed sags in the middle. We ordered a water bed “kit” to convert it to a Select Comfort when purchasing the original mattress. I purchased a Sleep Number Bed in 2017 and what drove me to it was all the rave reviews. The installers reluctantly removed the old mattress as was promised, but dumped it on the side of the road about 600 feet from our house. Hello, welcome to Sleepopolis! DO NOT BUY THIS AIR MATTRESS – that is exactly what it is. If this was a car it would be like as if we told them the timing belt needed replaced (after figuring out ourselves this is the problem) and they then told us to buy a new engine as they don’t sell or fix timing belts. We had already checked the possible reasons for the problem, and got no useful help from the chat. Guess I will have to call customer service and go through the entire set up again. It’s an air mattress with cheap foam. Many of the comments I read seem to be that of persons working for competitors in attempt to paint a negative picture of these beds. Don’t waste your time and money on sleep number. My sleep number is up for grabs any offers? my mom who is a professor understood the same thing when we were questioning if we will be able to return the “bed” they said yes you just have to pay $200 for the bed to get picked up. I’ll now have to dismantle the number bed and see what the heck I can do to remedy this situation. It’s rare to see a company describe its products as “premium” and then charge customers for delivery. You could also attach a head board to the wall and pull the bed frame up to the wall. My husband and I bought a sleep number bed about 20 years. 3. See: Best Mattresses of 2021 I do not want the trenching effect any longer. And they still sell them without any reservation! I HATE this bed. No matter what setting it was not comfortable. Over priced glorified air mattress. Here it is end Jan. still no bed to sleep on. Overall very bad customer service. It really is an air mattress with foam on top. To make matters worse my back and hips have began to hurt after only 2 nights of sleep in this bed. Not paying that. We we never told all the things that could go wrong, all the parts you may have to replace. This sleep-friendly design entails both comfort and support, With SLEEP ZONE Premium Mattress Pad Cover, you can now experience cooling and deep sleep. She is professional and honest. I had the problem my hips hurting when I lay on my side as well (the neck issue I solved with a different pillow). The investment was not worth it. They would not accept the bases in return. We ask, why these part of problem is not covered under the warranty? If this does not resolve the issue you are experiencing, please contact Customer Service for further assistance. attempt to have bed removed and returned met with resistance at all tries. Regarding customer service with the Sleep Number representatives, all have been nice but didn’t deliver on the product. When I called customer service they told me that it was probably sediment in the tube and there was nothing they would do about it. my 2016 sleep number bed stopped vibrating..it still moves up and down but no vibrating..any ideas? So when they tell you that the service charge cannot be waved ask to speak to their supervisor keep doing that until you reach someone who will wave the charge. People also spoke about the mattress cover itself falling apart after a few years. We purchased the top of the line sleep number bed and have not been satisfied. The right side deflate in the middle of the night. The company wants an extra 40 dollars for a remote. No other mattress we have had can we change softness and firmness when we need to. I have my side set on 100. After we had our house fumigated the bed still had bed bugs in it so we took the loss and bought a new Mathews Mattress. I’m only 42 and I feel like I’m falling apart. 1-888-411-2188 Financing Available. My problem with this is, I purchased this system from sleep number, not the manufacturer of the base. After 2 years, the bed became nonfunctional due to a hole that developed around the air chamber which would make the bed deflate within 2 hours. I agree will a lawsuit over their lies about this sleep # bed. I unzipped and removed the pillow top and we again enjoyed the bed with a Walmart mattres pad for a $100 which works great. I’ve attempted the settings from 35-100 and it just doesn’t feel right. No, no, and no. The Sleepopolis team is a group of sleep enthusiasts that will bring you the latest reviews, news, and analysis on all things sleep. Electric Pump. Sleep Number offers several resources to help you set up your Sleep Number Bed. Don’t trust the people at the store. TERRIBLE! Don’t really under stand the sleep number as 50 vs 100 does not feel any different!! We now both suffer severe sciatica, along with back, neck and hip pain. Head over to our About page to learn more about the team behind Sleepopolis. Now I can’t even throw my leg over the bike. Their bed is a disaster and a complete overpriced waste of money. If I could post pictures, I would. If one or more of the functions on the bed base have stopped operating: Check under the bed base to verify that the wired connections are secure and that … People have also complained about Sleep Number beds being uncomfortable. Company is big in promises but not in follow up or customer service. I’m going to see if I can find a topper to help with all this pain. Also they want me to replace the coverlet for the base for another $70 to help stop the sliding. We carry the Largest Selection of Craftmatic Bed Replacement Parts for most adjustable bed and power bases i n order to get you back sleeping your best as quickly as possible. I reset the pump. That was too hard for me to change the sheets. We bought a King 9000 in 2007 for about $3200. The first point, that came up a lot, was issues with their “100-night sleep trial.” Apparently, if you want to return your bed before the 100 nights is up, this guarantee only includes the mattress itself, not the bed frame or additional accessories. We paid over $10k for our bed and have had nothing but issues. No fancy technology to show numbers or anything. Some of the time it was ok, but for over a year it has hurt my back. Follow troubleshooting steps below depending on the model FlexFit Adjustable Base you own. So now we’re stuck with the sorry SN bed still. The number one positive of the dual-chamber sleep number system is that two people can sleep on the same bed and have very different firmness settings. I got the same “pay $600. Sadly the customer service was even worse than expected, I’ve only had the bed 5 yrs which is incredible ive lasted this long with my back and neck injuries, Which I bought the mattress specifically for. I saw our new bed in the delivery truck laying against the old beds that had been picked up. I’m just starting to look for our options to fix this problem. The HOFISH is designed with premium quality fabric on its adjustable bed frame. If you are hearing a rattling sound, check if there are headboard brackets that were left in their packaging under your bed.